ContactUs Communications

ContactUs Communications is a U.S. based contact center services organization supporting global brands across a variety of industries. Our highly experienced management team delivers outsourced customer care, inbound and outbound sales, customer retention and win-back programs, as well as technical support. More recently, we have launched our technologies division focused on value-added integrations to CX Cloud software providers and launching our own software solutions focused on the customer journey. We are not a commodity player. We are not an answering service. We provide dedicated customer service staff, supervision, and management to measurably improve our client's business performance. All while maintaining an efficient cost-structure. We accomplish this through the highest quality service delivery, investing in world-class technology as a competitive advantage.

Website

http://www.cusc.com

External link for ContactUs Communications

Industrie

Outsourcing/Offshoring

Größe des Unternehmens

1.001-5.000 Mitarbeiter

Hauptsitz

Columbus, Ohio

Typ

In Privatbesitz

Gegründet

2011

Spezialitäten

Business Process Outsourcing, Customer Care, Contact Center, Sales Programs, Speech Analytics Managed Services, Hosted Workforce Optimization (WFO), Technical Support, 3rd Party Quality Assurance Monitoring, Hosted Telephony Services, Customer Experience Management, cloud, ccaas, ucaas, software, crm, voip, incontact, nice systems, and ring central