ZigZag Global

ZigZag are super excited to be exhibiting at eCommerce Expo, alongside our friends at Shipup on September 18 - 19. Pop by stand G34 to see the team and chat all things returns!📦 See you there 🙋♀️ #returns #ecommerce #reverselogistics #retail #retailers #ecomexpo

Just two weeks' time until the Smarter Returns Webinar, hosted by Drapers! ZigZag's Director of Client Services Laura Davies is thrilled to be joined by the wonderful Rachel Troke of New Look & Graeme Moran of Drapers. Join us on 4th September at 1pm if you want to start impressing your customers with a sleek, flexible returns process. You can register for the event here >> https://hubs.la/Q02M9wvN0 #Returns #eCommerce #ReverseLogistics #Retail #RetailTech #ReturnsPolicy #FreeReturns #SmarterReturns

More than half of online fashion retailers don't offer free postal returns according to Which?. ZigZag's recent research into the top 130 retailers revealed that paid returns were up 17% in adoption this year with around 60% charging for all or some return options. The true scale of retailers passing the returns cost on to the consumer is hard to quantify as many hide return fees from the consumer until they are 90% of the way through the returns process. To stop frustrated consumers heading to your customer service team or worse, boycotting your brand forever, we recommend showcasing a clear & forthright returns policy on your website. Read the article for more insight here >> https://hubs.la/Q02M3vkK0 #Returns #PaidReturns #FreeReturns #ReverseLogistics #Retail #eCommerce

ZigZag's Founder & CEO Al Gerrie was invited to contribute on Logistics Manager Magazine's article on the next step for retail logistics now Labour has taken office. UK retailers need a boost on the international market. That starts with pro-business policies & the elimination of red tape. Al discusses the need for tax-free shopping, simplifying duty drawback processes, & helping combatting retail fraud. Get all the insights on Logistic Manager's August Digital Magazine https://hubs.la/Q02LVjG_0 #Retail #RetailLogistics #RetailTech #Returns #ReverseLogistics #eCommerce #Logistics

🚚Fast Fashion & Furious Returns🚚 A smooth returns process is vital for fast fashion retailers. With goods sometimes 'out of fashion' within a matter of weeks, your returns process must be a well oiled machine. ZigZag has explored the ways fast fashion brands can reduce the impact of returns through efficient warehouse processes, better website descriptions, carrier service performance monitoring, and much more. Read the article here >> https://hubs.la/Q02LtGV70 #FastFashion #Returns #FastFashionReturns #ReverseLogistics #eCommerce #Retail #RetailTech

Retailers are facing accelerated rates of retail fraud this year. Shoppers showing off clothing hauls on social media, treating their bedroom like a fitting room, and even sending back stolen or fake goods as returns, has risen to shocking levels according to the National Fraud Intelligence Bureau. Consumers will argue bracketing items to ensure the right fit (in lieu of changing rooms) is standard practice for online shopping, but the costs are mounting for retailers across the UK. You can find out more about the rise in fraud through FashionUnited >> https://hubs.ly/Q02Lf4Cs0 To see the methods of reducing & preventing fraud, check out our blog on serial returners >> https://hubs.ly/Q02Lf1Tm0 #Retail #eCommerce #Returns #SerialReturners #ReturnsFraud #RetailFraud

Iconic fashion retailer Boden has made the switch to ZigZag's award-winning returns platform. Boden's savvy customers will get the same seamless, user-friendly experience with their returns journey as they already receive from their outbound orders. ZigZag is excited to work closely with Boden's passionate team that has led the brand to the top of British fashion in recent years. Get in touch with us today to find out why world-leading retailers use ZigZag for their returns https://hubs.la/Q02L44jQ0 #Returns #Fashion #eCommerce #ReverseLogistics #RetailTech

It’s a shame to see Pitney Bowes will no longer be part of the Global E-commerce sector and our thoughts are with all of the team who this change has impacted, they were a partner of ours for many years. For those who have lost jobs, we encourage you to keep an eye open on our current vacancies. We’re always on the lookout for top talent: https://lnkd.in/eUnQ75bp For retailers, we understand this will be a stressful time as you consider how to continue serving your customers. We encourage you to get in touch with us to see how we can help you both in North America and globally: https://lnkd.in/e2ySieUA Read more about Pitney Bowes’s wind-down of its Global e-commerce business: https://lnkd.in/ejfh4BTB

We are absolutely delighted to see the partnership go from strength to strength 🤝 Asda toyou If you are interested in adding the convenient parcel service to your returns network, get in touch with us today https://lnkd.in/e84ZW6-5 #Retail #Returns #eCommerce #CarrierService #ReverseLogistics

Around 3 in 5 UK consumers buy something online every week & 84% of them check the returns policy before they do. So, the returns experience, from its flexibility & convenience to its cost & refund speed, is not just vital for the after-purchase customer care, but also for winning the initial sale! Discover how to create the perfect returns policy through the latest consumer insight & expert practical advice by downloading ZigZag's 2023 report here >> https://hubs.la/Q02Kp2JP0 #eCommerce #Returns #ReturnsPolicy #Retail #RetailTech