⏰ ⏰ We are three weeks away from C3 in Vegas! 🚀 Elevate your customer experience strategy and join your contact center peers at Calabrio Customer Connect 2024 for insightful sessions and networking opportunities. Register today! https://bit.ly/3L6iCcP. #C32024 #CX #ContactCenter
Calabrio, Inc.
Software-Entwicklung
Minneapolis, MN 45,679 followers
For Agents. For Brands. For Success.
Über uns
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
- Website
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http://www.calabrio.com
External link for Calabrio, Inc.
- Industrie
- Software-Entwicklung
- Größe des Unternehmens
- 501-1,000 employees
- Hauptsitz
- Minneapolis, MN
- Typ
- In Privatbesitz
- Gegründet
- 2007
- Spezialitäten
- Call Center, Customer Interaction, VoIP, Call Recording, Quality Management, Workforce Management, Workforce Optimization, Speech Analytics, Performance Management, Workforce Engagement Management, Contact Center, Customer Experience, Employee Engagement, and Analytics
Produkte
![Click here to view Calabrio ONE]()
Calabrio ONE
Workforce Management Software
Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, interaction analytics and data management—equips you with a complete toolset to unlock the tremendous value buried within your contact center and to transform your entire business. One true-cloud, seamless solution combines workforce optimization tools with powerful agent engagement and voice-of-the-customer analytics tools.
Standorte
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Primäre
Wegbeschreibung erhalten
241 North 5th Avenue
Suite 1200
Minneapolis, MN 55401, US
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Wegbeschreibung erhalten
12 Melcombe Place Marylebone
London, NW16JJ, GB
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Wegbeschreibung erhalten
Linnégatan 87
Stockholm, SE-104 51, SE
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Wegbeschreibung erhalten
595 Burrard St
Suite 423
Vancouver, British Columbia V7X, CA
Employees at Calabrio, Inc.
Aktualisierungen
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🏆✨ There is ONE day left to recognize the innovators, collaborators and agent advocates who are transforming their organizations with Calabrio solutions! Submit your Calabrio ONE Award nomination(s) 🚀 by August 23: https://bit.ly/3qkZjYj #Innovation #CX #C32024
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Congratulations to Pedro Jerónimo from FARFETCH for being awarded our Contact Centre Spotlight: Unsung Hero Award for August 2024. 🏆 Calabrio's Contact Centre Spotlight: The Unsung Hero Award is a chance to spotlight the incredible individuals within the contact centre industry who demonstrate exceptional dedication, commitment, and contributions behind the scenes. Pedro was nominated for his pivotal role in implementing Calabrio at Farfetch and his dedication to continuous improvement. He innovatively used Calabrio WFM to create task rotations for a select group of agents, even without official forecasts and resolved issues with overtime activities for agents with multiple skills. Congratulations, Pedro! ✨👏 #calabrioccspotlight #resourceplanner #wfm #contactcentre
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We are five weeks away from C3 in Vegas! 🚀 Elevate your customer experience strategy and join your contact center peers at Calabrio Customer Connect 2024 for insightful sessions and networking opportunities. Register today! https://bit.ly/3L6iCcP. #C32024 #CX #ContactCenter
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We hear so many great success stories from our users! The ONE Awards tell these stories, recognizing the innovative work customers do in workforce performance. Nominate someone -- and share that story-- today! https://bit.ly/3qkZjYj #Innovation #CX #C32024
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We are six weeks away from C3 in Vegas! 🚀 Elevate your customer experience strategy and join your contact center peers at Calabrio Customer Connect 2024 for insightful sessions and networking opportunities. Register today! https://bit.ly/3L6iCcP. #C32024 #CX #ContactCenter
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Vacation Planner Pro for Calabrio WFM helps you manage the vacation planning process while ensuring it is fair and unbiased. Key benefits include: 📆 Automating and streamlining the process inside of Calabrio WFM 📃 Ease of local labor or union requirement compliance 📱 Agents can bid on vacations seamlessly on the interface or via a mobile app Click for more info: https://bit.ly/4cFx0GT #Calabrio #contactcenter #WFM
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🏆✨ Help recognize the innovators, collaborators and agent advocates who are transforming their organizations with Calabrio solutions. Submit your Calabrio ONE Award nomination 🚀 by August 23: https://bit.ly/3qkZjYj #Innovation #CX #C32024
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🏆 🏅 🏆 These talented individuals — nominated by their colleagues — were recently recognized for their significant contributions and achievements at Calabrio. Thank you Jason Ford, Paul Hannan, Shane Johnson, Vaneet Kapoor and Kevin Wilk for your hard work and dedication, and all you do for our team, partners and customers! Learn more about our team: https://lnkd.in/eWhyvYM #calabrio #Innovators #tacosallaround
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Making News — Calabrio and Five9 have partnered to innovate the contact center! Calabrio now offers #QM and #Analytics capabilities powered by Five9 VoiceStream, a new real-time audio and metadata streaming service. Read more about the incredible benefits this integration offers for customers: https://bit.ly/4c2V8Cd #calabrio #CX
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