Contact YouTube Support for paid products

If you purchased a membership or other digital goods on YouTube, you can contact support for help. To get in touch with YouTube Support, make sure that you're signed in to the account you used to make a purchase.

We're currently experiencing high contact volumes. If you contact us, you may notice longer than normal wait times.

Get support

To contact support or request a refund, select your preferred language from the table below. We recommend following these troubleshooting steps to self-diagnose and fix your issue.

Sprache Hours of Operation

Englisch

24 hours a day, 7 days a week

Spanish (Spain)

11 AM to 3 AM GMT, 7 days a week

Spanish (LATAM)

11 AM to 3 AM GMT, 7 days a week

Italian

9 AM to 6 PM GMT, Mon - Fri

Russian

11 AM to 8 PM GMT, Mon - Fri

Turkish (Turkey)

7 AM to 4 PM GMT, Mon - Fri

French (Canada)

2 PM to 10 PM GMT, Mon - Fri

French (France)

9 AM to 5 PM GMT, 7 days a week

German

9 AM to 5 PM GMT, 7 days a week

Portuguese (Portugal)

11 AM to 2 AM GMT, 7 days a week

Portuguese (Brazil)

8 AM to 11 PM BRT, 7 days a week

Japanese

9 AM to 6 PM JT, Mon - Fri

Korean

9 AM to 8 PM KST, 7 days a week

Note: If you receive YouTube Premium through a subscription to Pixel Pass, learn more about how to manage your account here.

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