iQor

📢 Check out Ep. 97CX, the latest episode of the Digitally Irresistible podcast! 🎙️ Delve into iQor India's impactful journey in the BPO industry with Maneet Sehgal and Manish Parikh. 🌟 Seasoned leaders in operations, technology, and financial services, Maneet and Manish illuminate iQor India's strategic advancements and pivotal role in delivering exceptional CX solutions globally for both iQor’s clients and internal team members alike. Tune in to hear Maneet and Manish share: • The historical evolution of the BPO industry in India and iQor's key role in its growth. 🌍 • iQor India's extensive service offerings, spanning customer care, digital solutions like chat services, and robust back office support. 💼 • iQor's strategic plans for future growth in India, such as workforce expansion in Noida. 🏢 • Key success factors for iQor India, including a skilled talent pool, cost competitiveness, and supportive governmental policies. 🌟 Explore Ep. 97CX of Digitally Irresistible to uncover iQor India’s essential role in delivering remarkable CX solutions across global industries. https://go.iqor.com/EP97L #iQor #DigitallyIrresistiblePodcast #iQorCX #BPOEvolution #GlobalCXLeadership #DigitalTransformation #SmileWithiQor #India

🔍 Looking for a game-changing recruitment strategy? iQor’s AI-driven approach is about hiring fast and hiring right! 🕒 ✅ Discover how iQor’s Symphony [AI]™️ ecosystem accelerates hiring and retention, helping our clients achieve operational excellence and elevate customer experience. From automated prescreening to AI-driven performance insights, see how we hire the right people in record time, boosting retention by leveraging machine learning and advanced analytics. 🤖 Learn more about our innovative strategies and the impressive results we’ve achieved in our case study. ⬇️ https://lnkd.in/euiFKCMf #iQor #CX #AI #Recruitment #EmployeeRetention #OperationalExcellence #CustomerExperience #SmileWithiQor

Are you ready to elevate your customer experience? 🌟💡 At iQor, we are dedicated to providing exceptional experiences through digital innovation. With 40+ contact centers in 10 countries, our team uses advanced solutions like robotic process automation, AI-powered data analytics, and our Symphony [AI]™ ecosystem to create smiles for employees and customers alike. 😊 Learn more about how we revolutionize customer experiences below! ⬇️ http://www.iqor.com/ #iQor #CustomerService #CX #CustomerExperience #DigitalTransformation #SymphonyAI #SmileWithiQor

Unlock superior #CX automation with our Digital and Professional Services! 🔑 At #iQor, we leverage technology, optimize processes, and develop highly engaged agents to create smile-worthy customer experiences—digital + human—that fuel business growth. Explore the power of our comprehensive suite of #digital and professional services designed to boost customer satisfaction, reduce costs, and drive operational #efficiency. As a trusted partner to clients across industries, drawing on our decades of accumulated process knowledge, we become experts in your business and proactively design personalized solutions that achieve your #success metrics. Tap below to learn more. ⬇️ https://lnkd.in/eZ6BSef4

🎙️ ️ In this excerpt from episode 96 of the Digitally Irresistible podcast, our guest, Joe Buggy, discusses the importance of labeling and annotating unstructured data to make it more usable for AI algorithms, search results, and product sheets. By structuring this data, businesses can make their content more relevant and contextual to the goal of its use. Key takeaways: ✅ Unstructured data, such as searchable text, images, product data sheets, audio, and videos, needs to be labeled and annotated to be effectively used by AI systems and processes. ✅ Capturing and structuring this data is crucial for making it more usable and relevant to the end goal. ✅ By annotating and labeling unstructured content, businesses can optimize their data for AI algorithms, search results, and product sheets, ultimately improving the user experience and driving better business results. Check out the full episode to learn more about how structuring your unstructured data can help you harness the power of AI and drive success in your business. https://go.iqor.com/EP96L #iQor #DigitallyIrresistible #AI #UnstructuredData #DataAnnotation #SmileWithiQor

Happy #LookbackThursday! 🤩 In Ep. 83CX, our Chief Digital Officer Prabhjot (PJ) Singh shares how we are blazing trails for customer service in the BPO industry with Symphony [AI]™, our generative AI ecosystem integrating technology, automation, and human expertise to optimize the employee lifecycle. The result? Employees who set the bar high for exceptional customer service and keep customers smiling. Tune in to learn how PJ and his team of tech experts train Symphony [AI]’s large language models (LLMs) to optimize recruiting, training, and coaching with intelligent insights. Tap the link below for the full story. ⬇️ https://lnkd.in/eYGXrf7d #SymphonyAI #GenerativeAI #EmployeeExperience #BPOIndustry

🔍 iQor’s latest comprehensive guide, "Streamline Travel and Hospitality Customer Journeys With First-Class Back Office Outsourcing," is packed with actionable strategies to boost customer satisfaction in the travel sector. 🌟 Key Insights: 1. Importance of hyper-personalization in traveler engagement. 2. AI and automation to streamline back office processes. 3. Proactive digital and human strategies built for travel CX. Discover how your brand can leverage these insights to differentiate and succeed in a competitive market. https://lnkd.in/e628Bawh #TravelCX #Hospitality #BackOfficeSupport #CustomerExperience #iQor #SmileWithiQor

Our #DataAnnotation & Labeling Services make navigating the ever-evolving world of #AI easier. 🤖 We ensure quality and efficiency when transforming raw data into precisely structured datasets through #streamlined processes, operational excellence, and advanced platforms, ensuring accuracy and consistency in every project. Whether you’re in #retail, fintech, streaming, healthcare, automotive, or any other industry, our custom services are designed to meet your unique needs. Tap below to learn why you should partner with iQor for our Data Annotation & Labeling Services! 👇 https://lnkd.in/eERX46m7

Our case study is a success story in customer care! ❤️ 🌟 The Opportunity: A leading health care and benefits administration provider faced rapid growth and heightened seasonal demands during open enrollment, and they sought to scale their customer service operations threefold. 🔍 The Solution: We swiftly ramped up from a steady state to supporting 1,000 agents during peak periods. Our collaboration enabled us to implement tailored recruiting and training strategies. 📈 The Results: The outcomes speak volumes: • Exceeded customer satisfaction goals by 3%. • Achieved a remarkable 95% agent attendance rate. • Maintained a low attrition rate of 2%. Our partnership optimized customer service and fostered a resilient work environment that mirrors in-office standards securely from home. Explore our case study for deeper insights into transforming customer care strategies with innovation and partnership! https://lnkd.in/dBvDGYQm #iQor #CustomerCare #BenefitsAdministration #OpenEnrollment #CaseStudy #CXSuccess #WorkFromHome #SmileWithiQor

 🎙️ In this excerpt from episode 96 of the Digitally Irresistible podcast, our guest, Joe Buggy, shares valuable insights on the importance of content management in today's digital landscape. Here are 3 key takeaways: ✅ Content management is all about portraying your brand and how you are found in digital media. It encompasses everything about your product and how consumers or businesses find, see, and understand what you have to offer. ✅ Content comes in different formats, including images, text, audio, and video. It's crucial to organize your content in a way that is appropriate for your target audience and aligns with your ultimate goals. ✅ Effective content management is essential for businesses looking to establish a strong digital presence and connect with their target audience. 🎧 Tune in to the full episode to learn more about the power of content management and how it can help your business thrive in the digital age. ⬇️ https://go.iqor.com/EP96L #iQor #DigitallyIrresistible #ContentManagement #DigitalPresence #SmileWithiQor