Patelco Credit Union

Thank you for joining our team! 😊🎉 Thank you for choosing to join us as we look forward to building financial health & wellbeing together.

We are proud to share that Patelco and Shaida Samimi, our Financial Wellness Partner, are featured in the Financial Inclusion for Migrants and Refugees Report. Their article, "Journey to Support Refugees and Migrants: Patelco in Northern California", highlights our commitment to making a difference and strengthening financial lives. To read more: https://lnkd.in/gJv5d7gc

For the past 87 years, our focus has been your financial health and wellbeing. As a credit union, our members are still our owners, meaning that your goals and needs are our priority – not a stock price, like big banks. Out and about doing what we do best…. Enriching the communities we serve with financial health and well being. Reach out to learn more about how we can serve your employees, and or members of your organizations. [email protected]

We are proud to continue our partnership with Genesys Works as we welcome and create opportunities for this year's interns. Looking forward to your growth and seeing the incredible contributions you will make!

We’re thrilled to join Habitat for Humanity International again this year at our Dublin HQ campus on October 20th for the 7th annual Cycle of Hope! Our partnership with Habitat for Humanity helps people find financial hope and opportunity and a place to call home. Register for Cycle of Hope 2024 today!: https://lnkd.in/gAFJTdV

On Monday, July 15, you will have access to online banking and the Patelco Mobile App. Our branches and contact center will also be able to support your requests. We have restored most functionality and the services most used by our members. We recognize that there is still progress to be made for a full recovery and, while this may not be perfect, we are grateful to be able to support you with your banking needs again. Continue to visit http://patelco.org/ SecurityUpdate (link in bio) for further updates, including the latest information and a chart of what services are available.

We continue to work together with top cybersecurity professionals to investigate and return to full operations as quickly and safely as possible. While we do not have a definitive timeline for full functionality of our services, please know that we are bringing all resources to bear to respond to this incident and be assured that will keep you informed of our restoration progress.    We encourage you to check our Security Incident Updates & Information Center for daily updates, including the latest information and service availability at patelco.org/SecurityUpdate Thank you for your continued support and flexibility. We hear your frustrations.    Our teams – alongside trusted, experienced advisors – are working around the clock to get back to business as normal as quickly and safely as possible.

Today, we have good news: please visit our Security Incident Updates & Information Center: https://lnkd.in/gpVZ5iF7 for the latest updates, messages from our CEO, and answers on our operations and service availability. This will be updated as services come back online.

We are committed to keeping our members and community informed and have established a dedicated webpage for all further updates related to the cybersecurity incident. Please continue to check https://lnkd.in/gpVZ5iF7 for updates on service availability and our restoration progress. We appreciate your continued patience.

Thank you for your patience and understanding as we navigate the serious security incident from yesterday.   This required us to shut down some of our day-to-day banking systems so that we can remediate the issue and contain the impact including online banking, our Mobile App, and our call center.   Currently, electronic transactions such as transfers (including Zelle), direct deposit, balance inquiries, and payments are unavailable. Debit and credit card transactions function in a limited capacity.  For cash withdrawals and deposits, you can access Patelco ATMS, including over 30,000 shared branch ATMS in the U.S. Find your nearest branch and ATM (including hours of operation) at patelco.org/locations. Our teams are working around the clock with top-tier cybersecurity experts to assess the situation and to restore service to you. Unfortunately, we are unable to provide an ETA on when those systems will be running as expected. We know this news is concerning, and we are committed to keeping you informed as our investigation continues. We will provide another social media update at 8pm.