Brinks Home

"With AI as our ally and incorporated into our home security systems, we can look forward to a safer, smarter, and more secure future for our communities, homes, and loved ones." Check out Veronica Moturi’s (SVP, Customer Experience) recent article with Security Informed on “The Future Of Home Security: How AI Integration Is Rapidly Changing Security Systems For The Better". #BrinksHome ➡ https://lnkd.in/ggGMbYiy

During the August Leadership Speaker Series, Natalie Bracamontez (Vice President, Marketing & Customer Engagement) presented "The Realities of Imposter Syndrome". Natalie shared insight into why imposter syndrome happens and the different types of imposter syndrome: Superhero, Perfectionist, Expert, Soloist, & Natural Genius. The Leadership Speaker Series is a set of bi-monthly discussions intended to bring team members closer to leaders and provide employees with personal and career insights. #BrinksHome

Thank you to our awesome Facilities team for hosting the August Lakeside Lunch! #BrinksHome team members enjoyed fresh tacos, chips, salsa, and guac at our Farmers Branch HQ office. Lakeside Lunch is a monthly event for employees to enjoy lunch with lake views and engage with their fellow team members.

I had a "Nice" time at Brinks Home today! Huge thanks to Nikolaj Sjoqvist for sharing such valuable insights on technology leadership and career development. Your advice was truly inspiring. 👏 And a big shoutout to Brinks Home and Philip Kolterman for organizing and hosting this wonderful event. It was a great opportunity to learn and connect with other professionals in the industry. For someone who has worked majority of his life on same career path. It was enlightening to see how others who has changed their career multiple time and get similar sense of achievement and success. There are two types of individuals. A Planner and an Opportunist. Book recommendation from this event: Good to Great -by Jim Collins (The Flywheel Effect) #technology #leadership #careerdevelopment #thankyou #cginfinity #seminar CG Infinity P.S. Only those who attended the event will get reference to "Nice". It is not sarcastic at all, like all "double quotes" normally are.

"Embracing Cresta was a strategic decision to revolutionize both customer engagement and agent efficiency," said Philip Kolterman, SVP - Digital Transformation & IT. We are excited to announce early success in our partnership with Cresta, the end-to-end generative AI platform for contact centers. Through integrating Cresta tools, we are seeing reduced calls driven by reductions in transfers, 92% first-call resolution (FCR), improved Net Promoter Score (NPS), and early improvements in lead-to-sale conversions. Learn More: https://lnkd.in/gWXtxFPN

We are excited to share that #BrinksHome has been named one of the Dallas Business Journal’s Best Places to Work for 2024!   The Best Places to Work Awards recognize local employers that create positive, challenging, and rewarding workplaces. The rankings are based on confidential surveys of employees that measure success in team dynamics, trust in leadership, communication, and more, with only the top-scoring companies in the region earning the coveted title. We continue our commitment to delivering a best-in-class experience for our customers and a best-in-class work experience for our employees.

Director of Product & Product Partnerships Laura Finson is speaking on an upcoming panel hosted by SDM Magazine about smart home technology. Learn more about the webinar and register: https://lnkd.in/gAUMXJ9N  #BrinksHome

Want an example of peak contact center performance? Philip Kolterman, SVP of Digital Transformation and IT at Brinks Home, shares the results his team has seen after just one year of leveraging generative AI: 🔺 Higher first call resolution 🔻 Lower average handle time 🔺 Higher retention rates 🔺 Higher sales conversion rates And that’s just the beginning! Tune in to tomorrow's panel to hear more from Philip on how Brinks is setting new standards for contact center success. You'll also hear from two other industry leaders who have transformed their contact centers with genAI, so save your seat today! 🌟 Register here: https://hubs.ly/Q02G7vlq0 #Cresta #GenerativeAI #shorts #digitaltransformation

Congratulations to the #BrinksHome Q2 2024 Employees of the Quarter! The Employees of the Quarter Program recognizes our team members who embody the Brinks Home core values while contributing to the success of the organization in their role. * Andrew Beeman (Business Systems Administrator) * Joshua Carney (Digital Support Specialist) * Calissa Dalrymple-Burns (Senior Program Manager) * Josh Featherstone (Senior Instructional Designer) * Phillip Ingram (Data Analyst) * Doris O'Neal (Emergency Dispatch Operator) * Sarah Priest (Staff Accountant) * Rayann Rodriguez (Supervisor, Data Analysis) * Shermero Simmons (Customer Success Expert) * Michell Thompson (Manager, Licensing Compliance)

On Thursday, the Employee Engagement team hosted the July Coffee Talk featuring IT Leaders - Philip Kolterman (SVP, Digital Transformation & IT Svs), Joni Chapas (Vice President, IT Planning & DevOps), Amy DeNoma (Senior Director, Agile Transformation), Jeff Greenwood (Senior Director, Application Development), and Matt Harthcock (Vice President, IT Services & CISO). Coffee Talk is a monthly event aimed at providing team members the opportunity to connect with leaders & learn about exciting projects across the organization. #BrinksHome