Loop

“Returns fraud and policy abuse have become difficult behaviors for retailers to prevent, turning into a major drag on many brands’ margins and contributing to major financial losses,” - Hannah Bravo, CEO @ Loop During a recent interview with PYMNTS, Hannah dives deep into the growing issue of fraud and returns abuse. She shares how merchants can: 🛡️ Safeguard against fraud while still delivering a seamless customer experience. 💡 Transform the returns fraud challenge into a unique opportunity for brands and solution providers to innovate with comprehensive strategies. 🔍 Stay ahead of the game as returns fraud adapts with new technological shifts. Get full story below, plus a sneak peek of at Loop's latest tech advancements to combat returns fraud👇 https://bit.ly/4dW7GN8

Return fees are becoming the new norm for brands... and it's paying off 🤫 With rising operational costs, free returns are becoming a thing of the past. Over 60% of Loop merchants now charge return fees—a 47% increase since 2020! Wondering how to implement return fees without losing customer loyalty? Join our webinar, 'The Fee-nomenon: How Top Brands Use Fees to Drive Growth' on August 29th at 1 PM EST. We’ll dive into strategies for implementing return fees effectively and share tips to boost your profits. Register now through the link below 👇 https://bit.ly/3MadlTQ

Peak season is fast approaching, and so is the surge in returns 📈 If returns are cutting into your profits, it’s time to reevaluate your customer loyalty strategy before the year-end sales rush. Join Vaishali Ravi, Sr. Product Marketing Manager @ Loop and special guest, Rad Mitic, Head of Brand Advocacy @ Yotpo, on August 29th at 11 AM AEST to discover: 🔍 Insights into current consumer behaviors and expectations 💡 What consumers expect out of your returns 🎯 How you can drive customer loyalty and retention throughout the post-purchase experience Don’t fall victim to losing 25% of shoppers every year – save your seat today and learn how to transform returns into your secret weapon this peak season👇 https://bit.ly/3WVpkej

Peak season is fast approaching, and so is the surge in returns 📈 If returns are cutting into your profits, it’s time to reevaluate your customer loyalty strategy before the year-end sales rush. Join Vaishali Ravi, Sr. Product Marketing Manager @ Loop and special guest, Rad Mitic, Head of Brand Advocacy @ Yotpo, on August 29th at 11 AM AEST to discover: 🔍 Insights into current consumer behaviors and expectations 💡 What consumers expect out of your returns 🎯 How you can drive customer loyalty and retention throughout the post-purchase experience Don’t fall victim to losing 25% of shoppers every year – save your seat today and learn how to transform returns into your secret weapon this peak season👇 https://bit.ly/3WVpkej

The secret is out - we're thrilled to announce our partnership with SEKO Logistics 🤩 Together, we're helping merchants keep cross-border logistics costs low, while delighting their customers with best-in-class returns management software. Learn more below 👇 https://bwnews.pr/3ACivFV

Did you know it costs four to five times more to acquire a new customer than to retain an existing one? 👀 “Being able to leverage what you know about existing customers is key to sustained ecommerce growth and profitability.” - Tom Ross, UX Lead at Convert Digital, our Australian digital agency partner 🇦🇺 In our latest blog, Tom shares Convert’s expert strategies on how ecommerce businesses can strengthen brand loyalty and maximize customer lifetime value. Don't miss out—dive into the strategies below! ⬇️ https://bit.ly/3ywLn1q

As 70% of shoppers express willingness to pay for a premium, hassle-free return experience, brands are transforming fees into a powerful tool for enhancing customer satisfaction and boosting revenue 👀 Join us for a fees-focused conversation on August 29th @ 1PM ET where we’ll cover: 🔢 What the numbers are saying about return fees 📈 Why return fees are becoming a go-to strategy for growth 🤑 How you can elevate your brand’s operations during the busiest time of the year ⭐ And more! Don’t miss out—sign up to optimize your return process and amplify your results 👇 https://bit.ly/3MadlTQ

✅ Are you going to be in Ottawa on August 22nd? ✅ Are you part of the ecommerce community? If you said yes to both of the questions above, then you're invited! 🤩 We're delighted to be sponsoring the next Partner Meetup in Ottawa at Mulligans alongside eHouse Studio. RSVP to save your spot below 👇 https://bit.ly/4fLLE1r

Webinar Alert 📣 Join us on Thursday, August 22 alongside Celigo and Nova Module to discover 5 ways to elevate your returns process 🚀 We'll be debunking myths, sharing best practices, and giving practical tips to get started. Register below 👇 https://bit.ly/4dvyCDw

When customers returned products, “50% to 60% of them requested refunds and never returned again,” ... “So we needed to keep them coming back. We needed something in place that could do that.”- Phil Lavelle, COO at Progress Jiu Jitsu 🇬🇧 Before partnering with Loop a year ago, Progress Jiu Jitsu’s returns process was entirely manual and inconsistent—they knew it was time for a change. And what a transformation it’s been! 😎 With features like Shop Now, Instant Exchange, and our analytics tool, Insights, they’ve achieved new heights. Since teaming up with Loop, they’ve seen: 👉 10% drop in return rate (17% to 7%) 👉 30% boost in exchange rate 👉 £2,600 in retained revenue per month Want the full story? Click the link below👇 https://bit.ly/46DR3Dq