Message Broadcast

Effectively communicating with diverse consumer groups during energy emergencies is crucial. Leveraging personalized communication technologies can enhance emergency response, ensuring safety and fostering trust. Read the full blog post to learn more about enhancing your energy crisis communication strategy. https://lnkd.in/g8yaDQ6c

Timely and effective communication during power outages is essential for both utilities and their customers. Despite technological advances, many utilities still face challenges in managing their internal communications effectively, leaving significant portions of their customer base without critical information during emergencies. 🔗 Read our latest blog post to learn more about building a successful outage communication strategy! https://lnkd.in/gUB\_rFV9

Chartwell’s 2024 Outage Communications Industry Survey, drawing insights from 44 utilities serving over 99 million customers across North America, reveals a major shift in how these essential service providers are tackling one of their most challenging tasks: keeping the lights on and their customers in the loop. Read the full blog post here: https://lnkd.in/excy-uWW

🤖 The Evolution of Chatbots and Their Role in Operational Workflows 🤖 Chatbots are revolutionizing traditional customer service models by transforming both customer interactions and backend operations. No longer just virtual assistants answering basic queries, modern chatbots are integral to business process automation, providing 24/7 support, handling billing inquiries, directing complex queries, and offering personalized engagement based on customer data. By streamlining workflows and enhancing operational efficiency, chatbots free human resources for more complex tasks, ultimately improving customer satisfaction and trust. Discover how chatbots are setting new standards in operational excellence and what this means for the future of business workflows. Read our latest blog post to explore the transformative impact of chatbots on customer engagement and operational efficiency! https://lnkd.in/gQxRZvJt

Discover how chatbots can transform your utility company by enhancing customer service and streamlining operations. Our eBook, "Practical Chatbot Applications," provides a deep dive into real-world applications that are changing the game. From providing seamless customer support to empowering your agents, learn how these digital assistants can increase efficiency across the board.

Wildfire season is here, is your utility company prepared? Wildfires present significant risks to power grids, substations, and other critical utility infrastructure. The high temperatures and unpredictable nature of these fires can damage or destroy power lines, transformers, and generation facilities. This vulnerability often results in widespread power outages and service disruptions, potentially leaving customers without essential services during emergencies. Learn how to empower customers with emergency communication in our latest blog post: https://lnkd.in/g2DYA37r

Discover the benefits of messaging playbooks for utility companies, straight from Pooja, our Director of Account Management at Message Broadcast. Playbooks are important for utility companies because they: ▶️ Ensure accurate and timely information sharing during emergencies, preventing misunderstandings and rumors. ▶️ Help maintain a unified approach, building trust by showing a cohesive organizational effort. ▶️ Allow for rapid response with pre-approved messages, reducing delays and ensuring timely updates. ▶️ Keep communications within legal boundaries, demonstrating a commitment to transparency and responsibility. And so much more! Learn more about messaging playbooks in our webinar: https://bit.ly/42yLLae

Discover the benefits of a messaging playbook with our slide deck and see how it can revolutionize your emergency response and crisis communication strategy. Learn how predefined templates ensure fast, accurate, and compliant messaging, while building trust and loyalty among customers during emergencies. If you want to dive deeper into how to design an effective messaging playbook, watch the full webinar – https://bit.ly/42yLLae

For utilities, incorporating AI-powered virtual assistants isn’t just about improving operations—it’s about creating a more efficient, resource-conscious approach to customer service. Watch the rest of our webinar here: https://lnkd.in/ggYJbidv

Curious about how utilities are transforming outage communications? Discover key insights from Chartwell’s 2024 Industry Survey, where 44 utilities serving 99 million customers reveal the latest trends. From AI-driven ETR predictions to enhanced mobile apps, the power industry is revolutionizing customer engagement. Don't miss out on the future of utility communications—read the full blog post to learn how these innovations are reshaping the way utilities keep their customers informed. https://lnkd.in/excy-uWW