How can E-Commerce leaders build stronger teams?

Key to building strong e-commerce team is understanding the key components of e-commerce. In todays environment if I were to list the important elements for an e-commerce brand they would be - Building community around your brand - Telling the brand story - constant innovation in products - solid supply chain which is agile - Systems and processes that support scale People need to understand that while e-commerce has been around for more than a decade the industry is still evolving . A dynamic industry requires people who are ready for change and are constantly updating there skill We have in India seen how the key success factors are changing almost every year. So more than skill I would be looking at people with the right attitude

I've been a CEO for years, leading teams of over 30 at an e-commerce company. Here's what I've learned: building a rockstar team is all about three things. First, keep everyone learning and growing – the e-commerce world moves fast. Second, break down silos – open communication and collaboration across departments like marketing and sales is key. Finally, empower your team. Give them ownership, celebrate their wins, and watch them crush it! That, plus a diverse crew and a healthy work-life balance, is the recipe for an e-commerce dream team

Clarity of vision is key. That said, people propel the vision. Inspire, empower and enable your teams to drive competitive advantage.

There's no silver bullet or magic wand.. but here's what I've learned: 1. Recognise talent and listen to them 2. Look outside search, email & ppc 3. Understand the brand, product or company and leverage its strengths 4. Look out for new tech or routes to every channel where your customers are, and sometimes they're not where you think 5. Don't automatically choose the expensive and shiny office based partners (because they must be the best, right?) - Look for the ones who show you the bad and what they did about it 6. Be nimble and evolve constantly, without forgetting the customers that made you what you are or got you where you are and listen to them

1. Everyone in the team should understand how they are contributing to the larger goal of the company. 2. Keep the team motivated in changing times, which e-commerce members go through more than other teams. 3. Set clear KPIs and objectives for all team members with a very clear development path charted out so that they can work towards the organization and personal goals. 4. Upskill your team regularly with industry leaders sessions, skill development workshops so that they are always ahead of the industry. 5. Keep regular reviews and conversations with your team as milestone checks. Understand their challenges and aspirations and give regular feedback.

In My Experience hire and develop the right talent is very important. These are the some major are on which we need to focus while hiring- 1.Attitude towards Work. 2.Problem Solving Skills 3.Ability to analyse the trend 4.Having ownership 5.Able to make fast decisions based on situations. 6.Team Handling Skills 7.Time management Skills These are the key skills which we need to keep in mind while hiring employees for E-commerce operations.

Hire a resource that has a "can do" attitude. Skills develop overtime with experience. Ensure that you constantly invest in your resource through coaching and trainings. Assign them tasks that are challenging and promote learning.

Gone are the days when industries were focused on mechanised works where employees were needed to operate machines and managers were needed to herd the ground force. In today's era, specifically when it comes to eCommerce the need and the demand is to have team members who are able to collaborate and push for the greater good. While hiring, hiring managers should have a prime focus on fitment to the organizational objective rather than only looking at past experience in the desired roles. A category manager in company A and company B will have a different work profile, while hiring it is important to test for flexibility. Training should be designed around the objectives to explore creativity rather than focusing on SOPs.

The greatest gift an ecommerce leader can give is their time and expertise. I've made vast amounts of my time available for young talent over the years and it's always come back to pay dividends in the end. Yes, some people will take what you have given them and leave, of course and that is fine. But I've found by genuinely being there and supporting your people, you build a sense of loyalty, trust, and dedication that is hard to 'hire in' - though not impossible, as we have done that. But that always ties back to culture and people's values.

A positive - and high-functioning - culture starts with transparency. Be candid with feedback, provide reasoning and rationale behind direction, and invest the time to ensure an individual’s personal goals align tightly to the top company objectives. Most importantly, take ownership of the leader’s role in promotions and compensation discussions. If an employee achieves their goals and a pay raise is not forthcoming, take responsibility v. blaming external or internal forces.

The only way to get to a cohesive and progressive work environment and growth is to collectively respect and collaborate on the strengths and weaknesses of the team members. If the soul of the employee is in the business, he or she might lose some battles, but eventually if the leadership is right, the wars would be won. Everyone should feel important and should know how important their job is without a hierarchical structure.

As a chronic positive person, I will attest your attitude will always align with your personal passion for what you do. Hiring people who understand your drive is paramount to your success and the success of the company. Displaying what makes you the driving force helps keep them in your same lane. Holding people accountable and keeping them motivated about what their contributions are can be extremely rewarding for everyone.

Culture is everything in any business. You can't buy it, you can't rush it. You can't fake it. You earn it, you build it, you nurture it and it becomes it's own 'thing'. It's hard to articulate or describe, but it's there for all to feel. It's why so many businesses have an "[company name] way". We have the "Evergreen Way" of doing everything and it's woven into the very fabric of our organisation.

A few things which I have found really useful here is: 1. Allowing team members to own the process 2. Pushing creativity and seeking solutions from them 3. Collectively figuring out solutions to problems, big or small 4. Having idea contests - probably the best idea would come from the one you expected the least to solve it 5. Give them planning projects Once you have these, you should always take a round of brainstorming and discuss on what went right and what went wrong. Truly helps!

Trust your team members and give them responsibility and authority to complete their tasks. Involve them in decision making process to build their confidence.

Companies evolve when their employees feel empowered and heard. To create an impactful, result-driven team, it is very important that the employees are provided with the growth and learning opportunities along with creating healthy competition within the members of the team. A little appreciation goes a long way so just make sure you add this in your daily checklist as well.

No one wants to be micro-managed. Autonomy with clear direction and support when needed can be life-changing for the people who want/crave it. As with everything, you've got to listen more than you talk. You've got two ears and one mouth. Use them in those proportions when figuring out how to empower your team and you'll go a long way in building an incredible team that will work with you to achieve miracles - at least that has been my experience.

E-commerce leaders should help their workers by encouraging open communication, creating a positive work atmosphere, and putting talent development first. They lay the groundwork for long-term success in the volatile e-commerce market by embodying agility, innovation, and a dedication to employee well-being.

While technology has made it easier to communicate and collaborate, it shouldn't replace face-to-face interactions entirely. Despite the rise in remote work, in-person meetings can foster deeper connections, enhance understanding, and increase creativity. Balancing digital communication with occasional face-to-face meetings could lead to more effective teamwork.

To communicate and collaborate effectively, you need to establish a common goal, delegate tasks, use a decision-making framework, communicate openly and transparently, provide feedback, and resolve conflicts.

You should ask your team for constructive feedback about your leadership style and the direction the company is heading. What they would like to see more of, or less of. What they hear customers saying. Your team should contribute to important conversations around pivots that should happen in the company.

The need to create and foster an ownership mindset is critical to getting the best of team members. When team members feel empowered to the extent of considering themselves real stake holders it is difficult to stay stagnant in performance levels. You can head hunt the most accomplished subject matter experts in each domain but empowering with the owners mindset and allowing to flourish trumps most qualifications.

Creativity and rigorous quality and speedy Execution are paramount. Together they make you succeed... Each on their own make it an eternal WIP that is bound to fail.