Strategic Philanthropy Support offerings

Technology is key for running your business, and corporate giving isn’t an exception. Make the most out of your Strategic Philanthropy platform with our support offerings.

Talk to an expert

A nonprofit employee speaks to a donor on the phone.

Get the right support for your business

See what’s different between our Standard, Enhanced, and Premier Support offerings and select the one that meets your needs.

Build stronger programs to amplify nonprofit partnerships, deepen employee engagement, and deliver the most strategic funding.

Spend more time driving strategy and impact and less time on administrative work.

Improve the resiliency of your software so it can scale with you as you grow.

Skip the line and save your team time with prioritized support to help you reach your giving goals faster and easier than ever before.

Standard

Enhanced

Premier

Pricing structure

Included

Professional services

Strategic program coaching

One project per year

Annual planning + two projects per year

Dedicated technical consultant

Included

Proactive extension design

Up to five extensions

Up to 15 extensions

Support services

Admin email support priority

Top of queue

Admin case SLA

24 hours

Six hours

Four hours

Off-business hour coverage

Four hours per quarter

Eight hours per quarter

Employee and nonprofit phone support

100 calls per year

500 calls per year

Unlimited calls

Employee and nonprofit email support

Unlimited

Unlock your platform’s potential

Bonterra Support offers a blend of strategic coaching, technical consulting, and pre-built extensions to help you build a scalable platform and the most impactful programs.

Strategic program coaching

Get help designing and launching the most strategic and impactful programs for your business.

Annual strategic planning: Partner with your dedicated coach to build an annual strategy informed by end-user insights, data analysis, and best practices, and receive a customized execution plan with goals and key performance indicators (KPIs) to bring your plan to life (Premier only).

Strategic projects: Pick from a list of strategic projects, including program optimization, benchmarking, reporting overhauls, or staff training, and get expert help with planning, execution, and implementation.

Regular impact summits: Work with your dedicated coach to regularly review your strategic plan and project outcomes throughout the year.

Dedicated technical consultant

No need to navigate the headache of managing a platform on your own. Partner with a dedicated, hands-on technical consultant to help you get the most value from your software investment.

Bonterra’s experts will help you coordinate and execute a range of services, including:

Configuring software to meet your company’s needs, including customized site design.
Providing comprehensive training on new and existing products.
Hosting informative end-user webinars to review system updates and gather new requirements.
Analyzing data to help you strategize and take action based on the information you have.
Identifying opportunities for program optimization based on platform best practices.

Proactive extension design

Like any other business function, technology is critical for running a successful corporate giving program. Get help designing a Strategic Philanthropy platform that meets your company’s needs today and can scale with you as you grow.

Your expert consultant will coordinate with our technical services team to help you prioritize design and implement innovative software extensions, including:

Adding core integrations like Accounts Payable (AP) feeds and eSignature capabilities.
Developing custom portlets.
Building donor and volunteer leaderboards.
Enhancing matching gift logic.
Applying single sign-on (SSO) capabilities.