Edit to add: I never really appreciated how comfortable this bag was until I had to replace it and chose to go with something different. Even though this bag has some issues - see below - it is easily the most comfortable crossbody pack I have ever tried (and I have tried many!)I am 5' 7", around 115lbs, and have narrow shoulders and chronic upper back pain. I'd never really noticed that this thing has padding in the spots that make contact with my shoulder and my back until now. Plus, something about how the weight is distributed with this bag just works well for me. So, yeah. I'll probably end up ordering a new one after all. Maybe I can, like, add super glue to the seams around the phone pouch and replace that clip before it breaks next time.Update October 15 2023: They fixed the zipper on the phone pouch but the pouch still fell apart. The plastic clip is also still a problem. (See pics.)I have now purchased this bag 3 times, most recently in December 2022. This is something I've never done with any other bag or purse, but I really like this one and it's nearly perfect for hiking with my dog and general everyday use. (I ditched my purse and started just using this bag for everything a while ago!)On the most recent bag, I was impressed that they had reinforced the zipper on the cell phone pouch. That zipper had broken on my previous two bags and other reviewers had reported the same issue. This newly reinforced zipper hasn't broken on me yet.However, one of the fabric edges at the bottom of the phone pouch started separating at the seam only a few weeks after I got it and has only gotten worse with time. I've still been using the thing, lol, but at this point it's close to being too big to keep my phone from falling out.Now, if I had applied fabric glue or fray check or even just super glue when it first started I probably could have prevented it from getting any worse and it would have looked good as new, but I just never had the time to mess with it. (Plus, I would've had to use a different bag for at least a day while it dried and I honestly couldn't be bothered.)In addition, a few days ago the plastic clip that clips the strap onto the bag - the thing that makes it repositionable from one side to the other - popped apart. (The same thing happened on my previous bag as well.) I snapped it back in, but it's happened a few more times since then with increasing frequency. Finally, a few days ago it popped apart again on a hike, dumping my bag onto a muddy trail in the middle of a rain storm, so I finally gave in an ordered a different bag. :(Previous review:I bought this in Feb. 2021 to use for daily 3-5mi hikes with my dog. It was so comfy and convenient that it ended up replacing my purse as well, becoming the only bag I've carried until now (July 2022).I love the convenient phone pocket on the strap, the multiple pockets inside the main compartment, the capacity, and the fact that I can switch the strap from left shoulder to right shoulder. I especially love that it has two water bottle pockets on the sides of the bag that easily fit average sized water bottles, allowing me to carry enough water for myself and for my dog in the summer.There are also multiple places to attach a carabiner clip or S-biner to in order to carry a folding water bowl and a poop bag holder for the pup. To top it all off, the strap is wide enough and comfortable enough to make carrying the bag for long distances a breeze.Unfortunately, about 6 weeks ago the cell phone pocket zipper broke. I've actually still been able to use the pocket by tying a broken hair elastic around the it, providing an elastic restraint to hold my Moto Stylus G5 in the pocket -- as long as I don't bend over, it stays put.But then, a few days ago, part of the strap clip popped out. It's a kind of plastic rod that inserts into a socket and allows the strap to spin around in any direction, making it possible to switch the strap from left shoulder to right shoulder. Anyway, I was able to snap it back in, but it has popped out a few more times since then, and each time the plastic piece that holds the socket together wears down a little more. So, unfortunately, I'll need to replace the whole bag very, VERY soon. (Like, now.)That said, other than those two issues, every other part of the bag has held up impressively well. None of the other zippers have broken and there are no tears or rips in any of the seams or fabric. Both water bottle holders are still intact, despite the mesh material. The bag still looks great as well. And I'm really not exaggerating when I say that I have beat the crap out of this thing.While I hate having to throw yet another mostly intact thing into the garbage (and from there into a landfill ☹️), for the price I paid for this bag and the amount of wear and tear it survived I think it was definitely worth the money. I'll also probably buy another one and hope that my next one holds up as well as this one did.