Posh

AI is poised to revolutionize consumer behavior and the way businesses run. The financial institutions (FIs) that embrace AI to solve common problems in their business will be the most successful. But your executive team has concerns. Let’s look at what’s holding it back and how you can successfully talk about AI. https://hubs.ly/Q02Nq_pz0 #AI #BusinessCase #BudgetSeason #ImplementingAI

🚀 Beware of Rocket Cars in the AI World 🚘 What's a rocket car? Imagine bolting a rocket engine onto a car. Sounds exciting, right? Fast, powerful, and seemingly efficient. But in reality—it's neither practical nor safe. This metaphor is a cautionary tale for the new AI landscape we're navigating. Simply "bolting AI onto a solution" or adding it to conventional products or features doesn't always make sense. This "AI hype" can distract from real value. 💡 Learn how to avoid the "rocket cars" of AI and focus on thoughtful & responsible AI integration that enhances your goals, rather than just following the trend. We covered this and more in Posh Conversations. No need for FOMO! The recordings are now available. Request your copy here: [email protected] #AI #CustomerExperience #MemberExperience #Innovation #Fintech #DigitalTransformation #Banking #PoshConversations #TechStrategy #AIIntegration #BusinessGrowth #RocketCar

In our final #PoshConversations session of the day, Matt McEachern discussed the public market’s current landscape regarding AI and shared key pillars for a successful AI strategy. Public market insights: ◽ Big Tech is making massive investments in AI. ◽ Many AI investments are defensive, not offensive. ◽ Companies are rushing to release AI solutions without proper planning. ◽ Pricing models are shifting, with longer contracts and AI bundling becoming more common. Pillars of a successful AI strategy: AI is not just a product, it is a strategy. ◽ Focus on use cases that will add true value and have measurable success criteria. ◽ AI is a growing part of customer interactions—make it a differentiator by investing in quality. ◽ Don’t fear the unknown. Learn how AI works, understand risks like ethics, privacy, and security, and work with knowledgeable vendors. ◽ Manage risks by starting with small projects, then learn and scale over time. ◽ Promote AI’s potential, be transparent about risks, and help others cut through the noise. Thank you to all our panelists, hosts, and attendees for their time today! We’re grateful you could join us for our half-day virtual event. If you couldn’t make it, feel free to reach out for a recording or to continue the conversation. #PoshConversations #AIEvents #AI #VirtualEvent #AIWebinar

More exciting product deep dives at #PoshConversations! Jon Ricci and Matt McEachern kicked off this session with an in-depth look at our Knowledge Assistant. This tool enables employees to quickly and efficiently access information, helping them excel in their roles and improve the customer experience. Here’s what we’ve seen over the last quarter from our clients: ◽ 20,000 documents uploaded ◽ 127,000 searches ◽ 96% of answers found "It shaves minutes off calls. The accuracy has been incredible too, and it aids in enhancing our members' trust…We are increasing the accuracy and efficiency of responses, leading to a higher first call resolution." - Stephen Goodwine, HVCU VP, Director of Contact Center #PoshConversations #AIEvents #AI #VirtualEvent #AIWebinar

In our next #PoshConversations session, Naomi Dereje demonstrated our no-code portal, highlighting how easily assistants and their shared knowledge can be managed. ◽ Over 1,000 pre-built intents to answer common customer questions right out of the box. ◽ Full customization of bot responses with our Content Studio (scripted or using generative AI). ◽ Comprehensive coverage by analyzing your website’s data and aligning it with key industry questions. ◽ Track customer queries effortlessly, allowing you to identify and address knowledge gaps. ◽ Create custom intents tailored to your institution’s unique needs. ◽ Seamlessly manage routing destinations and operating hours for optimal performance. ➕ And so much more! #PoshConversations #AIEvents #AI #VirtualEvent #AIWebinar

Next up in #PoshConversations, a session about the risks of delaying AI and overcoming barriers with Bill Snider, Rodney E. Hood and Barbara Yastine. Rodney Hood: "Financial institutions (FIs) that don’t embrace AI risk becoming irrelevant. Many consumers turn to fintechs because of their user-friendly experiences. If credit unions and banks don’t adopt AI, they lose relevance and operational efficiency. The use cases are too compelling to ignore. AI allows institutions to gain insights into their customers, anticipate their needs, and create memorable customer experiences." Bill Snider: "AI is not a passing fad. I remember when the internet first launched, and there was debate over whether it was worth adopting or just a trend. It wasn’t—and AI is no different. It’s here to stay. If you don’t get behind it, you’ll be left behind as others surge ahead. It’s important to just start somewhere." Barbara Yastine: "AI helps to maximize opportunity in the moment, and focus on the customer." #PoshConversations #AIEvents #AI #VirtualEvent #AIWebinar

The next #PoshConversations session brought Barbara Yastine, Gene Ludwig, and Rodney E. Hood together for a fireside chat on responsible innovation, AI regulatory changes from the White House, selecting AI vendor partners, industry consolidation trends, and the emerging focus on the decade of consumer experience. Barbara Yastine: “There’s no substitute for experience. When assessing partners, industry expertise is crucial. You need a partner who can offer a sophisticated level of detail and granularity. Having in-depth conversations with a partner who specializes in regulated financial institutions and understands their challenges is invaluable.” Gene Ludwig: “Regulation can be your friend, not your enemy. I’ve seen Posh do this exactly.” Rodney Hood: “Demonstrating alignment with both clients and regulatory bodies is crucial. What sets Posh apart is that, unlike others simply adding AI to their name, you’ve been committed to it from the very beginning.” #PoshConversations #AIEvents #AI #VirtualEvent #AIWebinar

We’re kicking off our first #PoshConversations with a session led by our CEO, Karan Kashyap! Stay tuned as we provide real-time recaps throughout the day. #PoshConversations #AIEvents #AI #VirtualEvent #AIWebinar

We’re proud to announce that Posh has been featured in Gartner’s 2024 Hype Cycle for Generative AI in Banking! This recognition reinforces our commitment to delivering AI solutions that empower financial institutions. We’re also thrilled to announce our upcoming event, “Posh Conversations,” where industry experts will share insights on AI innovation in banking. Join us on September 10, 2024, for a half-day of thought leadership, networking, and hands-on demos. Don’t miss it! https://hubs.ly/Q02Pd2Jy0 #AI #BankingInnovation #GenerativeAI #PoshConversations

📣Last Chance to Register!📣 The future of banking is AI-powered—don’t let your organization fall behind. Join us on September 10th at 1 PM ET for Posh Conversations, an exclusive half-day virtual event designed for banks and credit unions. Gain insights from industry leaders like Rodney E. Hood, Barbara Yastine, Gene Ludwig, and Posh’s SMEs as they explore critical topics around AI innovation. Don't miss this chance to learn how to lead with innovation, embrace responsible AI, and develop risk-aware strategies that will propel your organization into the future. 🔗 Register now: Posh Conversations https://hubs.ly/Q02P9vY20 #PoshConversations #AI #BankingInnovation #AIAdoption #EthicalAI #FinancialServices #PoshAI #VirtualEvent #Compliance #CreditUnions #Banks #DigitalTransformation