Nextiva

Happy NexTV Friday! In this month’s episode: 🏆 Channel Team Wins Big 📚 LinkedIn Learning Now FREE 🏎️ Message from McLaren Barcelona 🗣️ Nexties Play One-Word Answers

Nextiva is excited to announce the appointment of Laura Dashney as our new Head of Channel Success. With over 20 years of experience in the technology industry, Laura brings a wealth of knowledge and expertise to our team. Laura held key roles at Lumen (formerly Qwest Communications), and she co-founded LanYap Networks in 2006, where she achieved Platinum status with Intelisys. Most recently, Laura served as a Partner and Managing Director at UPSTACK. Laura's diverse background spans all aspects of the industry and the channel, making her a valuable addition to the Nextiva channel team as we continue to accelerate our growth and development. Her extensive experience with leading technology companies and her entrepreneurial background make her an excellent fit for this role. Laura’s commitment to the industry and community, exemplified by her work with Tech4Change, where she is a co-founder, aligns perfectly with Nextiva’s values. We are thrilled to welcome Laura to Nextiva and look forward to the positive impact she will bring to our team. Get ready to reimagine the Nextiva difference! 

📣 AVANT’s 2024 Special Forces Summit is less than a week away, and Nextiva can’t wait to show up in full force as a Presenting sponsor! We’re looking forward to two action-packed days of training and connecting with Trusted Advisors. Be on the lookout for our team at the event because if you find the right person with the XBert jar, you could win a prize!  

⭐ 📈 Introducing Nextiva's FY24 Top Growth TSD of the Year: Sandler Partners! ⭐ 📈 This superstar team embodies hustle, grit, and determination, and it showed in their FY24 numbers. Thank you to the entire Sandler team for their hard work and dedication to making our partnership successful. Congratulations on achieving Top Growth TSD of the year, and thank you for all you do for the Nextiva partnership!

For the second year in a row, our amazing Nextiva Mexico team has stepped up to donate school supplies, shoes, and books for girls in need through our #Back2School initiative! 📚👟 This year, we are proud to support Casa Kamami A.C., a shelter in Guadalajara dedicated to helping girls who have experienced violence. 💙 A heartfelt thank you to all our Nexties who contributed! 🙌 Your generosity empowers these young girls to continue their education and pursue a brighter future. #NextivaCares #Back2School #CommunitySupport #MakingADifference #TeamNextiva

Frost & Sullivan's #CustomerContact West event is coming to Tucson, AZ this October 20 - 23, and Nextiva is thrilled to be a sponsor. We encourage you to join us as we network and collaborate on how to prepare for the future of #customercare. 🌟 Elevate your approach to understanding the voice of the customer by leveraging a range of tools and methodologies. From Customer Health Score and Churn Rate to Customer Effort Score and NPS, there are numerous ways to gauge customer satisfaction. For more information, click here: https://frost.ly/agp #FrostCC

🏆 🥁 Drumroll, please! 🏆🥁 We’re excited to announce the winner of the FY24 Nextiva Experience Award: Intelisys! This award is incredibly special because the Nextiva Channel Team voted for Intelisys based on their exceptional collaboration, engagement, and communication. When it comes to providing the best overall experience, Team Intelisys delivers every single time!  Thank you, Intelisys, for your amazing partnership with Team Nextiva! 

🚨 Attention Web Dev Leaders 🚨 We're hiring a new Nextie leader: a US-based Website Development Director. 👉 See the post below for details or APPLY NOW! https://lnkd.in/e2EEUZ67  #Nextiva #WebDevelopment #WebMarketing #Marketing #WordPress #Hiring  

Is your team overwhelmed by customer inquiries? At Nextiva, we know that without a dedicated contact center, your internal staff is left to juggle tasks that could be easily managed with AI. This not only strains your team but also limits their ability to focus on what truly matters—driving revenue and enhancing customer success. With Nextiva's Contact Center, companies like Humach are freeing up their staff to focus on building stronger customer relationships. Our solution streamlines customer interactions, allowing your team to work smarter, not harder. Equip your team with the right tools and watch your business thrive. 🚀

Namir Yedid dropped some knowledge on the podcast about the top tips for CX success in the contact center. Here’s his advice: 👉 Don’t keep customers waiting 👉 Let them transition to chat, text, or email if they prefer 👉 Meet customers where they are 👉 HIRE MORE PEOPLE Follow the Customer Journey Podcast for more! Link in the comments.