Not Later Than 180 DAYS FROM DELIVERY- File your Loss/Damage Report directly with the TSP or in the DPS Claims Module through Military One Source at https://www.militaryonesource.mil/moving-housing/moving/pcs-and-military-moves/.

Not Later Than 9 MONTHS FROM DELIVERY - File your claim directly with the carrier to retain Full Replacement Value eligibility.

Not Later Than 2 YEARS FROM DELIVERY (but after 9 months) - File your claim directly with the Carrier or Claims Center under the standard depreciation rules.

Not later than 48 HOURS FROM PICKUP AT THE VEHICLE PROCESSING CENTER - Contact IAL claims directly via email at [email protected] if you find additional vehicle damage and it was NOT annotated on the Vehicle Inspection and Shipping Form. They will provide instructions for further claim actions.

If you have questions, select Contact CPCS at the top of the screen.
 

• Army Directive 2019-21 - The Army will no longer pay claims for unusual occurrences under the Personnel Claims Act when the damage is caused by flood, hurricane, earthquake, or other acts of nature or weather phenomena.

•  Need to file a claim with your TSP first? Click Here for information on filing a claim against your TSP

• ABCs of Claims  

• Corporate Electronic Funds Transfer Form - DFAS requires that all claimants submit a CEFT Form in order to receive claims payments.  Click here to download the CEFT Form 

• If you have questions about the process or wish to provide feedback to leadership regarding your experience, please email us at [email protected]