When a hacker gains control of your channel, there are several changes they can make to your channel and its associated Google Account.
While below are the most frequent changes hackers make after taking over a YouTube channel, it's important to conduct a thorough review of your channel and account. This will help you identify any additional unauthorized changes.
Before making any changes to your channel, you’ll first need to recover your channel. After you've recovered your channel, you can follow the steps below to restore it to how it was before it was compromised.
Remove any unknown users from your channel or account
Hackers sometimes add unknown users to your channel or account. It’s important to only allow access to people you trust.
If you’re using channel permissions, remove access to unknown users from your channel.
- Sign in to YouTube Studio.
- On the left-hand side, click Settings.
- Click Permissions.
- Go to the person you’d like to remove and click the down arrow
.
- Click Remove access.
If you’re using a Brand Account, remove access to unknown users from your account.
- Go to the Brand Accounts section of your Google Account.
- Under "Your Brand Accounts," select the account you want to manage.
- Select Manage permissions. You'll find a list of people who can manage the account.
- From here you can remove someone:
- Next to the person's name, select Entfernen Sie
. Confirm your choice if asked.
- Next to the person's name, select Entfernen Sie
- Click Done.
Restore your channel's basic info and branding
Hackers may attempt to impersonate you by changing your channel's identity. This could include modifications to:
- Your channel name
- Ihr Profilbild
- The banner at the top of your page
If any of these elements have been changed, it's important to restore them to their original state quickly so that your channel doesn’t get permanently suspended for trademark infringement.
Update channel name
- Sign in to YouTube Studio.
- From the left menu, select Customization
Basic info.
- Enter your new channel name.
- Click PUBLISH.
- Under basic info, delete all languages under “Translation for channel name and description” and click PUBLISH.
Update channel handle
- Sign in to YouTube Studio.
- From the left menu, select Customization
Basic info.
- Under Handle, you can view or change your handle.
- If you change your handle, click PUBLISH to confirm it.
Update channel profile picture
- Sign in to YouTube Studio.
- From the left menu, select Customization
Branding.
- Click CHANGE and select an illustration or an image from your computer. Change the preset colors and crop of the illustration or the size of your uploaded image, then click DONE.
- Click PUBLISH. It may take a few minutes for your profile picture to update across YouTube.
Update channel banner
- Sign in to YouTube Studio.
- From the left menu, select Customization
Branding.
- Click CHANGE and select an image. To make changes, select a preview and change the crop, then click DONE.
- Click PUBLISH.
Learn more about managing your YouTube channel’s basic info and channel branding.
Delete hacker-uploaded videos without violations
If videos uploaded by a hacker have no associated strikes or claims, remove them:
- Sign in to YouTube Studio.
- From the left menu, select Content.
- Point to the video you’d like to delete and select Mehr
Delete forever
.
- Check the box to confirm your video will be permanently deleted.
- Select DELETE FOREVER.
When you choose to delete a video from your YouTube channel, we immediately start the removal process. The video will no longer be searchable within YouTube.
Learn more about Community Guidelines strike basics on YouTube.
Update video privacy settings
Hackers may change your privacy settings so that your existing videos are hidden. To change your privacy settings:
- Sign in to YouTube Studio.
- From the left menu, select Content.
- Point to the video you'd like to update. To see your live uploads, select the Live tab.
- Click the down arrow under "Visibility" and choose Public, Private, or Unlisted.
- Click Save.
Get additional help from YouTube
If your channel is eligible (for example, if you’re in the YouTube Partner Program), once you recover your Google Account, you can get in touch with the YouTube Creator Support team for help.
If you’re not eligible for Creator Support, you can get help from @TeamYouTube on Twitter.