Alpha Aesthetics Partners

"In order to know it, you have to be in it. Managers should spend at least 20% of their day, every day, up at the front." — Janelle Cordtz We loved this part of Bek and Janelle's conversation about the importance of management's role when it comes to increasing rebooking rates. 💪📈 As they pointed out, managers need to be physically present at the front desk in the clinics (ideally 20% of the day) in order to have a good gauge of what's happening: ➡️ What conversations are taking place? ➡️ What are patients asking? ➡️ Where are there opportunities? In fact, Rebekah Brannon explained that this was the reasoning behind the design layout for some of our newer clinics. Having the manager's office offset from the front desk allows them to have a clearer understanding of what happens on a day-to-day basis. 🙌 Check out their full conversation for more tips on increasing rebooking rates here: 🎧 Apple: https://lnkd.in/gQwV8T3s 🎧 Spotify: https://lnkd.in/gkQZdPwT

We've been loving this "Red Flag" series that Alpha partner Edwin Williams III, MD, FACS has been doing recently. 🚩❌ It's important for patients to know what is and is not safe/normal when it comes to being treated. While the idea of a "botox party" at your friend's house or at a salon sounds fun, it could be considered a red flag because, as Dr. Williams pointed out, this is still a medical procedure and should be done in a medical facility. What are some red flags you come across that patients should be cautious of? 

Two of our incredible partners, Sarah Safa and Michelle Doran, APRN, BC, CANS, were in San Diego last weekend for Allergan’s Train the Trainer event! 🎉 As two of only 400 Allergan trainers in the country, they were part of the exciting launch of Allergan Voluma for temple treatments. 💉 They also participated in an advanced cadaver dissection for temple hollowing—continuing to expand their knowledge and skills. Sarah and Michelle have been trainers for over a decade, mentoring the next generation of experts in the aesthetics industry. We’re honored to have such dedicated and talented partners leading the way in both education and innovation. 🙌 Allergan Aesthetics, an AbbVie Company

In this episode of "Operation Med Spa," Bek and Janelle tackle one of the biggest challenges at the front desk: managing in-person patients while the phone is ringing off the hook! ☎️😅 Is the person standing in front of you more important than the potential new patient calling? Bek and Janelle break down how to handle both without sacrificing service. The key? Balance. 🙌 Here's a simple strategy they suggest: politely acknowledge the person in front of you and take a quick moment to answer the phone. Let the caller know you'll be right back or offer to call them back shortly. This way, both patients feel valued, and you don't miss out on potential bookings! If you are interested in learning other call strategies, check out the full episode here: 🎧 Apple: https://lnkd.in/gQwV8T3s 🎧 Spotify: https://lnkd.in/gkQZdPwT Rebekah Brannon Janelle Cordtz

In this episode of “Operation Med Spa,” Rebekah Brannon and Janelle Cordtz dive into how to train your front desk staff to handle calls like a boss! 💪 One of the key topics they cover is the power of credentialing your practice during phone calls. It’s not just about how long you’ve been in the industry—it’s about adding a personal touch! Whether you share your own treatment experience or a family member’s results, personal statements create trust and build a strong connection with potential clients. When your passion shines through, patients can hear it—even over the phone! That excitement gets them ready to book and boosts confidence in your expertise. If you want to learn credentialing and other call strategies, tune into the latest episode of “Operation Med Spa.” 🎧 Apple: https://lnkd.in/gQwV8T3s 🎧 Spotify: https://lnkd.in/gkQZdPwT

Here's a glimpse into our time together at Aesthetic Next last weekend. 🤩 As much of a whirlwind as these events are, we love traveling and spending quality time together as a team. 🙌 John Wheeler Waseem Garbia Dr. Amanda Holden Katie Martin, MSPAS, PA-C Kevin Balzer Bekah Wilkinson Andrew Goldfein Henry Neely Eric Dixit, CPA, MAcc, MBA Donald Ezell II Morgan (Slusher) Coffey, CPA Katie G.

We are thrilled to announce the launch of our fifth and newest podcast, "Holding Time Back," hosted by Alpha partner Dr. Amanda Holden. 🙌🎙 Join Amanda as she interviews leading experts and trailblazers within aesthetics and business, sharing their unique insights and experiences to help you excel in your field. Each episode explores topics ranging from cutting-edge injection techniques to leadership in practice management and building a dynamic team culture. Whether you're a seasoned professional or new to the field, "Holding Time Back" provides valuable lessons and inspiration to excel in your practice. Stay tuned for the release of the first episode, dropping 9/17! 🎉 🎧 Apple: https://lnkd.in/gnHAR6tN 🎧 Spotify: https://lnkd.in/gmfTDPkz

Aesthetic Next was truly an unforgettable experience for our team! 🙌 Between presenting, hosting live demonstrations, team bonding, podcasting, and networking, we left Dallas with newfound knowledge and unforgettable memories. Special shoutout to Alpha partner Waseem Garbia and Aesthetic Intel for being awarded Training Institute of the Year! 🏅👏 Same time next year? 🤠

Aesthetic Next Day 1 Recap! 📷💫 #aestheticnext6 Yesterday was a packed day full of incredible sessions, podcasting, and bonding as a team. 🙌 Aaand there’s so much more to come! 🤠

Have you tried this ChatGPT social media trend? It takes less than 5 minutes to do and is so fun. 👏 All you need to do is screenshot your grid and tell ChatGPT to either roast it (depending on how bold you're feeling) or say positive things about it. It's that easy! And hey, this is like a free review for prospective patients to see, so why not give it a shot? Check out this week's MSM episode for more September social media tips.👇 🎧 Apple: https://lnkd.in/gJ5F3WZv 🎧 Spotify: https://lnkd.in/gx9T3ySv Bekah Wilkinson Katrina Cancel Lauren Larocca