Communication Solutions for Veterinarians Inc.

Prevent Appointment Time-Crushers 🥊 “Doctor, could you also check…?” a client asked at the end of a wellness appointment. “My cat has been peeing outside the litterbox for a month,” she explained. “What should I do?” Get ready for another 20-30 minutes to collect a urine sample, run urinalysis, diagnose the problem, discuss treatment, and dispense medication. Read my blog on Prevent Appointment Time-Crushers so you can avoid getting blindsided with, “Could you also check…?” at https://lnkd.in/eY49m22X

Want to turn your chaos 🤪 into an efficient schedule 😺? Learn how to streamline your scheduling process in my blog on Block Scheduling Creates Your Ideal Workday, which includes a Sample Block Schedule. Find out how to pre-block four appointment types in doctors’ schedules to ensure timely lunch breaks and wrap up the workday on time. Read the blog at https://lnkd.in/eQ8zVBMa

Are Clients Dictating Your Schedule?😩 Who controls your schedule: You or Clients? Let me teach you how to turn a client-driven chaotic schedule into a practice-focused schedule. Join me this Wednesday, July 17 from 12 to 2 p.m. ET, for Scheduling Mastery, a livestream event with 12-month replay. Don’t ask clients, “When do you want an appointment?” Be the BOSS of your schedule. Use the yes-or-yes technique, leading them to slots that give you efficient workflow. SAY THIS: “Our next available appointments are <date, time 1> and <date, time 2>. Which do you prefer?” ENROLL NOW: https://lnkd.in/e2aYDTxk If you can’t attend, the recorded course will be available the next day with 12-month access to the 2-hour video, handout, quiz, and 2 hours CE credit.

FREE WEBINAR TOMORROW 🎯 Everything You Need to Know About Reminders You need 70% or more of clients to book appointments after getting reminders. Missed care puts patient and practice health at risk. Join me TOMORROW, June 25 at 11 a.m. Central for Everything You Need to Know About Reminders. This 1-hour CE credit webinar is sponsored and hosted by Otto (formerly TeleVet). Learn which recall and reminder methods get the best response rates, when and how many notices to send, and what recalls and reminders should say. REGISTER HERE: https://lnkd.in/edZ7vYiu #NoShows #AppointmentConfirmations #vetreminders #Otto #Ottovet #ottoflow #ottocare #automation #vetmed #veterinarymedicine #vetwebinars

The Right Way to Collect Deposits 💰 Does your practice collect deposits for procedures and new client appointments? Avoid the term “deposit” because clients may assume they get money back when their pets are returned in good condition, and local laws apply to deposits. Instead, use the terms “surgical reservation fee” and “new client appointment reservation fee.” Here’s an example of requesting payment from my webinar next Tuesday, June 25 at 11 a.m. Central on Everything You Need to Know About Reminders. This FREE 1-hour CE credit webinar is sponsored and hosted by Otto (formerly TeleVet). ENROLL NOW at https://lnkd.in/edZ7vYiu #NoShows #AppointmentConfirmations #vetreminders #Otto #Ottovet #ottoflow #ottocare #automation #vetmed #veterinarymedicine #vetwebinars

No-shows cost your practice $66,000 per doctor annually in lost business. 😡 Enough. The right confirmations sent at the right times will reduce no-shows. Join me Tuesday, June 25 at 11 a.m. Central for Everything You Need to Know About Reminders. This free 1-hour CE credit webinar is sponsored and hosted by Otto (formerly TeleVet). Learn what scheduling reminders and confirmations should say and get text and email templates you can use right away. Here’s a new client appointment confirmation from the upcoming webinar. Get solutions when you attend the June 25 webinar, including a guide packed with how-to tips and templates PLUS a bonus gift. ENROLL NOW for this free 1-hour CE webinar at https://lnkd.in/edZ7vYiu. #NoShows #AppointmentConfirmations #vetreminders #Otto #Ottovet #ottoflow #ottocare #automation #vetmed #veterinarymedicine #vetwebinars

June 25 Webinar Preview 🎯 5 Tips for Client Emails Did you know healthcare emails have a disappointing 41% open rate? Too many clients scroll past your hospital’s reminders. Missed care puts patient and practice health at risk. I created a new webinar to help you, Everything You Need to Know About Reminders. Join me live on Tuesday, June 25 at 11 a.m. Central. This 1-hour CE credit webinar is sponsored and hosted by Otto (formerly TeleVet). In my 3-minute preview, watch 5 tips to get clients to open your emails at https://lnkd.in/egJQXv5R. ENROLL NOW for the live training on June 25 at 11 a.m. Central at https://lnkd.in/edZ7vYiu.

What to Tell Clients to Win Back Refills 💊 “I’m frustrated with the hours my team spends responding to outside pharmacy requests. How can we convince clients to get refills from us?” asked a veterinarian during my sessions at the Michigan Veterinary Medical Association Small Animal Series this month. Her question inspired my blog, What to Tell Clients to Win Back Refills. I wrote a script of what to say to lead clients to buy medications from your hospital. Get the script at https://lnkd.in/e5eTkAxf #vetmed #vetpharmacy #petmedications #onlinepharmacy

Scripts for Tricky Client Conversations 🤔 Q. When our schedule is full and clients call with sick pets, we offer drop-off appointments. Can you suggest a better name? A. “Drop-off” can confuse clients and devalue your professional services. Clients may assume they can hand you the leash or cat carrier and go. Discover a better term and find out how to charge for this service in my new dvm360 column on “How Do I Say…?” Every month, I will share the right words to say in tricky client conversations. Read the premier column at https://lnkd.in/ebAY3ffm #ClientConversations #VeterinaryCommunication #veterinarymedicine

Is Your Practice Booking 2+ Weeks Out? “What?!! I can’t get an appointment until next month?” exclaimed a client who called to book his dog’s checkup. If your hospital is scheduling appointments two or more weeks out, you need to implement forward booking as a long-term solution. Find out how to do it in my blog, Scheduling Weeks Out? Implement Forward Booking. Discover how to pre-block checkups, what to tell clients, and get a confirmation protocol that prevents no-shows. Read the blog at https://lnkd.in/d8BUudfX #forwardbooking #veterinarymedicine #schedulingsecrets #veterinaryreceptionists #veterinaryCSRS #practiceproductivity