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Training and Reference

Customer Support Training 

Customer Support Training offers training on all of our products and services. Many of our courses offer classroom instruction as well as Webinars. Webinars are conducted using Microsoft Teams or ZoomGOV. Tailored courses can be developed to meet individual service or agency needs.

Who Can Take the Training?
Training is available to the Department of Defense (DOD), civil agencies, participating allied governments and government sponsored vendors and contractors.

The Training Course Catalog is a source of information that describes the courses of instruction offered by DLA Customer Support Training. We are the focal point for developing logistics information training materials, maintaining this material and distributing it to the users. We have developed various course offerings that are delivered in a variety of formats.

History of the Program
The Executive Level Steering Group (ELSG) directed HQ Defense Logistics Agency (DLA) to organize a committee of services and agencies to develop a training program for catalogers. In 1981, Logistics Information Services was appointed as the focal point for Federal Catalog System (FCS) Training.

Where Is Training Conducted?
Class locations can be at the Customer Support Training Facility, your work site, or a central/regional location. 

Webinar Information

It is not necessary to pre-register for these webinars. See tabs below for available webinars.

A Web Conference, or webinar, provides live interactive communication which can be perfect for training. Feedback between students and the instructor is live and in real-time. While students and the instructor are not able to see one another, the instructor can share actual application screens that can be viewed locally by the students. For audio communication, the only requirements are a computer with connection to the World Wide Web (a broadband connection is preferable but not required) and a telephone.

Webinars can be highly customized events. The course and course time can be tailored to meet the needs of students. The students can participate from their desks, eliminating the need to book a classroom or travel.

 

Note:  If you were directed to this page in order to attend a scheduled Webinar, please see the information below: 

Webinar Date Zeit
WebFLIS® 19 Sep 2024 1300-1500 EST
WebFLIS® 24 Oct 2024 0900-1100 EST
WebFLIS® 21 Nov 2024 1000-1200 EST
WebFLIS® 19 Dec 2024 1300-1500 EST
WebFLIS® 23 Jan 2025 0900-1100 EST
WebFLIS® 13 Feb 2025 1000-1200 EST
WebFLIS® 20 Mar 2025 1300-1500 EST
WebFLIS® 17 Apr 2025 0900-1100 EST
WebFLIS® 22 May 2025 1000-1200 EST
WebFLIS® 17 Jun 2025 1300-1500 EST
WebFLIS® 24 Jul 2025 0900-1100 EST
WebFLIS® 21 Aug 2025 1000-1200 EST
WebFLIS® 18 Sep 2025 1300-1500 EST
  • For WebFLIS® Webinars:
    • Copy and paste this Zoomgov Link   (CAC or User I.D. and Password Required) into your web browser.
    • Audio is done via conference line. The number and access code will be given out when the webinar starts in the chat dialogue. 

 

 

Webinar Date Zeit
FEDMALL 17 Sep 2024 1000-1200 EST
FEDMALL 19 Sep 2024 1300-1500 EST
  • For FEDMALL Webinars:
    • Copy and paste this Zoomgov Link   (CAC or User I.D. and Password Required) into your web browser.
    • Audio is done via conference line. The number and access code will be given out when the webinar starts in the chat dialogue.
Webinar Date Zeit
FED LOG® 18 Sep 2024 1300-1500 EST
FED LOG® 23 Oct 2024 0900-1100 EST
FED LOG® 20 Nov 2024 1000-1200 EST
FED LOG® 18 Dec 2024 1300-1500 EST
FED LOG® 22 Jan 2025 0900-1100 EST
FED LOG® 12 Feb 2025 1000-1200 EST
FED LOG® 19 Mar 2025 1300-1500 EST
FED LOG® 16 Apr 2025 0900-1100 EST
FED LOG® 21 May 2025 1000-1200 EST
FED LOG® 18 Jun 2025 1300-1500 EST
FED LOG® 23 Jul 2025 0900-1100 EST
FED LOG® 20 Aug 2025 1000-1200 EST
FED LOG® 17 Sep 2025 1300-1500 EST
  • For FED LOG® Webinars:
    • Copy and paste this Zoomgov Link   (CAC or User I.D. and Password Required) into your web browser.
    • Audio is done via conference line. The number and access code will be given out when the webinar starts in the chat dialogue.
Webinar Date Zeit
WebVLIPS 10 Sep 2024 1000-1200 EST
  • For WebVLIPS Webinars:
    • Copy and paste this Zoomgov Link   (CAC or User I.D. and Password Required) into your web browser.
    • Audio is done via conference line. The number and access code will be given out when the webinar starts in the chat dialogue.
Webinar Date Zeit
LDRT 10 Sep and 11 Sep 2024 0900-1200 EST
LDRT 25 Sep and 26 Sep 2024 1200-1500 EST
LDRT 15 Oct and 16 Oct 2024 0900-1200 EST
LDRT 6 Nov and 7 Nov 2024 1100-1400 EST
LDRT 17 Dec and 18 Dec 2024 0900-1200 EST
LDRT 8 Jan and 9 Jan 2025 1100-1400 EST
LDRT 25 Feb and 26 Feb 2025 0900-1200 EST
LDRT 19 Mar and 20 Mar 2025 1100-1400 EST
LDRT 8 Apr and 9 Apr 2025 0900-1200 EST
LDRT 21 May and 22 May 2025 1100-1400 EST
LDRT 24 Jun and 25 Jun 2025 0900-1200 EST
LDRT 16 Jul and 17 Jul 2025 1100-1400 EST
LDRT 5 Aug and 6 Aug 2025 0900-1200 EST
LDRT 24 Sep and 25 Sep 2025 1100-1400 EST
  • For LDRT Webinars:
    • Copy and paste this Zoomgov Link   (CAC or User I.D. and Password Required) into your web browser.
    • Audio is done via conference line. The number and access code will be given out when the webinar starts in the chat dialogue.
Webinar Date Zeit
ECAT 17 Sep 2024 0900-1200 EST
ECAT 2 Oct 2024 0900-1200 EST
ECAT 12 Nov 2024 1100-1400 EST
ECAT 12 Dec 2024 0900-1200 EST
ECAT 23 Jan 2025 1100-1400 EST
ECAT 12 Feb 2025 0900-1200 EST
ECAT 4 Mar 2025 1100-1400 EST
ECAT  24 Apr 2025 0900-1200 EST
ECAT 7 May 2025 1100-1400 EST
ECAT 4 Jun 2025 0900-1200 EST
ECAT 8 Jul 2025 1100-1400 EST
ECAT 28 Aug 2025 0900-1200 EST
ECAT 10 Sep 2025 1100-1400 EST
  • For ECAT Webinars:
    • Copy and paste this Zoomgov Link   (CAC or User I.D. and Password Required) into your web browser.
    • Audio is done via conference line. The number and access code will be given out when the webinar starts in the chat dialogue.

Course Description

This course is designed so students learn how to construct cases, close cases, build dashboards using filters and other methods that are used for Level 1 and 2 agents. This course also demonstrates overviews, methods, terminology, and providing next generation customer support for Level 1, 2, and 3 agents. This is a 4 Hour and 8 Hour course.

Target Audience

DLA, military services, and Other Government Agencies.

Delivery Methods

Classroom Instruction (8 Hours)

Webinar (4 Hours)

Webinar Dates

September 3, 2024

November 6, 2024

November 12, 2024

December 5, 2024

https://www.zoomgov.com/j/16106091581

Kontaktieren Sie uns

For questions or additional interest in Training, contact the Customer Support Training at:

E-mail:   [email protected]

Webinar Date Zeit
FED LOG®/ WebFLIS® 10 Dec 2024 0900-1200 EST
FED LOG®/ WebFLIS® 6 Feb 2025 0900-1200 EST
FED LOG®/ WebFLIS® 10 Apr 2025 0900-1200 EST
FED LOG®/ WebFLIS® 26 Jun 2025 0900-1200 EST
FED LOG®/ WebFLIS® 14 Aug 2025 0900-1200 EST
     
FED LOG®/ WebFLIS® 6 Mar 2025 1200-1500 PST
FED LOG®/ WebFLIS® 27 Mar 2025 1300-1600 HST
FED LOG®/ WebFLIS® 25 Feb 2025 0700-1000 EUR
  • For FED LOG®/ WebFLIS® Webinars:
    • Copy and paste this Zoomgov Link   (CAC or User I.D. and Password Required) into your web browser.
    • Audio is done via conference line. The number and access code will be given out when the webinar starts in the chat dialogue.

Federal Logistics Information System (FLIS) Technical Procedures (Volumes)

This site provides the official publication of the FLIS Technical Procedures (Volumes), formerly published under the authority of the Department of Defense (DOD) Directive 4100.39M.  These procedures contain information on system concepts, maintenance, and system content.  They are used DOD wide to promote a uniform system of item identification and operational effectiveness within DOD components and to establish and maintain a National Stock Number (NSN). Users may need to clear their cache before downloading to ensure the most recent version is opened. 

FLIS Supply Support Request (SSR) Procedures: DoD Integrated Materiel Management (IMM) For Consumable Items: Supply Support Requests (PDF)

File Size Last Update Vol Titel
315KB  06/2019 1 General and Administrative Information  
428KB 05/2020 2 Multiple Application Procedures  (MS Word)
160KB 12/2020 3 Development and Maintenance of Item Logistics Data Tools  (MS Word)
761KB 08/2020 4 Item Identification  (MS Word)
180KB 09/2020 5 Data Bank Interrogation/Search  (MS Word)
623KB 06/2020 6 Supply Management  (MS Word)
417KB 05/2011 7 Establish/Maintenance of Organization Entity and Provisioning Screening Master Address Table (content moved into Volume 5)
1.75MB 03/2017 8 Document Identifier Code (DIC) Input/Output (I/O) Formats (Fixed Length)  (MS Word)
1.38MB 04/2017 9 Document Identifier Code (DIC) Input/Output (I/O) Formats (Variable Length)  (MS Word)
1.3MB 10/2022 10 Multiple Application References/Instructions/Tables and Grids  (MS Word)
2.88MB 03 /2017 11 Edit/Validation Criteria  (MS Word)
2.26MB 07/2017 12 Data Element Dictionary  (MS Word)
900KB 09/2022 13 Material Management Decision Rule Tables  (MS Word)