Horizontal Digital

In 2024, customer expectations have soared. 🚀 Now, you must collect, visualize, and act on customer data faster than ever. The problem is... traditional customer data platforms aren't cutting it. 🚫 But with Salesforce Data Cloud, you can deliver on connected experiences in real-time. The scale and speed at which Data Cloud can manage and churn data to provide you with immediate actions is what makes it a step above other tools. Here are three ways you can use Data Cloud to deepen customer relationships: https://lnkd.in/gK57HMVi #datacloud #data #customerexperience

🚀 We are excited to launch our new Salesforce MuleSoft microsite, dedicated to empowering brands in KSA who are ready to harness the power of data and AI to fuel their CRM systems. Dive into our thought leadership on the transformative power of Salesforce MuleSoft in the region, and learn how its API and automation capabilities enable you to unify data from various sources, providing a single, comprehensive view of your customers and delivering personalized, connected experiences. Learn more here: https://lnkd.in/e9MCJiCM #salesforcepartner #MuleSoftforKSA #hztldigital

We are excited to share our latest #CX4CA podcast episode, featuring George Smith, our Regional Managing Director EMEA, and Owen Taraniuk, SVP of Global Ecosystem at Sitecore. Tune in for an exclusive inside look at Sitecore's journey towards SaaS-based solutions and how its partner-first mentality has empowered the company’s strategic scalability and growth. Watch the full episode here: https://lnkd.in/d4-pT-Cy Listen on Apple podcasts: https://lnkd.in/dizNWgRn Listen on Spotify: https://lnkd.in/dfuQrYFd #sitecorepartner #personalization #hztldigital

Throughout his 17-year consulting journey, Anil Pilania has spearheaded major Salesforce Centers of Excellence, all while harboring a profound fascination for the intersection of Data, MarTech, and CRM realms. 💼💻 Leading the Salesforce Consulting India team at Horizontal, he's a passionate technologist who strives to bring the worlds of business and technology closer. 💡 Learn from Anil and our HZTL experts how to deliver connected experiences with data: https://lnkd.in/g5UBAyih

Hear from Femi Adeboye, our MEA Territory Lead & Client Partner, as he shares his own POV on our recent win for Salesforce Data Cloud & AI Partner of The Year title. He highlights the increasing emphasis companies in the Middle East are placing on leveraging data and AI, and how we can help them achieve connected customer experiences with the right data strategy. You can learn more about our award win here: https://lnkd.in/dHnEdJsB #data #ai #salesforcepartner #hztldigital

Check this out! 👇👇👇 Great work, Piyusha Pilania!

We wouldn't wish email deliverability issues and low conversion rates on anyone. 🙅 But if your team is experiencing these AND you use Marketing Cloud... 👉 Then it's time reevaluate how you're using its functionalities to ensure you're getting the most out of your investment. Keep reading to learn more: https://lnkd.in/gEUd8xKD #marketingcloud #emailmarketing

Nothing beats great food and even greater company. 🌭☀ HZTL's Minneapolis office had some fun in the sun during our summer BBQ this week—hosted by our amazing customer experience design team!

To meet evolving customer expectations, businesses must use data and AI to shift from points-centric rewards to personalized customer loyalty. Our Adam Dore, Sr. Director of Digital Transformation MEA, has recently sat down with Ram Machiraju, VP of Product Management at Salesforce, for a #CX4CA podcast episode, to explore the recent shifts in brand loyalty, and how Salesforce facilitates these shifts from transactional rewards to relationship-focused loyalty management, fostering relationships, enhancing customer satisfaction and driving long-term business success. Read the main takeaways from our episode here: https://lnkd.in/eM_YtxYB #CRMloyalty #salesforcepartner #hztldigital

We're excited to be together with our global Sitecore partners at their SKO! 🤝 As Sitecore's No. 1 Global Partner, we're energized to kick off another successful year as we continue to build exceptional digital experiences for the world's most recognized companies. Big thank you to Sitecore for including HZTL leaders Dave Michela and Mitch Talbot in yesterday's keynote panel. #sitecore #trustourpower