At some point or another, you’ve likely received a defective product you’ve purchased from a retailer. Or, perhaps a service you paid for doesn’t meet agreed upon expectations. Whatever the case, you’ve likely needed to contact customer service at some point for a refund, repair, or replacement. According to Happy Returns, 5-10% of items purchased in-store get returned, and that statistic jumps to 15-40% of items purchased online.
But what exactly are your rights as a consumer? And how can you make sure you’re never taken advantage of by corporations? This week, let’s discuss your rights as a consumer, and how you can empower yourself when you have the need to deal with customer service.