incident.io

In this week’s Behind the Flame, meet Sofie Vanhal: our paddle-boarding, pet-loving AE🔥 From starting as an SDR building outbound strategy to a speedy promotion as a Commercial Account Executive, Sofie embodies our fast-paced, fun culture ✨ Read Sofie’s full interview in the comments ⬇️ #behindtheflame #lifeatincident #incidentios

As Jack Johnson would say*, it’s better when we’re together 🤝 2000s acoustic pop aside, it’s great to plug into the broader software ecosystem so easily, and we’re delighted our API enables powerful integrations like this. *not that we’d know, we’re too young and too cool.

We believe that your time off should be just that—truly yours. We also believe that on-call software should be made for real people with busy lives and unpredictable schedules. (Because let’s face it—life happens!) Now, it’s easier than ever to arrange on-call cover for both public and personal holidays. Our latest update syncs vacations, PTO, public holidays and cover requests right alongside your on-call schedules. 🏝️ Ensuring you can take a much deserved break, without breaking a sweat. 📴 ☀️ Learn more in the comments 👇

We asked, and you answered! 🗳️ 71% of you are more focused on the powers of AI in incident management—and not the pitfalls. Join us tomorrow as we explore the balance between automation and human oversight, diving into real-world scenarios and expert insights. Last chance to register here: https://lnkd.in/gbsPDRXS

Hungry for some brain food? 🍽️ We’ve got just the thing… Introducing the Tasty Data Morsel: a bite-sized data insight dished out by our Data team every week. 🤤 ✨ From uncovering new learnings about our product to revealing our engineers’ preference for Beef Wellington, some of the morsels grow into ideas that change the product—and some just make us smile. These morsels drive us to ask questions, make data more visible, and ultimately offer a way to tell the story of the person behind each feature, campaign, or sales win. ❤️🔥 Read more about this flavorful company tradition with the link in comments 🧑🍳

New office, new beginnings, same neon flame 🔥 We’re excited to share that earlier this week we bid farewell to our prior London HQ at 145 City Road, and relocated to a new space just south of Old Street Roundabout! Our amazing team worked tirelessly to prep the space for its grand opening, and we couldn’t be more thankful for their hard work. ❤️🔥 Get ready for lots of great things to come!

We’re back with another Behind the Flame 🔥 this time with Product Engineer Rory Bain. After joining 2 years ago, Rory not only helped launch On-call - he also kept the London office well-fed with homemade bread 🍞 One of the first to “rise” to a challenge, Rory embodies our value of “Find a way” every day. Clearly, we knead him around here! (Wink, wink) Head over to the comments to read Rory’s full interview ⬇️ #behindtheflame #lifeatincident #incidentios

Terraform users: ever feel like your IaC flow works against—and not with—your dashboard UX? We hear you! 😅 Tomorrow, tune in to hear from Product Engineer Rory M. on how configuring incident.io via Terraform makes incident response smoother with smart safeguards and intuitive controls. ✨

On paper, AI is your “perfect” employee: a fast worker, always on time, and no lunch breaks needed. 💪 But as AI becomes more common in incident management, we’re seeing new risks involving over-automation that replaces human actions. We’ll explore these themes in the final virtual event of our three-part Redefining incident management series: The power and pitfalls of AI. Join us as we hear from speakers like VP of Engineering Norberto Lopes and Product Engineers Milly Leadley and Rob Liddle on how too much control can make AI more harmful than helpful. 🤖 Like it or not, we can all agree: it’s the one team member we might need a deeper background check on. Register now: link in comments 👀

Incident channels can be noisy, but multiple streams are here to help you manage complexity and stay afloat 🏊✨ You can now split separate streams of work off a single incident, giving each its own Slack channel, Zoom/Google Meet call, and distinct leads and participants. Reduce bottlenecks, improve communication, and create incident response that flows effortlessly 🌊 Read more about multiple streams with the link in comments 👀 ⬇️