Employee retention is at a 9 year low, with 1 in 2 US employees open to leaving their job. Managers are crucial in turning this tide. Failing to act on employee engagement now could lead to costly replacements down the road—up to 200% of a leader’s salary. Discover the key steps managers can take to re-engage employees and prevent turnover in this Gallup article: https://lnkd.in/en7KTZeg #EmployeeEngagement #Leadership #RetentionStrategies #HR #TalentManagement #EmployeeSatisfaction
Macorva
Software-Entwicklung
Houston, TX 5,983 followers
Put your data to work with Macorva's AI-powered experience solutions.
Über uns
Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Our solutions bring together frictionless feedback, advanced analytics, and artificial intelligence to transform insights into targeted resources and response plans that help organizations make the most of their experience data. Instead of getting bogged down in data, use Radiant AI® to free up your time and focus more on actions that create impactful change. From connecting every employee and manager with proven next steps to closing the feedback loop and improving outcomes, Radiant AI is your personal coach in driving better employee and customer experiences. Our Solutions: Macorva EX is an advanced employee experience platform designed to help businesses extract maximum value from their data. Our Radiant AI technology generates personalized engagement reports for every manager, providing and actionable insights and offers an intuitive, scalable 360 feedback system for all employees. With features like SMS survey notifications and the ability to identify standout employees, Macorva EX empowers you to better manage your team and mitigate flight risks. Macorva CX is the ultimate tool for elevating your customer experience. With advanced AI that adapts to your specific needs and provides custom dashboards and communication scripts, you'll be able to spot trends, identify outliers, and determine next steps with ease. Get higher response rates with mobile-first surveys and boost your online reputation effortlessly with AI-generated social reviews. Macorva MX is designed to streamline the management process and boost team performance. Our platform listens and learns from your data to generate unbiased performance reviews, individualized development plans, and goals that align with company objectives. These AI-generated features save managers over 100 hours per year enabling them to make informed decisions with all employee data.
- Website
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https://www.macorva.com/
External link for Macorva
- Industrie
- Software-Entwicklung
- Größe des Unternehmens
- 11-50 Mitarbeiter
- Hauptsitz
- Houston, TX
- Typ
- In Privatbesitz
- Gegründet
- 2018
- Spezialitäten
- Employee Engagement, Employee Retention, Company Culture, 360 Feedback, Leadership, Transparency, Employee Satisfaction, Management, Work Culture, Employee Reviews, Employee Feedback, Performance Review, Customer feedback, CSAT, NPS, Net Promoter Score, and Customer experience
Standorte
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Primäre
Houston, TX 77002, US
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Palo Alto, CA 94306, US
Employees at Macorva
Aktualisierungen
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Your L&D strategy is outdated. The future of work is here, and our 2025 Learning & Development Trends eBook will help you keep up. Here's a preview of what's inside: - How to engage a multi-generational workforce - Adapting to hybrid and remote learning models - Benefits of AI-assisted learning and feedback - and more Download now and unlock the secrets to building a workforce that thrives. Get your copy here: https://lnkd.in/gm9P-aKm #LearningAndDevelopment #FutureOfWork #EmployeeEngagement #Upskilling
Download your free guide: L&D Trends to Know for 2025
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Traditional Quality Assurance methods just aren’t enough in today’s rapidly changing contact centers. AI tackles these challenges by providing real-time insights and objective assessments, helping contact centers improve both agent performance and customer satisfaction. Tools like Macorva's Call Scorecards offer automated reporting and pinpoint areas for improvement, making it easier to address gaps in service and maintain consistent quality. Explore the full potential of using AI in your contact center in our latest blog. Read it here: https://lnkd.in/gzMgFVgj #RadiantAI #CustomerExperience #QualityAssurance #ContactCenter
AI Secrets to Achieving Perfect Contact Center Quality Assurance
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Rising customer acquisition costs and a lackluster customer lifetime value are challenges many businesses face. The key to sustainable growth? Effective CX measurement. Our guide to CX metrics and strategies breaks down a practical approach to: -Mastering the use of #NPS, #CSAT, and #CES surveys -Identifying the metrics that truly matter to your business -Analyzing data strategically to boost long-term customer value Read it now: https://lnkd.in/gDRNDBqD #CustomerExperience #CXMetrics #CustomerFeedback #MacorvaCX
How to Measure Customer Experience: Key Metrics and Techniques
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Just like Olympic athletes use feedback to reach peak performance, your employees need it to grow and thrive. But collecting & analyzing feedback is only half the battle. Action is key! To have a winning team, you need to: -Seek 360-degree feedback -Prioritize actionable insights -Embrace feedback with a growth mindset -Implement feedback and track progress Learn how to build a feedback culture that inspires continuous improvement and drives success. Read more in this Harvard Business Review article: https://lnkd.in/dFPNNHjD #EmployeeFeedback #FeedbackCulture #ActionableInsights #GrowthMindset #RadiantAI
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Imagine having a personal coach for every customer interaction. With Macorva CX Call Insights, that’s exactly what you get. Our AI-powered tool analyzes every customer call in real time, offering actionable insights and personalized coaching to elevate your service quality. It's like having a quality assurance expert on every call, ensuring no detail is missed and every opportunity to improve is captured. Experience the power of AI call scorecards. Learn more in the feature overview now: https://lnkd.in/gTameKYY #CustomerExperience #RadiantAI #CallCenter #ServiceQuality
Macorva CX Call Insights Overview | Enahnce Customer Service with AI
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We are proud to introduce Macorva CX Call Insights, our innovative AI-powered call scorecard system. As 80% of businesses recognize the need for better customer service, our new feature offers real-time feedback and targeted coaching opportunities that enhance service quality and empower agents. With 100% quality assurance coverage and comprehensive analysis of every call, you can drive meaningful improvements in your customer interactions. Learn more about the benefits of #MacorvaCX Call Insights in our latest PR announcement: https://lnkd.in/gntDQJkf #CustomerServiceExcellence #CustomerExperience #PerformanceManagement #RadiantAI
Macorva Launches AI-powered Call Scorecard System to Improve Customer Service Quality and Agent Performance
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Is your employee engagement software holding you back? Traditional tools may not be equipped to address the unique challenges of today's workforce. Discover how modern employee engagement solutions can revolutionize your approach with: -Anonymous feedback collection for honest insights -Seamless data integration for enhanced workflows and productivity -Centralized dashboards for actionable data -Real-time feedback loops for continuous improvement Read our latest blog post to uncover the eight ways your current software could be failing you and learn how to create a truly engaged workforce. https://lnkd.in/gTGVGVqa #EmployeeEngagement #FutureOfWork #HRtech
8 Ways Typical Employee Engagement Software is Failing You
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Employee experience is the backbone of a thriving workforce. It's not just about perks and benefits, it's about creating a workplace where employees feel valued, empowered, and connected to your company's mission. Discover how a positive EX can fuel your organization's success. Read our complete guide to learn more, complete with case studies and real-world examples: https://lnkd.in/gej7EwmN #EmployeeExperience #AIinHR #TalentManagement #TheFutureOfWork
Understanding Employee Experience: The Ultimate Guide for Businesses
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Fragmented customer experience = lost business. A unified operating model is the key to harnessing the power of customer data and optimizing the customer journey, as this CMSWire article highlights: https://lnkd.in/gTnzcNum Is your business equipped to deliver a seamless, personalized customer experience where EX and CX intersect? Learn how Macorva can help - get in touch to set up your free demo: https://lnkd.in/gwXRD7Tp #EX #CX #CustomerJourney #CustomerExperience #BusinessGrowth Myles Suer
Mastering a Holistic Business Approach for Seamless Operations
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