What skills do you need to manage a golf course?

2 Customer service skills

Customer service is essential for any business, but especially for a golf course, where you have to deal with different types of customers, such as members, guests, tournament organizers, sponsors, media, and vendors. You need to be able to communicate clearly and courteously, listen and respond to feedback, resolve issues and complaints, and create a positive and welcoming atmosphere. You can enhance your customer service skills by attending workshops, observing best practices, soliciting feedback, and practicing empathy and patience.

4 Golf knowledge and skills

As a golf course manager, you need to have a passion and appreciation for the game of golf. You need to know the rules, etiquette, history, and culture of golf, as well as the technical aspects of playing, teaching, and coaching the game. You also need to be familiar with the design, maintenance, and operation of the golf course and its facilities. You can improve your golf knowledge and skills by playing regularly, taking lessons, reading magazines and blogs, watching videos and podcasts, and attending seminars and events.

5 Environmental and sustainability skills

Managing a golf course also requires a commitment and responsibility to protect and enhance the natural environment and resources. You need to be aware of the environmental laws, regulations, and standards that apply to your golf course, as well as the best practices and innovations that can reduce your environmental impact and improve your sustainability. You also need to be able to educate and engage your staff, customers, and stakeholders on the importance and benefits of environmental and sustainability initiatives. You can acquire environmental and sustainability skills by taking courses, joining networks or programs, conducting audits or assessments, and implementing projects or actions.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?