Pegah Valeh, Head of Global CX at Meta Reality Labs, discusses the importance of a 360-degree customer experience. If you're interested in learning more about how Meta Reality Labs operationalized CX, check out our blog: https://bit.ly/3XmNQ8s #CustomerExperience
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Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
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- Customer Experience Management, Technology, Business Intelligence (Data/Text Analytics), Enterprise Feedback Management, Social Media, Text Analytics, Employee Experience, Social Listening, SaaS, Customer Feedback, Employee Experience, and Contact Center
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Congratulations to Lando Norris and McLaren Racing on winning the Formula 1 Dutch GP this past weekend. Medallia is proud to be the official feedback partner of McLaren Racing. Check out how McLaren drives improvements across the organization through Medallia: https://bit.ly/4726lCg
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Would you consider yourself especially loyal to brands? Have you ever considered which generation is the most likely to be a forever customer? 🛍 Medallia Market Research recently published a study with the answer. Cast your vote and then go check if your instinct was correct at the link in the comments. 👀
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Medallia is thrilled to be an NRC Health partner! With Medallia’s leading experience technology and NRC Health’s extensive expertise and AI-driven approach, we’ll offer robust, data-driven solutions that meet the evolving needs of healthcare organizations.
At NRC Health, innovation isn't just a buzzword — it's the driving force behind our pursuit of a more human-centered healthcare system. Today, we're proud to announce our acquisition of Nobl and a partnership with Medallia. These technologies, combined with our AI-driven approach, empower healthcare systems to make data-driven decisions that prioritize what matters most: people. Learn more about Nobl and Medallia at https://bit.ly/4fU5Fmj Plus, listen to our newest Becker’s Healthcare podcast with NRC's Jon Tanner and Katie Haifley, CPXP from Nobl at https://bit.ly/46YWWey #HumanUnderstanding #HealthcareInnovation
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🤔 Are your customers suffering from FORO? ✨ Can AI bring the “wow” factor to customer service? 🎁 What do brands need to do now to get ready for the holiday season? ❓ These are some of the questions we’ve got answers to with the latest edition of our #CX and #EX industry must-read newsletter, All Things Experience. 📨 This week we’ve got insights from Shepard (Shep) Hyken, Medallia’s Geoffrey Ryskamp, Pegah Valeh and Stephen Lopez of Meta, Dom Nicastro of CMSWire, and Medallia partners KPMG US, Ipsos, Giift, Zipline, and 3CLogic And so much more.
All Things Experience: Edition 34
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What can we learn from last month's CrowdStrike outage? Keith Kmett, CCXP, Principal CX Advisor at Medallia, explains how to use customer feedback programs to navigate crises. Learn more about Kmett's strategy here: https://bit.ly/4dM5Iim
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Taylor Swift's Eras Tour will be coming to a close later this year after two full years on the road. Swift will likely be relieved to take some well-earned time off once her tour wraps. However, if you're in the hospitality business, you might be asking yourself how to turn those traveling Swifties into repeat customers well beyond the Eras Tour. We have a few tips on how to turn a "Blank Space" into a room filled with loyal Swifties.
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"Medallia has made it easy to scale our voice of the customer program," says Bill Mauro, Director of Customer Research at Banner Health. Watch now to learn how Medallia and Banner Health worked to enhance their feedback program to improve patient care. #CustomerExperience
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Registration is LIVE for Medallia Experience 2025! Register now for the opportunity to immerse yourself in a world of exceptional brands, groundbreaking innovation, and influential peers. Be the exception. See you at #MedalliaExperience — March 24–26, 2025 at the Wynn Las Vegas 📍 Register now at https://bit.ly/4dsmSSs
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Surveys are great, but they're just one piece of a 360 degree view of customer experience. Pegah Valeh explains why Meta Reality Labs uses a few different types of feedback. Learn about what other feedback Meta Reality Labs collects: https://bit.ly/3YLIXqw