Adam King - Sneaker Start-Up Co Founder | Category Manager and Development Director | Footwear – Category Strategy, Product Marketing and Operational Leadership ✅
Why I quit UPS- zero integrity I define integrity as following through with your agreement, and doing it in a good faith way. 4 months ago UPS delivered this hot mess to my door- water damaged goods, missing sneakers, and I have not been able to get a penny out of them in my claims process. They have literally worn me down with their claims process- 10+ phone calls, 2+ hours of online forms (that seemingly always get lost and I have to resubmit by email), 3 in person meetings with drivers, and lots of cold calls that don't provide a way to contact back if you miss them. They are absolutely awful. Losing $1k in product extremely painful for a small business like me- both cost and time/energy to replace it. The most ridiculous request from UPS is the constant ask for photos of the missing/stolen product. It was stolen and not delivered to me... They eventually settled for a photo of my hand holding nothing. So I've decided to go exclusively with USPS- they have the same error rate as UPS, are 20% cheaper, and you can claim insurance when issues occur. UPS has best in class insurance, but this is worthless if you can never collect it. On the flip side, UPS is relentless with calls if you owe them money, and their system to collect is always seamless online. Farewell UPS and good riddance!