Foundever

How did a new luxury #EV brand use CX to accelerate from zero to €14 million in managed sales in less than a year? 𝗧𝗵𝗲 𝗚𝗼𝗮𝗹: To develop and deliver an approach to end-to-end CX to support the launch of a new luxury EV brand in the Iberian market and devise an end-to-end CX delivery — from discovery to sales and post-purchase support — aligned with local customer expectations and the client’s benchmarked CX performance in existing territories. 𝗧𝗵𝗲 𝗢𝘂𝘁𝗰𝗼𝗺𝗲: • 22,000 customer interactions • 86% CSAT • 95% service level • €14M million in managed sales Read more: https://foundever.link/gk5 #luxury #CX #CustomerExperience #BPO

#Retailers are rapidly adopting omnichannel solutions, driven by a digital revolution. In the next five years, success will depend on offering personalized, sustainable and value-added experiences. This strategy includes embracing human centricity, integrating AI-driven solutions and leveraging technology to provide superior customer experiences, such as seamless omnichannel offerings and expedited returns. The stakes are high. Consumers globally are feeling the pressure from the cost-of-living crisis, with 34% reporting a decline in financial wellbeing. Read more in our Best Practice Guide: https://foundever.link/dt2 #Retail #Ecommerce #Omnichannel #AI #personalization #CustomerExperience #CX #BPO

🤖 We’re entering into an exciting new era of travel, where some travel and hospitality brands have quickly begun integrating #automation and artificial intelligence (#AI) into their operations, improving how journeys are found and booked, bringing greater efficiency and personalization. With advances in AI, including generative AI (#GenAI), machine learning (ML) and analytics, travel experiences are set to transform: • AI is already making its mark, from improving flight and hotel price forecasts and itinerary recommendations to predicting flight delays and sending personalized updates during disruptions. • AI technology has allowed some companies to aggregate internal and third-party data, giving them a better understanding of their customers. The result? The delivery of highly personalized recommendations, making customer behavior more predictable than ever before. Learn more in our best practice guide: https://lnkd.in/gYZiV8GA #Chatbots #Travel #Hospitality #TravelCX #CustomerExperience #CX #BPO

We are thrilled to announce our partnership with Unilab Foundation, Inc. which highlights our shared vision to empower communities through education and skills training. One of the beneficiaries of this partnership is the Alay Kapwa Community Schooling, a part of Caritas Philippines’ Alay Kapwa Legacy Stewardship Program. This initiative, in collaboration with Magna Anima Teachers College, Unilab Foundation, the Center for Integrated STEM Education, and the Diocese of Novaliches, provides an alternative learning system for out-of-school youth and young adults. It aims to help them complete their basic education and acquire the skills needed to secure employment. Through this collaboration, Foundever in the Philippines has taken a proactive approach to offering career pathways for the program’s scholars. We are excited to share that two of these scholars have already been hired and are now experiencing the #FoundeverLife. By focusing on education and skills training, we continue to be a #ForceForGood, creating meaningful changes in the communities where we live and work. #CustomerExperience #CX #BPO

Rather than replacing people, #AI's true power is to augment and empower your people to be even more effective. Think of it as supercharging each person to do more instead of replacing that person. The human touch is still needed, and it always will be. This mindset is the key to unlocking the power of artificial intelligence and intelligent automation. Learn more: https://lnkd.in/gcZDXmiz #Automation #Empower #CX #CustomerExperience #BPO

✨ We're thrilled to announce that we've been named a finalist 25 times across 17 categories in the European Contact Centre & Customer Service Awards (ECCCSA) 2024! ✨ “We are delighted that we have been named finalists 25 times across 17 categories in the European Contact Centre & Customer Service Awards,” said Olivier Camino, Global COO & cofounder at Foundever. “We take great pride in our human-centric customer experience solutions, and this recognition is a testament to the hard work of everyone throughout our organisation. We are trusted to take care of customer experiences for brands of all sizes globally and are grateful to the ECCCSAs organisation and judging jury for recognising our unwavering commitment to innovating and improving customer experiences and fulfilling employee experiences.” Read the full press release here: https://foundever.link/9a0 #ECCCSA #Awards #CustomerExperience #CX #BPO

How to improve cost-efficiency, streamline operations and improve CX while scaling your business to different regions — and speaking your customer’s languages. In our blog, we’ll discuss five key strategies to enhance language operations in a CX contact center, resulting in improved customer satisfaction and loyalty: https://foundever.link/8qi #Multilingual #Scalabilty #Efficiency #CustomerExperience #CX #BPO

🥂 Congratulations to the 17 Foundever women leaders who've been named as finalists in the ISG (Information Services Group) Women in Digital Awards 2024! This recognition highlights our commitment to encouraging an environment where women thrive across all sectors. The ISG Women in Digital Awards to bring visibility and recognition to the rising stars, rock star leaders, women’s advocates, digital innovators and titans of our era. Congratulations to our finalists! 𝗔𝗺𝗲𝗿𝗶𝗰𝗮𝘀: • Diluckshnie Jayawardena: Rising Star • Michelle Parks: Rock Star Leader • Kelly R.: Digital Innovator 𝗘𝗠𝗘𝗔: • Ana Athayde: Rock Star Leader • Marchela Bozhilova: Digital Innovator • Kimberley Hanchet: Digital Innovator • Benedita Miranda: Women’s Advocate • Catia Moreira: Digital Innovator • Laura R.: Rising Star 𝗔𝗣𝗔𝗖 & 𝗜𝗻𝗱𝗶𝗮: • Chie Fortuna: Women’s Advocate • Eden Guanco-Gutierrez - CLSSGB, CEQP: Rock Star Leader • Urvashi Kanaya: Rock Star Leader • Dupinder Deep Kaur: Women’s Advocate • chessy muller: Rising Star • Debbie Paz: Digital Innovator • Veronica Sequeira: Digital Innovator • Ira Vargas: Rock Star Leader Learn more about these amazing women leaders in digital at Foundever, and the impact they are making: https://foundever.link/fhd #ISG #WomenInDigital #Awards #FoundeverLife #CX #BPO

We're very excited that our own Ana Moran, Vice President, Strategic Enablement for North America was honored as one of the Top 50 Women Leaders of Charlotte 2024! 🎉 Congratulations Ana! 🙌

Last Thursday was an inspiring day in our hub in Cairo, Egypt, as we celebrated the graduation of over 30 incredible women from our #Freelancemama program! This initiative, supported by Foundever.org (a private nonprofit operating foundation) empowers mothers who have been away from the job market, equipping them with essential skills to re-enter the workforce while balancing their home lives. During the event, we were honored to participate in a panel discussion addressing the challenges faced by working mothers and the ways they conquer them. The #Freelancemama program stands out as a unique initiative driven by a meaningful purpose. We couldn't be prouder of this achievement. A huge shoutout to Shorouk Rabie and Najet Tenoutit for their unwavering commitment, raising the bar higher than we ever thought possible! Thank you Jessy Radwan and the entire Carerha team, for your commitment and your dedication! To all the Freelance Mamas, we're proud to be part of a community of #womenempowerment created by the #CXforgood initiative, which led to this fruitful collaboration between Foundever and Carerha. #Freelancemama #WomenEmpowerment #CXforGood #Foundever #Carerha #CareerGrowth #Inspiration #Community