Fundraising and Engagement Support offerings
For nonprofits, fundraising and engagement technology is mission critical. Invest in your success with the right Bonterra Support offering for you.
Choose the right support package for your organization
Every nonprofit is different. That’s why we have three tiers of offerings to support and scale your organization as it grows and evolves.
Achieve more
Increase your fundraising outcomes by 3X with your fundraising and engagement technology.
Optimize essential infrastructure while letting your team focus on your mission and supporters.
With less
Streamline staff time spent on repetitive data hygiene and platform management activities.
Give your team a stronger foundation for running programs that raise money, grow your community, and deliver on your mission.
Standard
Enhanced
Premier
Pricing structure
Included
$
$$
Professional services
Strategic coaching
-
-
Business reviews and one project/year
Dedicated technical consultant
-
Included
Included
Best practices consulting calls
-
Monthly
As needed
Data and design services
-
One annually
Three annually
Dedicated project management
-
-
Included
Training
On demand
On demand
Personalized
Support services
Admin email support priority
-
-
Top of queue
Case response time (business hours)
-
Six hours
Four hours
Off-business hour coverage
-
-
Eight hours/quarter
Live chat support
-
-
Top of queue
Unlock your platform’s potential
Bonterra Support offers a blend of strategic coaching and technical consulting to help you build a scalable platform and the most impactful fundraising and engagement programs.
Strategic coaching
Get strategic guidance from fundraising and engagement experts (Premier only).
Strategic projects: Choose one project each year to benefit from strategic coaching. Our coaches can help with fundraising campaign planning, event and auction planning, acknowledgement review and refresh, donor segmentation strategy, planned giving strategy, and more.
Regular impact summits: Get a quarterly business review of progress on your strategic project outcomes. Receive insights on best practices and industry trends and set next quarter's goals and recommendations.
Dedicated technical consultant
Discover how to get the most value from your platform.
Partner with a dedicated, hands-on technical consultant to coordinate service delivery and maximize your investment.
Bonterra’s experts will help you coordinate and execute a range of services, including:
- Sharing proven best practices through regular consulting calls.
- Providing high-value data and design services, such as email deliverability, NCOA, duplicate analysis and merge, sustainer migration, logo or email template design, and custom form design.
- A dedicated project management resource to coordinate delivery of services (Premier only).
Personalized training
Discover how to get the most value from your platform.
Learn how to maximize your platform ROI and drive better fundraising outcomes with comprehensive training offerings.
- On-demand monthly multi-day training courses to fast track learning and adoption and turn your staff into power users.
- Access to our complete library of best practices developed from Bonterra’s experience serving 20,000+ social good organizations.
- Dedicated hours each month with product experts and bespoke learning pathways and content to meet your organization’s specific needs (Premier only).
Priority support and escalation pathways
Save time and headaches with prioritized support that helps you reach your fundraising goals faster and easier than ever before.
- Skip the line with priority, same-day email support.
- Receive proactive follow-ups on outstanding issues so you can focus on higher value activities.
- Get support coverage outside of business hours for peak periods such as GivingTuesday.
- Leverage live-chat support if you run into roadblocks (coming soon).
Standard
Enhanced
Premier
Admin email support priority
-
-
Top of queue
Case response time (business hours)
-
Six hours
Four hours
Off business hour coverage
-
-
Eight hours per quarter
Live-chat support (on the roadmap)
-
-
Top of queue
Essential technology and expertise for nonprofits to achieve more and advance their missions
Bonterra’s deep understanding of the technical and operational challenges nonprofits face, combined with the scale of our platform, lets us offer you a truly unique experience.
30K+
Supported events and volunteering opportunities
1K+
Technical projects completed for clients
600K+
Support cases solved annually
Achieve greater good with Bonterra
Our leading social good technology helps causes like these accelerate their missions:
