At Observe.AI, we're revolutionizing the way businesses understand and interact with their customers starting with their very own call center agents. Affordable Care did just that using the power of AI to enhance call center performance, drive efficiency, and deliver unparalleled customer satisfaction. 🔍 Discover how our advanced AI solutions can: ✅ Automate quality assurance ✅ Provide actionable insights ✅ Improve agent performance Interested in learning more? Listen to the rest of the conversation here: https://lnkd.in/gAjSxYs6
Observe.AI
Software Development
Redwood City, California 56,374 followers
The Conversation Intelligence Platform for Contact Centers
About us
Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. For more information, please visit www.observe.ai.
- Website
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https://observe.ai
External link for Observe.AI
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Redwood City, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Machine Learning, Artificial Intelligence, Conversation Intelligence, Contact Center Quality Assurance, Call Center Quality Assurance, Speech Analytics, and Agent Performance & Coaching
Locations
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Primary
275 Shoreline Dr
Redwood City, California 94065, US
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San Francisco, California 94105, US
Employees at Observe.AI
Updates
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👏 Exciting times! Thrilled to see AIM Research's insights on the importance of advancing conversational AI. At Observe.AI, we're committed to pushing the boundaries of what's possible in AI-driven customer interactions. Check out this great post! 👇
Here is a list of fastest growing gen AI startups to watch in the U.S. 2024: ▶ Anthropic: Dario Amodei ▶ Perplexity : Aravind Srinivas ▶ Hugging Face : Clem Delangue ▶ AssemblyAI: Dylan Fox ▶ Abridge: Shivdev Rao ▶ Harvey: Gabe Pereyra ▶ Observe.AI : Swapnil Jain ▶ Read AI : David Shim ▶ Prosimo.io : Ramesh Prabagaran ▶ Atomic AI : Raphael Townshend ▶ Hebbia : George Sivulka ▶ EvolutionaryScale : Alex Rives ▶ AKASA : Malinka Walaliyadde ▶ Suno : Mikey Shulman Read more: https://lnkd.in/gffdX7eg #AIStartups #USStartups #GenAI
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🔍 Over the past few years, Contact Center teams have made significant strides in QA automation with rules-based approaches. Gartner reports that over 59% of customer service leaders prioritize improving or automating inefficient processes like manual QA, mainly through rules-based automation. While many vendors claim to leverage generative AI for QA, how many truly deliver on their promises? If a Gen AI solution doesn’t achieve 100% QA coverage with high accuracy, it’s likely just hype. At Observe.AI, we go beyond the buzzwords. Our solution combines precision controls, predefined intents, and advanced generative AI to ensure comprehensive QA coverage with exceptional accuracy. Ready to see the real power of Gen AI in QA? Read our latest blog here: https://ow.ly/gxWI50SBMR8
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By partnering with Observe.AI, Affordable Care has leveraged advanced analytics to enhance agent performance and elevate customer satisfaction, resulting in a 7% increase in appointments scheduled and an 8% increase in customer satisfaction. 📈 Interested in learning more? Listen to the rest of the conversation here: https://lnkd.in/gAjSxYs6
How Affordable Care Leverages Conversation Intelligence
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🌟 We’re thrilled to announce that Observe.AI has been named a Leader in Conversation Intelligence by G2! 🌟 This recognition is a testament to our commitment to transforming customer interactions with cutting-edge AI technology. Our platform continues to set the standard for enabling businesses to drive meaningful conversations and deliver exceptional customer experiences. Read the full blog to learn more about this exciting achievement and how we’re empowering contact centers worldwide. 🔗 https://ow.ly/GiyU50SzNUT Thank you to our incredible team, customers, and partners for making this possible! 🙌
Observe.AI named Leader in Conversation Intelligence by G2
observe.ai
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Congratulations to this months Observe.AI Channel Champion Ryan Urbanski, President of Martin Advisory Group, Inc.! 🚀 Ryan has been working with Observe.AI and the Channel team for more than two-years. During this time, Ryan has demonstrated his level of understanding of Observe.AI's value to clients, has taken the time to learn more use-cases and how that would benefit 'his' clients, that have become our 'mutual' clients. With his efforts, Ryan is an OAI Champion for his advocacy, perseverance, dedication and leadership. Thank you Ryan! 👏 Jim Tennant Scott Eastman Andy Thomas Sokkie Carroll Chris Powers Sana Khan
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Accolade, Inc.’s use of AI to transform member care is inspiring! Through our partnership, they've reduced after-call work by over 50%, allowing their Care Advocates to focus on empathy and engagement. We can't wait to see where this continued partnership takes them! 🚀
At Accolade, we’re utilizing artificial intelligence (#AI) to transform member care. The number of members we support is growing which challenges us to scale a business where trust, relationships, and empathy are at the core of everything. So, the technology we’ve built and the partnerships we’ve formed are anchored around this principle. #AIinHealthcare Watch our latest webinar on how Accolade’s innovative use of AI sets us apart in the market: https://accd.co/3RJtuCQ. With a physician-led approach to advocacy, our Care Team is made up of highly skilled clinicians, physicians, medical directors, and Care Advocates. As the first point of contact when members call in, our Care Advocates are very knowledgeable about healthcare, claims and benefits, client support services, and provider services. These roles require a high level of expertise and empathy. After each call, it’s important for us to efficiently and accurately capture information from member interactions, so we save time and ensure the high quality of our care. Traditionally, Accolade Care Advocates manually wrote their after-call notes which was a tedious process. That’s where we found a huge opportunity to partner with Observe.AI in reducing the time Care Advocates spent on hold and on after-call work. Together, Accolade and Observe.AI teams worked on developing a “golden model” using generative AI that would produce high-quality after call note summarization that were both consistent and actionable. After rolling out this solution, time spent on after-call tasks decreased by more than 50%. We returned that time that Care Advocates spent taking notes during and after interactions back to the business. More importantly, Accolade’s Care Advocates are now able to focus on fully engaging with members and showing them empathy and understanding, instead of being burdened with notetaking during calls. Exploring generative AI was about leveling up, scaling our business, and driving real value for our members and our customers. This was a perfect example of how it all came together.
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🎆 Happy 4th of July from Observe.AI! 🎆 Wishing everyone a safe and joyful Independence Day. Enjoy the celebrations!
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In today's fast-paced world, understanding the intricacies of your contact center operations is crucial for delivering exceptional customer experiences. 🏃 Our latest blog dives deep into how contact center analytics can transform your business by providing actionable insights and driving performance improvements. Don't miss out on learning how to take your contact center to the next level! 🔗 Read the Full Blog: https://lnkd.in/g3Emghy2
Unlock Advanced Insights with Contact Center Analytics
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Are you looking to enhance your contact center operations but unsure where to start? 🤔 Our RFP template is here to help! Designed with industry best practices in mind, this template will streamline your vendor selection process and ensure you find the perfect fit for your unique needs. Whether you're seeking better AI capabilities, improved customer experience, or more efficient processes, our RFP template covers it all. 🔗 Access the RFP Template Now: https://lnkd.in/g9DvXQAj
RFP Template
observe.ai