Confronted with a verbally aggressive patient, how can you uphold your professionalism in Patient Advocacy?
As a patient advocate, you're the bridge between healthcare providers and patients, ensuring the latter's needs and concerns are addressed. However, when faced with a verbally aggressive patient, maintaining professionalism can be a challenge. It's crucial to approach the situation with empathy, active listening, and clear communication, while also setting boundaries to protect your own well-being. This article will guide you through strategies to uphold your professionalism in the face of adversity, turning difficult encounters into opportunities for positive outcomes.