Sabine VanderLinden

Telematics and usage-based insurance (UBI) are hot topics in the general insurance industry. The opportunities are huge for insurers to derive greater insight from this kind of data and offer truly innovative products and services for the benefit of their customers. This white paper looks at some of the key themes that are driving the adoption of telematics and UBI, and what insurers need to do to make sure they get the most out of this exciting opportunity.

This paper focuses on ways insurers can reduce the risk of modernising outdated legacy IT, by considering new technological options. It then discusses an approach that will reduce costs, complexity and risk while allowing insurers to meet their customers’ needs. Some companies call this "Land & Expand". SSP calls this approach "Enhance and Evolve".

This paper reviews five key themes insurance business leaders need to know and consider to get a competitive edge from product innovation.

Customer retention whilst maximizing customer lifetime value from the most profitable customers is top-of-mind for many insurance carriers. We also know that being able to reduce attrition even by 1 percent could mean millions of pounds or dollars in protected premiums. This article explores a few best practices that are very much linked to the financial institutions’ operational focus: This include customer satisfaction, loyalty and advocacy through a better understanding of customers' persona… Show more

Customer retention whilst maximizing customer lifetime value from the most profitable customers is top-of-mind for many insurance carriers. We also know that being able to reduce attrition even by 1 percent could mean millions of pounds or dollars in protected premiums. This article explores a few best practices that are very much linked to the financial institutions’ operational focus: This include customer satisfaction, loyalty and advocacy through a better understanding of customers' persona whilst creating personalized interactions and experiences. Show less

This article discusses ways insurers could drive customer value through enhanced claims servicing. The question addressed here is whether insurance companies are prepared to consider new ways to retain customers by deploying the right technology components within their claim department.

I took a look at how travel insurers are using technology to overcome the current challenges facing the general insurance industry