CommandBar

How we went from cmd+k as a service to fully fledged user assistance platform... We've told our story in articles in our blog, but nobody's ever chronicled our story quite like Jaryd Hermann! Wan to read the most detailed breakdown of our journey yet? Find out how we went from ckd+k as a service to full-fledged user assistance platform here: https://lnkd.in/dreMwTnx

I hear often: “We tried it all: tours, checklists, tooltips, AI, and it didn’t work”. But the actual problem is HOW you use these methods. Here’s a new look at 6 methods for better Activation and Adoption 👇 We set down with James Evans (CEO at CommandBar) to look at how these methods evolved from traditional tooltips to smart and personalised guides.  I first heard about CommandBar on Lenny Rachitsky’s podcast, then I saw his story on Kyle Poyar's blog, and today we’re sharing this guide on Growthmates with anyone who needs a fresh perspective. Here’s HOW you can better drive Activation & Adoption: 1️⃣ 𝐓𝐨𝐨𝐥𝐭𝐢𝐩𝐬 shouldn’t be static — Apply User-initiated triggers: Users are more likely to complete experiences they launched themselves. 2️⃣ 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐭𝐨𝐮𝐫𝐬 shouldn’t be the same for all  — Apply Cognitive load: New interfaces create complexity in the user's mind. Your goal is to reduce it. 3️⃣ 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐜𝐡𝐚𝐭 shouldn’t have only “canned” responses — Build trust with users: If users consistently find something useful, they keep using it. 4️⃣ 𝐂𝐡𝐞𝐜𝐤𝐥𝐢𝐬𝐭𝐬 should’t have steps that don’t serve users — Think of Zeigarnik effect: Users are more likely to complete processes they've already started, but interrupted. Check the full guide with all 6 methods breakdown here: https://lnkd.in/gSbQmBH5 💬 Tag your favorite method and product in comments → let’s show the best players ♻ Share with others if you find this useful 📥 Save this post for your next Activation & Onboarding initiative ———— 📙 Want more? Get 100+ pages of insights turned into free playbook on Growthmates website (link in profile) 

me when that one hallucinating chatbot starts going off-script

me when that one hallucinating chatbot goes off-script

You’re either building AI into your product now or you will be soon. You're also probably drowning in advice on how to do it, but most of it is fluff. Kyle Poyar teamed up with James Evans, CommandBar's founder and CEO (proud 🥹) and other 20 AI product legends to share some counterintuitive advice for baking AI into your products. Here are some highlights: Think differently 💡 Elad Gil says, "Your first AI product will probably be a fancy chat widget. The real magic happens when you rethink and integrate AI deeply into your product." Solve real problems 🔍 Joshua X. reminds us, "Cool demos don’t equal happy users. Build stuff people actually need." Design matters 🎨 Cameron Adams points out, "AI can do anything, but users need guidance. Give them a map, not a maze." Data is king 👑 Scott Belsky says, "The real power lies in your unique data and a killer interface. Fancy models are a dime a dozen."

20/20 vision is lame. We've got X-Ray vision. 👁️👁️ This new Copilot update lets you see what's happening under the hood of your customers' conversations, in real-time.    How does it work? - In your dashboard, we added a new section titled "X-Ray," under the Copilot page. Go here, type in a question for Copilot, and see exactly how Copilot generated the answer.  - X-Ray organizes source information and offers you quick access to underlying source documents. Ya know, to make AI less of a black-box.  - You can also access X-Ray from Analytics -> Copilot, so you can check out how the answers your customers have received from Copilot were generated.

Until now, when your users would open HelpHub, they would only see suggestions for help docs they might need. That's useful. But you've built all these other relevant CommandBar experiences and we think they should see them. You can now add product tours, questlists, links to pages, and videos to HelpHub's rec set (that's the stuff that shows up when they open HelpHub).

Big HubSpot stans over here at CommandBar. We even analyzed how it became a $32B marketing & sales behemoth on our blog a few months ago. Only fitting to have HubSpot integrate with your CommandBar, too. How it works: (1) Use your HubSpot data for audience targeting in CommandBar. (2) Send CommandBar events back to HubSpot to see them in your reports.

Type As, this one's for you. You can now use tags to group and organize nudges (like surveys, announcements, and checklists). We keep hammering on how much we care about targeting (dw, we'll stop when we abolish the last annoying pop-up 😈), but depending on how you use these tags, they can also make targeting easier. Ok, how? 🪄 Group nudges you want to send to select segments of users (new customers, high risk of churn) and schedule them to be sent to those users. 🪄 Tag groups of nudges based on the team using them (growth, customer success) so they can filter and organize them.

Help docs aren't always the perfect way to help users. Sometimes it's easier to show users directly. That's why you can now add nudge experiences to HelpHub recommendation sets. When users click, the experience triggers directly.