Coolkop Privacy Policy
You are welcome to use our products and services. We are well aware of the importance of personal information to you, and your trust is very important to us. We will strictly abide by laws and regulations and take corresponding security protection measures to protect your personal information. Controllable. Based on this, Coolkop Life Service Providers (or "we" for short) have formulated this "Coolkop Privacy Policy" (hereinafter referred to as "this Policy") to help you fully understand that when you use our products and services, we will How your personal information is collected, used, shared, stored and protected and how you can manage your personal information so you can better make appropriate choices.
Before you start to use our products and services, please be sure to read and understand this policy carefully, especially the terms and conditions marked in bold/bold underlined, to ensure that you fully understand and agree to use it. We try our best to explain the professional terms involved in this policy in a concise and popular way for your understanding. If you have any questions, comments or suggestions about the content of this policy, you can contact us through the contact information at the end of this policy.
Your consent to the privacy policy means that you have understood the functions provided by the app and the necessary personal information required for the operation of the functions, and have given the corresponding authorization to collect and use it, but it does not mean that you have separately agreed to enable additional functions and process non-essential personal information. For enabling additional functions, processing non-essential personal information and processing sensitive personal information, we will separately seek your consent based on your actual usage.
This Privacy Policy will help you understand the following:
Ⅰ. Scope of application
Ⅱ. Information collection and use
Ⅲ. Provide external information
Ⅳ. Your rights
Ⅴ. Protection of Minors
Ⅵ. Contact us
Ⅰ. Scope of application
This policy applies to the various products and services provided to you by Coolkop service providers in the form of websites, clients, mini programs and new forms that appear with the development of technology. If Coolkop's products or services are used in our and affiliated companies' products or services, this policy also applies to those products or services. We and our affiliates have separate privacy policies for the products or services they provide to you.
Except for the relevant information collection and use activities described in this policy, this policy does not apply to other services provided to you by the sellers of Kutianyou Life and other third parties, and other services are subject to their personal information collection and use rules that are separately explained to you. For example, when you join a seller's or brand's membership, the seller's or brand's use of membership information is governed by the rules it specifically states to you.
Ⅱ. Information collection and use
When you use our products/services, we need/may need to collect and use your personal information including the following two:
1. In order to provide you with the basic functions of our products and/or services, you must authorize us to collect and use the necessary information. If you refuse to provide the corresponding information, you will not be able to use our products and/or services normally;
2. In order to provide you with additional functions of our products and/or services, you may choose to individually agree or disagree with the information we collect and use. If you refuse to provide it, you will not be able to use the relevant additional functions normally or achieve the functional effects we intend to achieve, and will not affect your use of our basic functions.
We would like to remind you that we are committed to creating a variety of products and services to meet your needs. Because we provide you with a wide variety of products and services, and there are differences in the specific products/services that different users choose to use, the basic/additional functions and the type and scope of personal information collected and used will be different. The product/service function shall prevail.
The specific functional scenarios we will provide you include:
(Ⅰ) Help you become our member and account management
1. Basic membership services
We serve you based on your Coolkop platform account. In order to create a Coolkop platform account you need to provide us with at least your mobile phone number, intended membership name and password. If you refuse to provide the above information, you will not be able to register a Coolkop platform account, and you can only use browsing and search services.
In order to ensure that we are providing services for you, we may verify your identity based on the information you provide above. If there is a situation where it is necessary to determine your necessary identity according to law, we will determine your current level according to the usage of your Coolkop platform account and the account level calculation rules set by the platform, and provide you with the basic rights and interests corresponding to the corresponding account level.
2. Additional membership services
Special membership benefits: If you choose to fill in your real name, gender, date of birth, place of residence, and nickname, we can provide you with privileged membership services. Among them, the nickname you set and will be displayed publicly.
Authorized login: We may provide your account information (nickname and information prompted on other pages) to third parties with your separate consent, so that you can easily register a third-party account or log in directly with a third party. In addition, we may obtain your third-party account information from a third party based on your separate consent and bind it with your Coolkop platform account so that you can log in directly, use our products and/or Serve. We will use your relevant information within the scope of your separately agreed authorization.
Other membership role services: If you apply for registration as a seller, service provider or other membership role with additional identity authentication requirements, you need to take the initiative to provide us with identity information and/or company-related information for your identity and other membership roles to qualify for verification, registration, publicity and other purposes that we expressly inform.
(Ⅱ) To show you information about goods or services
In order to show you product or service information, including your visit footprint and historical search situation, we will collect and use your browsing and search records when you visit or use the Coolkop platform website or client. We will combine the legally collected device information, service log information, and other information authorized by you to predict your preference characteristics through algorithmic models, match the products, services or other information that may be of interest to you, and provide you with information on the products, services and other information displayed to you. services or other information. In order to meet your diverse needs, we will introduce diversified recommendation technologies in the sorting process to expand the recommended content and avoid excessive concentration of the same type of content. We will also send you commercial advertisements and other messages that may be of interest to you in Coolkop and other third-party applications, or send you commercial short messages based on your preferences.
At the same time, we strive to protect your privacy experience through the following measures:
1. If you want to delete your browsing and search history, you can choose to delete it in "My Footsteps", "Search Box - History Search";
2. If you do not want to accept the commercial advertisements we send you, you can unsubscribe or close by replying to the text message prompt or by other methods provided by us;
3. If you need to check the rankings that are not based on your personal characteristics when using the on-site search service provided by us, you can click "Filter" on the search results page and select "Sales", "Price", "General Sorting". make settings;
4. If you do not want to see the products or services we recommend to you on the homepage or on the payment completion page, you can select to block similar products or the category to which the goods or services belong;
(Ⅲ) To provide you with the functions of favorites, add purchases, follow and share
During your browsing of our website or client, you can choose to bookmark the goods and/or services you are interested in, add them to the shopping cart, establish a following relationship with the merchants/brands/other members you are interested in, and use the Functional components share product/service information with third parties. During your use of the above functions, we will collect service log information, including your favorites and add to shopping cart records, following relationships, and sharing history, to achieve the above functions and other purposes that we expressly notify.
You can view or manage your favorites and add-ons in your favorites and shopping carts.
(Ⅳ) Help you complete order placement and order management
When you order specific goods and/or services in our products and/or services, we will generate an order for you to purchase the goods and/or services through the system. In the process of placing an order, you need to provide at least your consignee's name, delivery address, and the consignee's contact number. For some special types of goods and services, you also need to provide other information necessary for the goods or services.
At the same time, the order will contain the information of the goods and/or services you purchased, the specific order number, the time when the order was created, the amount you should pay, and your remarks. We collect this information to help you successfully complete the transaction, ensure the security of your transaction, facilitate your inquiry of order information, provide customer service and after-sales service, and other purposes that we have clearly notified.
You can order goods and/or services for others through Coolkop, you need to provide the aforementioned personal information of the actual consignee and ensure that the actual consignee's consent has been obtained.
In order to facilitate you to understand, query and manage order information, we will collect order information generated during your use of our services to display to you and facilitate your order management.
You can additionally fill in/select more additional information including other contact numbers and delivery time to ensure accurate delivery of goods or services.
You can view and manage your order information through "My Orders".
(Ⅴ) Help you complete the payment
In order to complete the payment for the order, you can choose the payment method by yourself.
You can ask someone else to pay for you, then you need to provide the mobile phone number of the payer.
In order for us to know and confirm your payment progress and status in a timely manner, and to provide you with after-sales and dispute resolution services, you agree that we may collect payment progress-related information from the transaction partner you choose or other financial institutions you choose.
(Ⅵ) Help to complete the delivery of goods or services to you
In order to ensure that the goods and/or services you purchased can be delivered and provided smoothly, safely, and accurately, we will provide the Coolkop platform with a logistics information system, and it will distribute the goods and/or services to the corresponding logistics according to the choice of the main body of the goods and/or services. The main body synchronizes the relevant delivery information. You know and agree that the corresponding logistics distribution entity will inevitably know and use your distribution information for the purpose of delivery.
For the purpose of providing you with after-sales and dispute resolution services, we need to know and confirm the delivery progress and status in a timely manner. You agree that we may collect information related to the delivery progress from logistics-related service entities.
(Ⅶ) Customer service and dispute resolution
When you contact us or apply for in-sale, after-sale, or dispute settlement, in order to protect your account and system security, we need you to provide the necessary personal information to verify your membership.
In order to facilitate contacting you, help you solve problems as soon as possible, or record the solutions and results of related problems, we may save your communication with us, communication/call records and related content (including account information, order information, you other information provided by the facts, or the contact information you leave). We will use your account information and order information if you have inquiries, complaints or suggestions regarding specific orders.
For the reasonable needs of providing services and improving service quality, we may also use other information about you, including the relevant information you provide when you contact customer service, and the questionnaire response information you send to us when you participate in the questionnaire survey.
(Ⅷ) Provide you with the function of public information release
You can choose to publicly publish graphic/video/live content, comment and Q&A content, and resell purchased products with one click through the comments, questions and answers, forums, personal homepage, live broadcast, circles and other information publishing functions that we provide for you. , and as a seller to publish product and/or service-related information and store-related information. We respect and protect your settings on whether and where relevant information is published.
We may determine whether you can enjoy the corresponding information publishing function according to your membership type and network log information.
Please note that the information you post publicly may involve your or others' personal information or even sensitive personal information, such as when you choose to upload pictures containing personal information during your review. Please consider more carefully whether to share or even publicly share relevant information when using our services. If the information you publish publicly involves the personal information of others, you need to obtain the consent of others before publishing.
(Ⅸ) To provide you with security
In order to fulfill the legal obligation to ensure the security of e-commerce transactions, improve the security of your use of the services provided by us and our affiliated companies and partners, protect the personal and property safety of you or other users or the public from infringement, and better prevent phishing websites, Fraud, network vulnerabilities, computer viruses, network attacks, network intrusion risks, more accurately identify violations of laws and regulations or Coolkop related agreements and rules, we embed the application security SDK developed by our affiliates in the application to collect your device information , service log information, and may use or integrate your membership information, transaction information, device information, service log information and information that our affiliates and partners have obtained your authorization or shared in accordance with the law.
(Ⅹ) Other additional services provided to you
1. Additional services based on system permissions
In order to provide you with more convenient, high-quality and personalized products and/or services and strive to improve your experience, we may collect and use your personal information by enabling system permissions in the following additional services provided to you. If you do not agree to enable relevant permissions, it will not affect your use of Coolkop's basic services, but you may not be able to obtain the user experience that these additional services bring to you.
Please note that if you open any permission, you authorize us to collect and use relevant personal information to provide you with corresponding services. Once you close any permission, it means that you cancel the authorization, and we will no longer continue to collect based on the corresponding permission. and the use of related personal information, it cannot continue to provide you with the services corresponding to this permission. Your decision to close the permission will not affect the previous collection and use of information based on your authorization.
2. Services of cookies and similar technologies
Cookies and similar device information identification technologies are commonly used technologies on the Internet. When you use our services, we may use related technologies to send one or more cookies or anonymous identifiers (hereinafter referred to as "cookies") to your device to collect, identify and store your access to and use of this product. information. We promise not to use cookies for any purpose other than those described in this Privacy Policy. We use cookies mainly to ensure the safe and efficient operation of our products and services, enabling us to confirm the security status of your account and transactions, to troubleshoot crashes and delays related anomalies, and to save you from repeating the steps of filling out forms and entering search content. and process.
At the same time, we may use cookies to show you information or features that may be of interest to you and to optimize your advertising choices. Most browsers provide users with the function of clearing browser cache data. You can perform corresponding data clearing operations, or modify the acceptance level of cookies or reject our cookies. You may not be able to use cookie-dependent services or corresponding functions due to these modifications.
Ⅲ. Provide external information
(Ⅰ) Sharing
We will not share your personal information with companies, organizations and individuals other than coolkop service providers, except in the following cases:
1. Sharing necessary to fulfill legal obligations: We may share your personal information in accordance with laws and regulations, as necessary for litigation and dispu