Contact HCA
Who to contact
The Health Care Authority contact information is program-specific. Expand each section below to find information that corresponds to your question.
- I am or want to become an Apple Health (Medicaid) client
-
I need help with ... Contact ... - Replacing a ProviderOne Services card
- ProviderOne benefit coverage
- Understanding Apple Health Managed Care and enrollment
- Billing complaints
Medical Assistance Customer Service Center (MACSC)
Online: Secure contact form
Email: Ask Medicaid
Phone: 1-800-562-3022
Business hours - client line: Monday-Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)
TRS: 711 through Washington Relay- Eligibility for families, children, pregnant individuals, and individual adults
- Post-eligibility case review or reporting changes
- Apple Health for Kids premium payment (also called CHIP)
- Requesting an administrative hearing (appeal)
- Reconsideration of recent denial
Medical Eligibility Determination Services (MEDS)
Online: Secure contact form
Email: Ask MAGI
Submit documents: Apple Health documents
Phone: 1-800-562-3022
Assistance in your local area: HCA community-based specialists
Business hours: Monday - Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)
Apply for coverage: Washington Healthplanfinder
TRS: 711 through Washington RelayMailing address:
PO Box 45531
Olympia WA 98504- Applying for Apple Health for families, children, pregnant individuals, and individual adults
Washington Healthplanfinder
Phone: 1-855-923-4633
TTY: 1-855-627-9604
Business hours:- January 16 - October 31: Monday - Friday 7:30 a.m. to 5:30 p.m.
- November 1 - January 15 (Open Enrollment): Monday - Friday 7:30 a.m. to 7 p.m.
Online: Washington Healthplanfinder
Upload documents in your Washington Healthplanfinder account.- Choosing an Apple Health managed care plan to best fit my family's needs
Washington Health Benefit Exchange
Find support: Connect with an insurance broker and navigator near you
- Applying for Classic Medicaid (individuals who are age 65 or older have blindness or a disability) or Medicare Savings Program
- Requesting an appeal for Classic Medicaid
Department of Social and Health Services (DSHS) Customer Service Contact Center
Phone: 1-877-501-2233
TRS: 711 through Washington Relay
Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Phone hours: Monday - Friday 9 a.m. to 5 p.m.
Online: Washington Connection- Applying for long-term services and supports including:
- In-home long-term care services assisted living facility/adult family home
- Nursing home
- Hospice
- Apple Health for Workers with Disabilities (HWD)
- Tailored Supports for Older Adults (TSOA)
DSHS Home and Community Based Service
Phone: 360-725-2300
TRS: 711 through Washington Relay
Business hours: Monday – Friday, 8 a.m. – 5 p.m. (Pacific) (except state holidays)
Online: Washington ConnectionLearn more on the DSHS resources webpage.
- Applying for services and programs with the Developmental Disabilities Administration (DDA) including:
- Community residential services for adults and children
- Residential habilitation centers
- Nursing services
- Child development services
- Employment and day programs
- Community engagement
- Respite and stabilization services
DSHS Developmental Disabilities Administration (DDA)
Find a DDA office near you.
Phone: 1-855-873-0642
TRS: 711 through Washington Relay
Business hours: Monday – Friday, 8 a.m. – 5 p.m. (Pacific) (except state holidays)
Online: Washington ConnectionLearn more about the Developmental Disabilities Administration Services and Programs
- Reporting Medicaid fraud
Recipient fraud:
Email: Washington Eligibility Fraud
Phone: 1-360-725-0934
Fax: 360-763-4716
Mailing address:
Health Care Authority
Attention: DAIO
P.O. Box 45503
Olympia, WA 98504-5534Provider fraud:
Phone: 1-833-794-2345 (toll free)
Email: Hot Tips - I am a behavioral health client or provider
-
For clients and providers
I need help with ... Contact ... - Prevention and mental health promotion
- School-based services for children, youth, young adults, families and communities
Email: Prevention - Peer support services assistance
Email: Peer Support - Supportive employment assistance
Email: Employment Assistance - Supportive housing
Email: Housing Assistance - Crisis services assistance
Email: Crisis services - Adult mental health services
- PACT, IRT, 90/180 beds
Email: Mental health services - Problem gambling
Email: Problem gambling - American Indian/Alaska Native (AI/AN)
- Fee-for-service
Email: FFS questions - Reentry community services
Email: Reentry services - Adult SUD outpatient
- Withdrawal management
- Residential services
Email: SUD services - Accessing youth behavioral health services
Online: Partnership Access Line (PAL) - Wraparound with Intensive Services (WISe)
Email: WISe support - Family Initiated Treatment (FIT)
Email: Family Initiated Treatment For providers only
I need help with ...
Contact ...
- Behavioral health licensing and certification
Department of Health (DOH)
Email: Health Systems Quality Assurance Division (HSQA)
Phone: 1-360-236-4700 - I am a Public Employees Benefits Board (PEBB) Program member
-
Member type
Employees
I need help with ... Contact ... - Benefits, including (but not limited to):
- Medical (and prescription-drug coverage)
- Dental
- Life insurance
- Long-term disability
- Copayments, coinsurance, deductibles, or claims
- Finding a doctor or dentist
- Health plan complaints or appeals
- ID cards
Your plan
The following webpage provides contact information for all your insurance plans.
- Adding or dropping dependents
- Changing your address, name, phone number, etc.
- Eligibility or eligibility changes
(like divorce, or becoming eligible for Medicare) - Eligibility complaints or appeals
- Forms
- Open enrollment or special open enrollment
- Payroll deduction or premium payments
- Premium surcharges
- SmartHealth wellness program
Your payroll office
Direct all questions to your personnel, payroll, or benefits office.
Retirees and continuation coverage subscribers
Need to change your address?
- If you are moving within your plan's service area:
- Call 1-800-200-1004 (toll-free) Monday through Friday, 8 a.m. to 4:30 p.m., or
- Fax a letter with your name and new address to 360-725-0771.
- If you are moving out of your plan's service area, submit the retiree change form (Form E) to:
- The PEBB Program
PO Box 42684
Olympia, WA 98504-2684
- The PEBB Program
Need to answer other questions?
For some questions you will need to contact your plan. For some questions you can contact PEBB Benefits Services. Use the following tables to find your question and whom you should contact.
I need help with ... Contact ... - Benefits, including (but not limited to):
- Medical (and prescription-drug coverage)
- Dental
- Life insurance
- Long-term disability
- Copayments, coinsurance, deductibles, or claims
- Finding a doctor or dentist
- Health plan complaints or appeals
- ID cards
Your plan
The following webpages provide contact information for all your insurance plans.
- Adding or dropping dependents
- Changing your address, name, phone number, etc.
- Eligibility or eligibility changes
(like divorce, or becoming eligible for Medicare) - Eligibility complaints or appeals
- Forms
- Open enrollment or special open enrollment
- Payroll deduction or premium payments
- Premium surcharges
- SmartHealth wellness program
PEBB Benefits Services
Notice: This phone line is for PEBB retirees, PEBB employees about to retire, and PEBB Continuation Coverage subscribers ONLY. If you are an employee, you MUST contact your payroll or benefits office.
Phone: 1-800-200-1004 (toll-free)
TRS: 711 through Washington Relay
Phone line hours: Monday through Friday, 8 a.m. to 4:30 p.m.Note: Other business activities may result in phones being unavailable at times during business hours.
If you experience longer-than-average wait times:
- Send us a secure message and submit your forms through HCA Support, a secure website that allows you to log into your own account to communicate with us. You will need to set up a SecureAccess Washington (SAW) account to use this option.
- Why do I have to set up an account to ask a question? To protect your privacy and sensitive health information. By using our secure messaging system we can ensure that your data is safeguarded. We realize this is an additional step and inconvenient, but your security is our greatest concern.
- Visit us in person at the Health Care Authority, 626 8th Avenue SE, Olympia, WA 98501, Lobby hours: 8 a.m. to 4 p.m., Monday through Friday
Note: The PEBB Program does not take appointments. Visitors are seen on a first-come, first-served basis.
Visit our office:
Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501Lobby hours: Monday through Friday, 8 a.m. to 4 p.m.
Note: The PEBB and SEBB Programs do not take appointments. Visitors are seen on a first-come, first-served basis.Mailing address:
PO Box 42684
Olympia, WA 98504-2684UMP members
I need help with ... Contact ... - Services covered under Uniform Medical Plan (UMP) Classic, UMP Consumer-Directed Health Plan (CDHP), or UMP Plus
UMP Customer Service (medical benefits)
Phone: 1-888-849-3681
TRS: 711
Business hours: Monday-Friday 6:30 a.m. to 8 p.m. (Pacific); Saturday 7 a.m. to 6 p.m. (Pacific)Washington State Rx Services (prescription drugs)
Phone: 1-888-361-1611
TRS: 711
Business hours: customer service is available 24 hours a day, 7 days a weekInformation for both medical and prescription drug benefits is also available on the UMP homepage.
- Benefits, including (but not limited to):
- I am a School Employees Benefits Board (SEBB) Program member
-
Member type
School employees
I need help with ... Contact ... - Benefits, including (but not limited to):
- Medical (and prescription-drug coverage)
- Dental
- Life insurance
- Long-term disability
- Copayments, coinsurance, deductibles, or claims
- Finding a doctor or dentist
- Health plan complaints or appeals
- ID cards
Your plan
The following webpage provides contact information for all your insurance plans.
- Adding or dropping dependents
- Changing your address, name, phone number, etc.
- Eligibility or eligibility changes
(like divorce, or becoming eligible for Medicare) - Eligibility complaints or appeals
- Forms
- Open enrollment or special open enrollment
- Payroll deduction or premium payments
- Premium surcharges
- SmartHealth wellness program
Your payroll or benefits office
Direct all questions to your payroll or benefits office.
SEBB Continuation Coverage subscribers
I need help with ... Contact ... - Benefits, including (but not limited to):
- Medical (and prescription-drug coverage)
- Dental
- Life insurance
- Long-term disability
- Copayments, coinsurance, deductibles, or claims
- Finding a doctor or dentist
- Health plan complaints or appeals
- ID cards
Your plan
The following webpages provide contact information for all your insurance plans.
- Adding or dropping dependents
- Changing your address, name, phone number, etc.
- Eligibility or eligibility changes
(like divorce, or becoming eligible for Medicare) - Eligibility complaints or appeals
- Forms
- Open enrollment or special open enrollment
- Payroll deduction or premium payments
- Premium surcharges
- SmartHealth wellness program
SEBB Benefits Services
Notice: This phone line is for SEBB employees about to retire and SEBB Continuation Coverage subscribers ONLY. If you are an employee, you MUST contact your payroll or benefits office.
Phone: 1-800-200-1004 (toll-free)
TRS: 711 through Washington Relay
Phone line hours: Monday through Friday, 8 a.m. to 4:30 p.m.HCA Support
Send us a secure message and submit your forms through HCA Support, a secure website that allows you to log into your own account to communicate with us. You will need to set up a SecureAccess Washington (SAW) account to use this option.Note: Other business activities may result in phones being unavailable at times during business hours.
Visit our office:
Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501Lobby hours: Monday through Friday, 8 a.m. to 4 p.m.
Note: The PEBB and SEBB Programs do not take appointments. Visitors are seen on a first-come, first-served basis.Mailing address:
PO Box 42720
Olympia, WA 98504-2720UMP members
I need help with ... Contact ... - Services covered under Uniform Medical Plan (UMP) Achieve 1, UMP Achieve 2, UMP High Deductible, or UMP Plus
UMP Customer Service (medical benefits)
Phone: 1-800-628-3481
TRS: 711
Business hours: Monday-Friday 6:30 a.m. to 8 p.m. (Pacific); Saturday 7 a.m. to 6 p.m. (Pacific)Washington State Rx Services (prescription drugs)
Phone: 1-888-361-1611
TRS: 711
Business hours: customer service is available 24 hours a day, 7 days a weekInformation for both medical and prescription drug benefits is also available on the UMP homepage.
- Benefits, including (but not limited to):
- I am an Apple Health (Medicaid) biller or provider
-
I need help with ... Contact ... - Provider enrollment and revalidation
Phone: 1-800-562-3022 ext. 16137
Phones are open: Tuesdays and Thursdays from 7:30 a.m. to 4:30 p.m. (Closed from noon to 1 p.m.)
Phones are closed: Mondays, Wednesdays, and Fridays.
Email: Provider Enrollment- Billing and claims
- Service limitations
- Service card requests
- Apple Health (Medicaid) health plan enrollments
- Benefit questions
- Technical issues with ProviderOne (providers only)
Medical Assistance Customer Service Center (MACSC)
Phone: 1-800-562-3022 (choose "provider services")
Long waits are sometimes required, but self-service options are available using the web forms above.TRS: 711 through Washington Relay.
Business hours:
- Provider general line: Monday through Friday, 7 a.m. to 4:30 p.m. (Pacific) (except state holidays)
- Claims and social services billers line: Monday through Friday, 8 a.m. to noon and 1:30 to 3:30 p.m. (Pacific) (except state holidays)
- Nursing home claims line (ext. 16820): Monday through Friday, 8 a.m. to noon. (Pacific) (except state holidays)
- Medical policy
Online: Apple Health clinical policy form
Email: Apple Health clinical team- Login information
- Sicherheit
Email: ProviderOne Security
- Social service contracts
- Social service authorization
- Electronic visit verification (EVV)
- Urgent payment for social services
Online: Social service provider-specific information - Other HCA contact information
-
I need help with ... Contact ... - Making a public records request
Public records officer
Mail: PO Box 42704, Olympia, WA 98504-2704
Phone: 1-844-284-2148
Fax: 360-507-9068- HCA legislative affairs
Evan Klein
Special assistant for policy and legislative affairsShawn O'Neill
Legislative relations manager- Media relations
For additional information, visit our press room.
- Verifying an individual's former employment at HCA
Payroll
Confidential fax: 360-725-1722- Personal injury third party liability (TPL) inquiries
- Special needs trust (SNT) inquiries
Coordination of Benefits Casualty Unit
Fax: 360-753-3077Mailing address:
HCA Casualty Unit
Health Care Authority
PO Box 45561
Olympia, WA 98504-5561- Reporting suspected Medicaid fraud
Recipient fraud:
Email: Washington Eligibility Fraud
Phone: 1-360-725-0934
Fax: 360-763-4716
Mailing address:
Health Care Authority
Attention: DAIO
P.O. Box 45503
Olympia, WA 98504-5534Provider fraud:
Phone: 1-833-794-2345 (toll free)
Email: Hot Tips- General support and inquiries
HCA Support
Send us a secure message through HCA Support. This secure website allows you to log into your own account to communicate with us and send us attachments (forms and other materials). You may be asked to log into or set up a SecureAccess Washington (SAW) account.
TRS users
Dial 711 for the Washington Relay service.
Directions to the Health Care Authority
The Health Care Authority's main building is located at:
Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501
Lobby hours: Monday through Friday, 8 a.m. to 4 p.m.
From I-5 southbound
Take Exit 105B and merge onto Plum Street. Turn left at 8th Avenue. Go two blocks. HCA is on the right, between Chestnut and Cherry.
From I-5 northbound
Take Exit 105 , and keep right (Port of Olympia) as lanes split. Remain right through the roundabout onto Henderson Boulevard SE. Continue to the light and turn left onto Plum Street SE. Turn left at 8th Avenue. Go two blocks. HCA is on the right, between Chestnut and Cherry.
Parking and check-in
See the HCA visitor map for parking and check-in instructions.