What's the first task ✨outside of work✨ you would automate? It's true, we've been laser-focused on automation thanks to the recent launch of our AI Agent. So when the mics came out at CX Connect, we couldn't pass up the opportunity to become investigative journalists, and ask CX leaders this hard-hitting question. Your turn 👉 Sky's the limit, creativity's the name of the game, what's the first task you're automating? (PS - laws of physics don't apply). [Huge thanks to our patient participants: Amanda Kwasniewicz, Roma Yumul, Molly Wallace Kerrigan, Jessica Botello, Kevin Gould, Zoe Kahn, Caela Castillo, Ronak Shah, Anne Dyer, Ren Fuller-Wasserman, Alexandria Collis, and Danny Taing]. #CX #Automation #AI #CustomerExperience
Gorgias
Software-Entwicklung
San Francisco, California 25,467 followers
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Über uns
Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 2015, Gorgias began as a two-person team and has grown to more than 250 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.
- Website
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https://www.gorgias.com/
External link for Gorgias
- Industrie
- Software-Entwicklung
- Größe des Unternehmens
- 201-500 Mitarbeiter
- Hauptsitz
- San Francisco, Kalifornien
- Typ
- In Privatbesitz
- Gegründet
- 2015
- Spezialitäten
- Ecommerce, Customer Support, Online Store, Customer Experience, Help Desk, Live Chat, Order Management , Customer Support Automation, Ecommerce Automation, Shared Inbox, Help Center, Knowledge Base, Email, SMS, Customer Service, SaaS, Social Media, Customer Support, Omnichannel Support, Shopify Store, and Cloud
Standorte
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Primäre
Wegbeschreibung erhalten
611 Mission St
San Francisco, Kalifornien 94105, US
Employees at Gorgias
Aktualisierungen
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AI is here to help with your CX strategy, but you may not have realized it aids in retention too. Caela Castillo wrote about the positive impact of AI on CX teams this week (and the comment thread is a chorus of support!). Her main message: Make sure you're utilizing AI to enrich the work that our valuable human agents do day in, and day out.
Director of CX @JAXXON | Passionate, Energetic, and Master's Level Educated Professional
In CX, I see AI as a retention tool. And yet, I witness employees at all levels of their careers jumping too quickly to the assumption that AI will replace their jobs and make CX humanless. I can admit I was worried, too, at first. As someone who places a high value on the authenticity of the human experience, I was concerned that AI would cheapen that experience. But that’s not how I feel now! No need to fear! My guess is it’s the people who have no experience with tools like Gorgias’s AI Agent, who are the same ones feeling most apprehensive. The unknown is intimidating! (Please see the above statement on me being scared 😱 ) But when you see firsthand the repetitive tickets AI can resolve, you get *excited* for the future of your human agents. 1. Better relationships can be built with your customers. 2. Opportunities for surprise and delight moments open up. 3. And employees don’t have to dread a mountain of—I’m just going to say it—monotonous work. My team wants so much more than to sit and answer endless WISMOs and tracking number inquiries. And AI is exactly the thing that enables them to wrap up a shift, knowing they played an active role in solving customer problems and making expert recommendations. So do I think AI is replacing jobs? No. It’s enriching them. 💪 And I consider it crucial to reassure my team and CX peers of this right as AI emerges in CX. Because it’s going to help us retain the talented folks who care so much about our customers. Knowledge is power—so work smarter, not harder. 😉
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Want to harness TikTok Shop but don't know how? If you're curious about this powerhouse channel but don't *quite* know how to leverage it to drive revenue and growth, join our upcoming webinar. We've teamed up with AfterShip to amplify insights from experts at ShipBob, Gorgias, SuperOrdinary, and TikTok Shop — and time is ticking ⏱️! RSVP link in the comments below 👇
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How would you explain CX to a 3 year old? 🤔 We asked a bunch of industry pros to define CX in the *simplest terms* and their answers will make you smile. Great customer service/experience/support shouldn't be overcomplicated. Find solutions, showcase empathy, and work on ways to streamline the journey. Thanks to Zoe Kahn, Ren Fuller-Wasserman, Ronak Shah, Alex Naoumidis, Roma Yumul, Kevin Gould, Caela Castillo, Danny Taing, Amanda Kwasniewicz, Alexandria Collis, Molly Wallace Kerrigan, and Jessica Botello for breaking it down to the basics. #CX #CustomerService #CustomerSupport #Helpdesk #CustomerExperience
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“AI is something we’ve been really excited about but it also brings a lot fear and uncertainty.” - Caela Castillo, Director of CX at Jaxxon In the midst of AI launches and advancements, CX teams are experiencing mixed emotions. They understand the repetitive nature of customer support and want tools to help them process large volumes of tickets. And yet, job security and stability is always top of mind. This week on the blog we wrote about how AI Agent enhances CX teams, alleviates repetitive tier 1 support tickets, and allows agents to focus on revenue generating, career expanding strategies. Check out the full post here: https://lnkd.in/g9P992mi
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Ronak Shah is always game to delve into Obvi’s superior business strategies. He’s done a great job (alongside a great team!) of cultivating a brand that clearly prioritizes customer experience. If you didn’t get a chance to tune in to our recent webinar (Automate Your Way to 8 Figures) you can find the full event on Youtube, or watch one of our favourite snippets below: Big thanks to Ron and Obvi for championing great CX 💪
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A sneak peek inside our latest ebook, Beyond the Hype 👀. If you're curious what 1,100+ customer service professionals think about AI, we've got the insights. Check out all the valuable details and findings in our handy guide below 👇 https://lnkd.in/g5nJMqzH
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"Nothing feels better than having the robots do all the boring stuff, and you get to come in like a superhero." We're here for all/any AI Agent *hot takes* from Amanda Kwasniewicz. 🔥🧯🚒
Okay hot take buuuut... I think bringing AI into CX actually gives room to make things *more* human & to supercharge what your CX team is able to do 🤖 🤝 🤠 Why? The team at Gorgias were curious too & we sat down to chat about why this is an amazing moment for CX teams around the globe to work smarter, not harder when it comes to delivering a (really) good customer experience 📹 I had the best time dissecting big, industry disrupting questions with so many CX pros last month, and I may or may not be counting down the days until Advisory Day 2025 🗓 ⏳ 😜