vodafone-broadband

Formed in 1985, Vodafone is one of the longest-running communication brands in the UK. With over 18 million UK customers and more than a million broadband customers, it’s clear that Vodafone’s broadband deals appeal to many.

But what are Vodafone’s broadband deals actually like? What speeds do they offer, and what are the pros and cons of choosing Vodafone? Here’s what you need to know.

Benefits of choosing Vodafone

Full fibre broadband - you can stream, game and work without having to worry about an unreliable internet speed
Intelligent Wi-Fi - fast, consistent Wi-Fi connection prioritised for all devices
You can choose from a range of good value plans
Discounts are available if you’re on a Vodafone mobile plan

Drawbacks of Vodafone

Mid-contract price increases (like many other providers)
24-month contracts - the longest commitment providers offer for a broadband contract

Vodafone broadband offers

All of Vodafone’s broadband offers are fibre optic but they differ in the speed they offer. Here are the main broadband deals you can choose from:

Fibre 1 broadband

FTTC (Fibre to the Cabinet)
Entry-level fibre optic broadband package
Available as a broadband only package, or you can choose broadband and phone, and broadband and Apple TV packages
38Mbps (Megabits per second) download speed
10Mbps upload speed

Fibre 2 broadband

FTTC
Standard fibre optic broadband but with a bit more speed
Broadband only, broadband and phone, and broadband and Apple TV packages
67Mbps download speed
20Mbps upload speed

Full Fibre 100

FTTP (Fibre to the Premises)
100Mbps download and upload speed

Full Fibre 200

FTTP
200Mbps download and upload speed

Full Fibre 500

FTTP
500Mbps download and upload speed

Full Fibre 900

FTTP
910Mbps download and upload speed

Vodafone broadband packages

Vodafone offers two levels of broadband service with its packages - standard and ‘Pro II’, which features lots of helpful connectivity guarantees.

More useful details on the differences between Vodafone’s broadband plans:

	Vodafone Broadband	Vodafone Pro II Broadband
What’s included	"Includes intelligent WiFi hub and unlimited broadband usage,,Landline included,,No installation fees"	"Includes Ultra Hub with WiFi 6E and super WiFi 6E Booster,,Automatic 4G broadband back-up,,Dedicated WiFi experts for support,,Landline included"
Cost	£26 a month	£40 a month

If you can’t afford either plan, Vodafone offers the Essentials Broadband plan aimed at those receiving Universal Credit or other government benefits.

Features of Vodafone’s Essentials Broadband plan include:

Fixed pricing
A 12-month contract
No early termination fee
Intelligent Wi-Fi hub
Speeds of 73Mbps
Cost of £20 a month

Does Vodafone have good customer service?

According to Ofcom’s February 2024 report, Vodafone received 15 complaints per 100,000 customers, placing them towards the bottom of the table in relation to customer service.

What speeds does Vodafone offer?

A broadband speed of at least 25Mbps is recommended to work and stream without issue. With Vodafone’s fibre optic broadband, you can enjoy speeds of 38Mbps, 67Mbps, 100Mbps, 200Mbps, 500Mbps and even 910Mbps.

Vodafone’s Full Fibre plans are perfect for larger households where everyone regularly streams in ultra high-definition or enjoys multiplayer online gaming.

However, speeds will differ based on where you live and the connection that’s available. For example, Vodafone’s full fibre offerings (100Mbps, 200Mbps, 500Mbps and 910Mbps) are only available in places within either Cityfibre or Openreach’s full fibre networks.

Full fibre (FTTP) broadband is also faster than FTTC as it connects directly to your home, but this might not be available in your area. In this case, you’ll have to go with FTTC until connections are available where you live.

Vodafone broadband and phone deals

Vodafone includes a pay-as-you-go phone line with all its standard broadband packages but further packages let you add TV and mobile.

Vodafone Xtra

Add Vodafone Xtra to your broadband and enjoy a 24-month subscription to Apple TV+, worth nearly £216

Mobile Together

A mobile and broadband bundle where you can enjoy discounts. Save up to £3 a month on your broadband plan when you have a Pay Monthly plan. Get 30% off additional Pay Monthly plans when you have broadband and mobile.

How long does it take to set up Vodafone broadband?

Vodafone broadband is easy to set up yourself. Once you receive your router, you just have to plug it in and connect your devices.

If, however, your property has never had Openreach fibre internet connected before, an engineer will need to install the broadband connection for you. The same applies if you’re switching from a different network. The installation takes up to 4 hours and you don’t have to pay an installation fee.

Vodafone antivirus

Vodafone provides 12 months of free Norton 360 Antivirus protection to all Vodafone Pro II customers. The software - designed to prevent your devices from being infected with malware - can protect up to 10 of your devices.

Vodafone deals for existing customers

Get in touch with Vodafone towards the end of your contract by calling 0333 3040 19. This will help you find out which deals are available for you.

FAQs

Can I get Vodafone broadband with no landline?

No, you need a landline, as Vodafone is delivered via traditional phone lines.

Does Vodafone offer cheap deals?

Vodafone is one of the more budget-friendly broadband providers, so you could get a cheap deal but you just need to keep an eye out.

If you’re receiving Universal Credit or other benefits, you may be eligible for the Vodafone Essentials Broadband plan. This has a fixed price of £20 a month with speeds of 73Mbps.

To get the best deal, you should do your research and compare cheap broadband deals online. This will help you speed up the process and find the right deal for you.

What is Vodafone’s customer service number?

To contact Vodafone customer service, call 191 from your Vodafone mobile while you’re in the UK. Or call 0333 304 0191 from a landline or other mobile (standard charges apply).

How does Vodafone compare to BT, Sky and Virgin Media?

In comparison to Vodafone’s Fibre 1 broadband plan, which often comes in between £22-25 a month, some of the main broadband providers are more expensive. Prices for Sky’s full fibre 100 deal (100Mbps) often start at around £27, with BT coming at around £29.99 and Virgin Media at around £30.50 a month, at the time of writing.

Vodafone is the cheapest of the four despite using the same technology as BT and offering fibre optic speeds.

How Vodafone compared to Virgin Media, BT and Sky in the 2024 Uswitch customer survey:

Providers	Vodafone	Virgin Media	BT	Sky
Overall score	3.91	3.84	3.98	3.99
Customer service	3.67	3.49	3.78	3.77
Value for money	3.92	3.55	3.69	3.73
Internet speed	3.98	4.08	4.02	3.89
Reliability	3.95	3.91	4.05	3.91
Home equipment	4.06	3.92	4.08	4.04
Installation/setup	4.16	4	4.14	4.12
Communication	3.87	3.69	3.89	3.88

Table showing how Vodafone compares to other providers. Scores are out of 5.

Confused.com TV, Broadband Phone comparison is provided by Uswitch Limited, registered in England and Wales (Company No. 03612689). The Cooperage, 5 Copper Row, London, SE1 2LH.

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