LivePerson

As customer expectations evolve, it's time to embrace voice automation. But let's be clear: we’re not just talking about asking Alexa if it's going to rain, we're talking about a huge variety of use cases across industries. Whether it’s a retail business using a voice bot for delivery status updates or a support team expanding to 24/7 coverage with voice AI, the opportunities are endless. Read our latest blog to learn more about voice automation that unlocks your contact center’s true potential: https://lnkd.in/eTPFci-S #voiceai #contactcenter #roiofAI

🎼 How do you orchestrate seamless, connected conversations? It starts with an opening note: a signal. This signal is a specific event within a conversation or external event. Then you begin the musical arrangement: a rule. This rule is the business logic evaluated after the signal is triggered. Finally the performance: an action. This action is what happens when the conditions of the rule are met, creating a tangible impact on the customer experience. This all adds up to an orchestration policy framework, the structure and direction needed to create harmonious customer interactions. Learn more in our new guide to orchestrating connected customer conversations: https://lnkd.in/erBpMNJV #conversationorchestration #roiofai #digitalconversations #cx

Talk about a dream team! Ethan Selfridge and John P. Kelly will lead an exciting session at Dallas AI's next event. Learn more below so you can get up to speed on the latest in #generativeAI and its transformational effects on #CX for the enterprise.

In the Season 2 finale of the Generation AI podcast, LivePerson CEO John Sabino goes deep on avoiding "AI traps" and how to generate real ROI instead. Access this can't-miss episode wherever you listen to podcasts: https://lnkd.in/eURB7-uf #aipodcast #aiforcx #roiofai

In every industry, there are everyday leaders... and then there are leaders who really push the boundaries and make meaningful change. Frost's Laura Delaine Miller is one of those change-makers! In this new profile, Laura explains her POV on pioneering better customer experiences in financial services, including how she uses AI and automation to support Frost's incredible agents and achieve outstanding results like 91% CSAT. Check out the full profile here to learn why we're so proud to work with Laura and her colleagues at Frost: https://lnkd.in/gf3Rj9wB

Are your voice and digital channels separate islands? Here's the thing: they don’t have to be! Join experts from Avaya, Forrester, and LivePerson on September 24 at 11:00 AM EDT to learn: ✅ How to connect these channels in the modern CCaaS landscape ✅ Why 80% of consumers demand seamless experiences ✅ Strategies for building your own bridge to better CX Ready to bridge the gap? Register for our webinar now! https://lnkd.in/gEidy8uG #webinar #CustomerExperience #CCaaS #OmnichannelStrategy

🎼 Imagine a seamless customer service symphony. All of your musicians (agents) and their instruments (CX channels and platforms) playing in harmony to give your customers the best experiences possible. Sounds great, but how do you get there? 🤔 Conversation Orchestration is the process of weaving together conversation channels, technology platforms, business systems, data, AI, and humans to do exactly that. But it's no small task to pull off. If you're having trouble hearing the music, check out this explainer to get started: https://lnkd.in/ez-unHRT #conversationorchestration #CX #ROIofAI #customerservice 

Chatbots aren't just for customer service. In fact, there are incredible employee-facing use cases for bots and AI making a difference today. Jaguar Land Rover UK, for example, is using LivePerson to answer thousands of HR-related questions from its 35,000 employees. One thing that's not in question: we love working with such innovative brands. Check out Conversational AI News for the full story: https://lnkd.in/eZ5rqTD7 #AIcasestudy #chatbots #ROIofAI #HR

On the season finale of the Generation AI podcast, LivePerson CEO John Sabino joins as a special guest to explain how to avoid "AI traps" and actually use the tech to generate ROI. This is an episode you won't want to miss! Listen in full wherever you get your podcasts, or watch the episode on our YouTube channel: https://lnkd.in/eURB7-uf #aipodcast #roiofai #cx #generationai

We're proud to partner with Tech Mahindra to deliver impactful customer service solutions. Together, we're transforming CX in the financial services and HLS (Healthcare and Life Sciences) industries. Read more below and in our press release: https://lnkd.in/eTmH6ScR #HLS #financialservices #CX #roiofai