Purple relies on Dolly to deliver the Purple brand experience to their customer. Traditional delivery services can be bogged down by multiple department interactions, delaying feedback. In contrast, Dolly lets customers rate Helpers similarly to Uber. This direct feedback system recognizes the best Helpers and consistently emphasizes customer satisfaction. “Dolly creates a greater, sharper incentive to do a good job in front of the customer so everybody wins." - Jarom Olson Senior Manager of Home Delivery and Third Party Logistics at Purple Read Purple’s full story 👉 https://lnkd.in/gAgWZ8-g
Dolly Inc.
Truck Transportation
Seattle, WA 7,968 followers
Big & bulky last-mile delivery that delights your customers.
Über uns
Dolly is the big & bulky, last-mile delivery partner that will delight your customers. Trusted by retailers like The Container Store, Lowe’s, Costco, Crate & Barrel, Big Lots!, and many more. We’ve built a national point-to-point delivery network with 15,000+ drivers (Helpers) with pickup trucks, cargo vans, and box trucks that are ready to provide on-demand delivery. Our Helpers can deliver in as little as 90 minutes after purchase or scheduled into the future in a 30 minute window of choice between the hours of 8AM and 9PM. In addition to delivery, they also provide assembly, light installation and haul-away services. Our aim is, and has always been, to provide a delivery experience that will blow your customers away.
- Website
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https://dolly.com
External link for Dolly Inc.
- Industrie
- Truck Transportation
- Größe des Unternehmens
- 51-200 Mitarbeiter
- Hauptsitz
- Seattle, WA
- Typ
- In Privatbesitz
- Gegründet
- 2014
- Spezialitäten
- Last Mile Delivery, Logistics, Operations, Retail, Transportation Technology, Customer Experience, Supply Chain, Same Day Delivery, Software, App, On-Demand, and API
Produkte
![Click here to view Lighthouse]()
Lighthouse
Transportation Management Systems (TMS)
Lighthouse is Dolly's enterprise-grade delivery management system that connects your customers to a trusted Helper for all their delivery needs. With Lighthouse you will be able to oversee deliveries in and out of your store, see customer reviews, and view metrics that are important to your business. Lighthouse is lightweight and easy to integrate, allowing you to process customer orders in real-time and have the delivery begin before they arrive home. Empower Your Customers & Employees - Extraordinary ease of use - Dedicated trained retail support - Customizations for the retailers need - Real time tracking Manage Operations With Ease - Custom API for your business - Instant corporate & local store integration - Receive analytics & business insights Expand Your Delivery Capabilities - Same-day delivery - Nationwide coverage - Fleet of pickup trucks, cargo vans & box trucks - Assembly, reverse logistics, haul away, & more
Standorte
Employees at Dolly Inc.
Aktualisierungen
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Our customer satisfaction score is unheard of in retail delivery – a 4.7-star rating in the Apple App Store with 33K+ reviews. 🤯 But, why? Traditional delivery providers often involve layers of departments, making feedback slow and disconnected. With Dolly, it's different: customers can rate drivers just like they would with Uber. This immediate feedback loop prioritizes top-performing drivers and ensures customer satisfaction. Read reviews for yourself 👉 https://lnkd.in/gcp2WuUu
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Traditional shipping's had its time; there's a new game in town. Purple and other forward-thinking big & bulky businesses are leveraging the gig economy to meet their unique capacity needs. Here’s why: ✔ Retailers can access delivery services without investing in infrastructure or navigating complex regulations. ✔ Book affordable labor and trucks on a moment's notice with no commitment to ongoing volume. ✔ Turn your brick-and-mortar stores into micro-distribution centers. "The key advantage is Dolly’s flexible capacity. The gig economy offers a labor pool I can tap into without needing to commit to ongoing volume. It’s challenging with traditional models, but Dolly’s structure allows for immediate, competent help when we need it." - Jarom Olson Manager of Home Delivery and Third Party Logistics at Purple