Quantum Metric

This spring, say goodbye to hours spent analyzing customer sessions with Felix AI. Powered by Google's Gemini Pro, Felix instantly summarizes user behavior, offering actionable insights and quantified experiences in real-time. 🚀 But, wait there's more: 😲 Pose questions to Felix to learn more about an experience. 🤩Incorporate Felix directly into your VoC channels. 🤯 Use Felix to supply your agents with call center scripts. And this is just the start of how #FelixAI can transform the way you listen to your customers! Learn more about Felix and Explore our complete #QMSpringLaunch: https://bit.ly/3U38ush

Choosing the right platform is crucial for understanding your customers and optimizing their journey. In Quantum Metric’s latest blog, they break down the top 3 considerations that should guide your decision. 📈Scalability Matters - Can the platform grow with your business needs? 💡Real-time Insights - How quickly can you identify and act on customer behavior trends? 🙏Ease of Integration - Does it seamlessly fit into your existing tech stack? Curious to see if your current platform measures up? Dive into the full blog to learn more: https://hubs.ly/Q02Mztzg0 #DigitalExperience #AnalyticsTechStack

What a day at the Porsche Experience Center in LA! 🚗💨 Earlier this week our Quantum Metric team definitely put the pedal to the metal enjoying some fast-paced fun and high-octane conversations with customers and prospects. The checkered flag went to one customer who called us their "favorite tech partner." Hearing that kind of feedback really revs our engines! Thanks to everyone who joined us! Looking forward to the next lap. 🏁

How are you adapting to the latest trends in digital experience analytics? In the fast-paced world of digital experience, keeping up with the latest trends is essential. Join us on August 29th for an exclusive webinar featuring James McCormick, Research Director at Research in Action, and Mario Ciabarra, Founder and CEO of Quantum Metric. What you’ll learn: ✔️The emerging trends and market dynamics shaping Digital Experience Analytics (DXA) in 2024. ✔️Expert advice on selecting the right DXA vendor for your business needs. ✔️Why Quantum Metric stands out as a leader in the DXA space Don’t miss this chance to stay ahead in the digital experience game! Register now: https://hubs.ly/Q02M7qft0

🎶 Cue some 1980s Sade because Alaska Airlines is a smooth operator! 🎶 By teaming up with Quantum Metric, Alaska Airlines streamlined their support process. Now, agents quickly replay customer sessions, pinpoint issues fast, and engineers fix defects in no time—all in real-time. The result? Happier customers and smoother operations. Find out how in our case study. https://lnkd.in/gaXs6qfm

Ever invested in cutting-edge tech only to see it go unused? We’ve all been there. Shelfware is a drain on your resources and a missed opportunity for growth. Luckily, we’ve cracked the code to ensure your analytics tools are not just another box to check. Here's how: 💥 Cross-team power: When everyone can access and use insights, decision-making becomes data-driven and agile. 💻 Simplified training: Choose intuitive tools and provide robust support. Empower your teams to self-serve and act fast. 🪄 Leadership magic: Executive buy-in is key. When leaders back analytics, it drives adoption and aligns with business goals. Ready to turn your analytics into action? https://hubs.ly/Q02Lj38k0

Mobile conversions got you digital strategy down? It's probably because of your mobile performance.  That's the major finding in our new mobile benchmark report, How mobile performance builds consumer confidence, where we understand why mobile sessions are up 20%, but mobile conversions still make up less than half of mobile sales.  We dig into findings such as:  👉The errors preventing 43% of consumers from feeling comfortable making mobile purchases.  👉Whether native app or mobile web drive more conversions today.  👉Why an increase in mobile abandoned carts could be a good thing.  👉How Quantum Metric customers are achieving a 60% increase in average order values on mobile. And that's just the start - check out the full report for all the insights and best practices to boost your mobile experience: https://hubs.ly/Q02Ln9bw0 #QMbenchmarks

Want to cash in on superior customer support? 💸 Learn how Western Union elevated their customer support to the next level. Now, agents can view 100% of digital user sessions in real time, solving issues on the first call. The result? Increased first call resolution and a 30% drop in escalations. Check out the case study to learn more. https://hubs.ly/Q02KTv9j0

We’re thrilled to announce that Quantum Metric has made the Inc. 5000 list of America’s fastest-growing companies for the fifth consecutive year! A huge thank you to our dedicated Quantum Metric team and our fantastic clients who have been instrumental in achieving this milestone! 🎉

Ever feel like optimizing customer experiences is a constant uphill battle? We can help with that. By mixing session replay with VOC feedback, we turn your data into actionable insights. Imagine boosting conversions, fixing glitches, and making your customers happier—all in real-time. Our advanced analytics and insights make it possible, and Forrester recently gave us a nod of approval! See for yourself. https://hubs.ly/Q02KTvc80