It’s clear that today’s energy revolution will require utility customers to transition into energy partners 🤝
❗However, this shift hinges on one crucial factor: trust.
Customers need clear answers to questions like, “Why is my bill so high?” – and they won’t accept vague responses such as “change in weather” from your call center representatives 💬
In today’s world, customers interact with technology that offers personalized recommendations for the best rom coms, hair product, Mexican restaurant, and more. They are offered personalized insights from their banking apps, fitness gadgets, and robot vacuums. They expect the same level of insight and guidance from their utility provider, especially when it constitutes a significant portion of their expenses💲
So, how can you revolutionize your customer experience with AI?💥
Discover how Avista Utilities, in partnership with Bidgely, leveraged UtilityAI™ to provide detailed energy insights and personalized recommendations.
This strategic move empowered their call center representatives, leading to a remarkable 27% reduction in truck rolls and over 3,000 uses of the CSR Portal in December 2022 alone.
Now, these powerful insights are available directly to approximately 300,000 residential and SMB customers through Avista's portal, helping them make smarter energy decisions 📈
Read the snapshot here: https://lnkd.in/ggR9k4vx
Andrew T. Barrington, Latisha Hill, Abhay Gupta, Gautam M. Aggarwal, Vivek Garud, Tyler Moragne, Shriram Ramanathan, Dave Connaker, Preethy Padmanabhan, Meredith McGowan, Pauline Marcou, Preeth Kumar, Jason Ferster, Hannah Courtney, MBA, Maria Kretzing, P.E., Stevie Rosen, Katharine Larsen, Mikayla Davis, Lisa Fennell, Matthew Ray, Nathan Roberson, Adrian Chung, Jim Haney, Daniel Brunner, Joshua Bolla, David Bansleben, Cole Caswell