Great Question

Unmoderated Prototype Testing in Great Question is here! Now, you can get fast, async user feedback on your Figma prototypes. Testing is supported on desktop and mobile, and it’s browser-based, so users never have to download an app to participate. Here’s how it works: ⚡️ Set up and launch a study in minutes. Sync with Figma to add a prototype link, set device type and recording permissions, and add tasks and survey questions for users to complete. 🌎 Test async with anyone, anywhere. Integrate with your CRM or import a CSV to test with your own users. Or, recruit from Respondent's panel of 3M+ verified B2B and B2C participants, right in Great Question. 📊 Analyze user feedback from every angle. View prototype performance at a glance with metrics, timelines, paths, and click maps. Dig deeper with recordings and transcripts, and create highlight reels to share with your team. “The unmoderated test functionality is freaking AWESOME," said Emily Drumm, UX Researcher at DonorDrive . "It allowed my team to quickly get feedback on a small thing that would have otherwise taken a lot of time and money with another tool.” Try it free for 14 days: https://lnkd.in/gkhgFFwa #uxdesign #uxresearch #userresearch #researchops

Some of the biggest research mistakes aren't made while doing research. They're made before and after. Having advised over 40 UX research teams across various industries, Johanna Jagow has seen this particular type of mistake get overlooked time and again by teams of all sizes and experiences levels. In her latest for the Great Question blog, the freelance UX researcher and advisor offers practical advice for spotting and avoiding six of these pitfalls — and in doing so — becoming a more impactful researcher. "Great UX research isn’t just about conducting methodologically sound studies. It's about effectively communicating your insights, building strong relationships with stakeholders, and ensuring your work leads to meaningful improvements in user experiences." Read Johanna's complete deep dive at the link in the comments or swipe through the TLDR below. 👇 #uxresearch #userresearch #researchops

🎙 ResearchOps should report to Research, right? Not necessarily... For episode 5 of the Cha Cha Club's "It's a Great ResearchOps Question" podcast, host Kate Towsey sat down with: ⭐ Ed Gardner Lyon, Research Operations Lead at Wise ⭐ Stephanie Marsh, UX Research Operations Lead at Springer Nature Group ⭐ Shane O., Senior Research Operations Program Manager at MongoDB (open to work! 💼) They discussed the pros and cons of ResearchOps reporting into research versus other ops functions like ProductOps or DesignOps. "One takeaway for any research managers listening to this is that there can be great benefits in moving ops out and next to you as a partner, allowing them to be embedded in a different team. You don't necessarily lose all of your operations goodness. You can just spread it wider across the organization." Link to episode 5 in the comments ⬇ #researchops #uxresearch #userresearch

Part II: Our favorite UX research reads of August 2024 🧗♂️ The 5 Stages of UX Career Progression ✍ By Rachel Krause, Senior UX Specialist at Nielsen Norman Group 💡 "Career progression is not always linear and can be drawn out over long periods of time. It requires proactive effort and continuous learning." 🔗 https://lnkd.in/gZYVdwGE 📚 Qualifications, education, and experience benchmarks for UXR roles ✍ By Thomas Stokes, Lawton Pybus (Drill Bit Labs) & Brian Utesch (Cisco) 💡 "We created the data-driven career ladder to help UX research practitioners navigate their careers with confidence and clarity, and assist leaders in constructing reasonable and informed levels for their teams." 🔗 https://lnkd.in/ekRmnZsB ⏳ Interaction gaps ✍ By Lisa Koeman, Principal UX Researcher at Elsevier 💡 "While removing the need to wait is of course the best case scenario, some waiting is inevitable. So what makes for a good waiting experience?" 🔗 https://lnkd.in/gSwFs5KD 🧠 Cognitive Load Revisited ✍ By Trevor Calabro, Mixed Methods User Researcher 💡 "Cognitive Load Theory is more than just a buzzword in the UX field—it's a powerful tool that can help us design products that not only function well but also support users in making accurate, reliable decisions under pressure." 🔗 https://lnkd.in/gXNxb-tn 🔎 Why aren’t there more UX sociologists out there?  ✍ By Jonas Engkvist, UX Designer, Partner at One Day Interact 💡 "By incorporating sociological insights, designers can move beyond merely optimizing for usability or engagement and start designing for the intricate, multi-layered realities of human social life." 🔗 https://lnkd.in/gbgBPeCq #uxresearch #userresearch #researchops

We're hiring... again! This time, for a Customer Support Lead. We're looking for someone who: 🌎 Is US-based (preferably PST) and can work remote full-time 💻 Has 4+ years of virtual customer support experience in SaaS 🔎 Has proven experience in scaling customer support at an SMB or startup In this role, you'll: 💬 Lead customer comms and ticket management 🛣 Set the vision for long-term support planning ⚙ Optimize processes and create guides 🤝 Collaborate with Product and Customer Success 🐛 Provide QA support and squash bugs What we offer: 💰 Salary: $80k-$100k + equity 😎 Benefits: Medical, dental, vision, education stipend, tech budget, etc. 🚀 Fast growth opportunity with market-rate salary and above-market equity 🗣 Opportunity to be a leading voice in shaping business growth and processes The best part? You'll get to join a lean, world-class team with talented folks like Sarah Cunningham-Scharf, Emily Andrews-Rice, and Billy Dowell. Link to apply below.👇 (Know someone who'd be a great fit? Tag them in the comments!)

Rob Barrett isn't a researcher by trade. So why does he use Great Question? As the Experian's Head of Innovation Portfolio, Rob supports and coaches 150 product managers in B2B product development. Customer research is key. But until last year, they didn't have any research tools or processes in place to set people up for success. “For our B2B customers, we need to speak to people and interview them. So we were looking for a tool that could help us manage participants, run and record interviews, and store insights." Then he discovered Great Question — an innovative research platform with everything their innovative team was looking for. Several things stood out, most notably: 🤝 The first-class customer support 🚀 The rapid product roadmap progression 🏡 The ease of having all things research in one place “Without Great Question, everything would be more manual. A lot more spreadsheets and filing. A lot of headaches and things going wrong." Check out Experian's full customer story here: https://lnkd.in/geS9A7iR #uxresearch #userresearch #researchops

Thanks to everyone who made it out to last night's ResearchOps Community summer meetup in NYC! 🍎 It was so great to connect in person for food, drinks, and conversation about research operations, democratization, AI, and more. This was the first of many events we'll be hosting in the coming months. Keep an eye out on LinkedIn or in our newsletter for the next one. 👀 — P.S. — Not getting the Great Question newsletter in your inbox 2x a month? Subscribe at the link in the comments. 😃

🎙 How can you build a compelling business case to convince leadership to establish a ResearchOps position in the company? Well, it's easier said than done. In episode 4 of the Cha Cha Club's podcast, you'll hear from three ResearchOps pros who have been there: ⭐ Bryna Tsai, Head of UX Operations at Verily ⭐ Shannon L., Senior Research Operations Specialist at IKEA ⭐ Emily Wever, CAPM, Senior Customer Outreach Manager at Appfire They sat down with host Kate Towsey to share practical advice and lessons learned from advocating for a full-time ResearchOps role in their companies. "ResearchOps isn't just administration, it's actually systems design, and it takes a lot of work. And it's not just that it's a full-time job because of the hours it takes, but it's also a full-time job because it's highly specialized work. It requires an operations brain and muscles to do." 🔗 Now available on all major podcast platforms: https://lnkd.in/eJgjyrpW #researchops #uxresearch #userresearch

👋 Introducing Great Question’s new Principal Designer: Jeffrey Erickson! Jeff joins us from Viable where he was Founder & CPO. Before that, he was Head of Product at TriNet Zenefits, and Founding Designer at Eaze and Yammer, Inc. (acquired by Microsoft). With over 15 years of design leadership experience, Jeff brings a unique level of insight and expertise to the Great Question team. “I'm happy to continue the mission of making sure that product, research, and CS teams get the most out of their customer feedback! Following your customers and really listening to them is the only reliable way to build something people want, and understanding that feedback at scale is key to unlocking massive growth for your company.” Welcome to the team, Jeff!

In the NYC area? 🍎 Join us for a post-work hangout with fellow Researchers and ResearchOps professionals on Tuesday, August 27th! Grab your ticket below ⬇