🔥 This summer is hot, hot, hot — and so is our awards streak! We're always thrilled to earn recognitions from G2 because they're based on real customer feedback. In this season's program, we've been named a Leader across multiple G2 Grid reports: Bot Platforms, Conversational Marketing, and Live Chat. 🏆 We're also excited to earn best-in-class rankings for Easiest Setup, Easiest Admin, and Easiest to Use! 📣 Read more in our press release: https://lnkd.in/ek4Ztpxg #aiforbusiness #roiofai #customerconversations
LivePerson
Software Development
New York, NY 244,558 followers
Empower your people, accelerate your shift to digital, and embrace an automation-first customer experience.
About us
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
- Website
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https://bit.ly/3PFqOD1
External link for LivePerson
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- New York, NY
- Type
- Public Company
- Founded
- 1995
- Specialties
- Messaging, Automation, Bots & AI, Artificial Intelligence, Conversational AI, Customer experience, Customer Engagement, Voice Solutions, Success Services , Customer Care, Commerce, Natural Language Understanding, and Natural Language Processing
Locations
Employees at LivePerson
Updates
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In the newest episode of Generation AI, HubSpot's Christopher Miller, VP of Product Growth and AI, shares his POV on how to make AI a technology that works for everyone — and all kinds of businesses — even if it’s not an easy road. Listen to the full episode wherever you get your podcasts: https://lnkd.in/eURB7-uf
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Today at the Mobile Ecosystem Forum conference in Toronto, LivePerson CMO Ruth Zive delivered the keynote address on "The Future of Connected Customer Conversations". In her talk, Ruth kicked off the event by covering everything from how to differentiate your telecom through CX to reaping the true ROI of AI. To learn more about becoming a conversational telecom, check out our playbook here: https://lnkd.in/einfVwez #messaging #aiforbusiness #roiofai
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Getting started with customer-facing generative AI models doesn’t have to be a big, complicated project. Join a conversation with Open Universities Australia to get an inside look at their generative AI chatbots and how their team uses generative and conversational AI technology to solve lead conversion woes. Register for the July 30th webinar: https://lnkd.in/euZBhGC5 #webinar #generativeai #ai #leadconversion
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Massive leaps in technology usually benefit just a few companies, so how can we ensure that the AI revolution is different? Christopher Miller, VP of Product Growth and AI at HubSpot, joined the Generation AI podcast to share his thoughts on what we need to do to create more equitable access to artificial intelligence. Listen to the full episode on your favorite podcast platform, or catch the video version on YouTube: https://lnkd.in/eURB7-uf #aipodcast #aiforbusiness #democratizingai
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Investing in the right tools for your contact center is a long-term commitment — but the rapid pace of innovation and evolving customer expectations makes it challenging to keep up. The key to success lies in adopting a best-of-breed approach to your contact center as a service solution. Download "A Modern, Best-of-Breed Approach to CCaaS" to guide you through developing a digital-first approach: https://lnkd.in/emRTFPne #DigitalTransformation #CX #CCaaS #ExecutiveInsights #liveperson
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The latest episode of the Generation AI podcast poses some big questions: when it comes to AI for the enterprise, can the spirit of innovation exist alongside the spirit of democracy? And can the latest tech manage to be transformative and profitable — while also being widely accessible to all kinds of organizations? Co-host Ruth Zive speaks with Christopher Miller, VP of Product Growth and AI at HubSpot, about AI as a force for democratization in the world of product development, marketing, and the creative arts. Listen to the full episode wherever you get your podcasts: https://lnkd.in/eURB7-uf #aiforall #aiforbusiness #podcast
New episode: HubSpot's Chris Miller joins the Generation AI Podcast
liveperson.com
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LivePerson's Israel-based team was thrilled to host our Chief Product and Technology Officer Alex Kroman for a visit this week! A long-time essential hub of LivePerson's product and technology org, the team showed off our new digs in Raanana as Alex immersed himself in the office culture. The visit included discussions on LivePerson's ongoing innovation, showcases of impactful work from the team, and engaging Q&A sessions. Of course, no visit to our Israel office is complete without great food and conversation — it's tough to find a better Happy Hour 😎 #liveperson #weareliveperson
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8 out of 10 consumers are more likely to purchase from businesses that connect customer interactions across phone calls and messaging platforms. But it’s not easy. That's why our team put together this ebook to help you: ✅ Propel the change you want to see ✅ Navigate omnichannel customer behavior ✅ Capture valuable customer insights across channels ✅ Shift conversations between voice and digital ✅ Create a unified agent workspace ✅ Embrace voice automation Ready to download? 🔽 https://lnkd.in/emRTFPne #ebook #customerengagement #contactcenter #liveperson
Omnichannel Customer Engagement: Voice to Digital Guide | LivePerson
liveperson.com
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At our recent Spark event, we sent out our roving reporters to find out the highlights from attendees. As you'll hear, our "Meet Your AI agent" hands-on session really *sparked* the creativity of our customers! (We'll try to keep these reviews from going to the head of the session leader, LivePerson Chief Scientist Joe Bradley). 🤖 Learn more about how better conversations start with a better AI chatbot — and get your own demo: https://lnkd.in/g_kbyFa #chatbots #ai #aiassistants #liveperson
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