RingCentral

We’re excited to unveil our latest AI-powered innovations for RingCX that deliver more seamless, personalized, and high-quality customer experiences. What’s new: 🔸 AI Assist for Agents Real-time, in-call assistance that offers contextual suggestions, ensuring more accurate, timely, and personalized resolutions 🔸 AI Assist for Supervisors Real-time alerts, summaries, and transcripts to quickly assess situations and determine the best intervention strategies 🔸 AI Coaching Insights for Quality Management Automatic and personalized coaching suggestions to address agent knowledge gaps 🔸 Bring Your Own IVA APIs Quick and seamless integration with any IVA Learn more about how these AI capabilities are helping to reshape the CX landscape and driving business success. https://lnkd.in/gY62pnqG

Exciting update for RingCentral Rooms users! You can now effortlessly join Microsoft Teams meetings from your video-enabled rooms, thanks to our integration with Microsoft-certified provider, Pexip. This new feature ensures a secure and seamless connection, following the Teams host's permissions—whether you're admitted from a waiting room or joining directly. Experience smoother collaboration with RingCentral Rooms and Microsoft Teams! Discover how to get started ➡️ https://lnkd.in/gXa8EzGc

Happy National IT Professionals Day! 💻 Today, we recognize the IT experts who work behind the scenes to keep our digital world running seamlessly. At RingCentral, we’re fortunate to have a skilled team making a daily impact. Swipe to meet some of our IT pros and see how they drive our success. To all IT professionals: Your hard work is appreciated! Tag an IT professional you'd like to thank and recognize in the comments below.

RingEX just added another major recognition to its growing list of achievements! 👀 The AI Awards by The Cloud Awards named RingEX a finalist in the “Telecoms, Unified Communications, and Conferencing” category, honoring RingCentral’s commitment to transforming business communications and collaboration technologies with intelligent innovations. Leveraging RingEX, teams across industries are improving teamwork, productivity, and more, enhancing employee and customer experiences. We’re incredibly proud to be recognized as a leading AI innovator, and we look forward to continuing to push the boundaries of AI-driven communications and collaboration.

"Understand the behavior that the attendees are going through, not just in the pre-registration phase." Journey mapping from registrant to attendee and thereafter is extremely important. Why? Kristen Koenig, RVP for RingCentral Events, and Jay Schwedelson, Founder of GURU Media Hub, discuss the importance of journey mapping for events. Listen in below!

Got burning questions about RingEX? Register for our Advanced Support AMA (Ask Me Anything) webinar with one of our Global Enterprise Technical Account Managers, and get all your questions about RingEX answered! 🙌 ✅ Discover hidden features ✅ Solve your toughest challenges ✅ Level up your RingEX skills This is your chance to get expert insights—register now! https://lnkd.in/giHj-Q-M

Happy Hispanic Heritage Month! 🎉 This month and beyond, we celebrate the countless contributions of the Hispanic community. This year's theme is "Pioneers of Change: Shaping the Future Together." From art to science, music to cuisine, we honor the trailblazers who continue to pave the way for a brighter, more inclusive future. "I’m thrilled to celebrate Hispanic Heritage Month with the HOLA (Hispanic Organization for Leadership and Achievement) Employee Resource Group as we shine a spotlight on the rich and vibrant Hispanic culture,” says Pedro Smith, Senior Account Executive. Let’s celebrate Hispanic Heritage Month and work toward creating a safe and inclusive space for all communities.

When caring for senior patients, reliable communication is crucial for providers and support staff. vcpi, a DAS Health Company, a leading managed service provider for senior living communities, chose RingCentral for its dependability, flexibility, and ability to evolve with the organization as it grew. Listen below to learn why RingCentral’s unified UCaaS and CCaaS platform stood out above the rest, and read the case study here: https://lnkd.in/eGHuJ_29.

Insights are everything when it comes to optimizing contact center performance, according to analyst Jon Arnold. 📊 In his latest analysis, Jon praised RingCX's innovative approach, highlighting AI Assist and real-time Coaching Insights as game-changers. These intelligent insights empower agents and supervisors to excel in today's customer experience landscape. What sets RingCX apart from other Contact Center as a Service (CCaaS) solutions? RingCX stands out by offering a unified platform that delivers a seamless experience, ensuring every team member has the right information at the right time. This streamlined approach enables: ▪️ Agents to make informed decisions ▪️ Supervisors to provide targeted coaching ▪️ CX leaders to drive strategic growth As Jon noted, “With one platform and one technology partner, CX leaders have a complete contact center solution, and based on RingCentral’s performance to date, that value proposition is resonating on a wide scale.” Discover how RingCX transforms contact center performance and customer experience outcomes: https://lnkd.in/gMpvKA-q.

Wondering how to supercharge your events? ⚡️ In a recent RingCentral Events webinar, we invited industry experts to give us a sneak peek into the future of event marketing. One of our featured speakers, Josh King, explored the many ways AI can elevate your event experience. This post is packed with innovative AI tools and prompts that Josh discussed. Want to spend more time digging into these tools and insights? Save this post for later so you can take a deeper dive. Missed the webinar or want to watch it again? Catch the on-demand version here: https://lnkd.in/dJh85mvH.