Rocketlane

We're thrilled to announce our $24M Series B funding! Rocketlane is revolutionizing client project delivery and PSA with our innovative all-in-one platform. We're addressing critical market challenges through innovative solutions in client delivery experience, project governance, budgeting, resourcing, insights, delivery operations, and beyond while achieving rapid growth. Oh and what good is a big announcement from us if we aren’t rapping about it? Thank you to our incredible customers, partners, and investors for your support. This one's for you! Learn more: https://lnkd.in/gxB72KGd Srikrishnan Ganesan Vignesh Girishankar Deepak Bala Rahul Sridhar Karthig Saravanan #Rocketlane #SeriesB #FundingAnnouncement #Startup #TechNews #ClientDelivery #PSASoftware #Innovation #RapSong

This year, we're all finally heading to Dreamforce 😎 Despite it being our first time at Dreamforce, we're going in as a navigator sponsor! What does this mean for visitors? It means we’ll have a bigger booth, more space to demo our product, and of course, to host our brilliant team. Watch out for: - Vikram, Christian, Jonathan - Brandon, Hayden, Kennedy - Alex, Andy, Geoffrey, Max Our CEO and Co-founder, Srikrishnan will also be there to field your questions, help you cut time to value, and hit your revenue goals. We'll be at Booth #414, and you can book a 1:1 meeting with us using the link below. Link: https://lnkd.in/g2Hw-xuj Hope to see some of you in person at the Moscone center! #Dreamforce #Salesforce #PSA #Rocketlane

Effective customer onboarding is a function of two things: 1. Knowing the truth about your customer's problems 2. Ensuring you are properly aligned with your customer If you manage to get the former, achieving the latter becomes much easier. Bob London, customer discovery and listening expert believes that you can get a lot out of your customer by asking the right questions. He's shared 3 of them here for you to get started. For more ideas, get a copy of our client project delivery ideabook. Download here: https://lnkd.in/gc2SB6bR

AI’s been around for a while, but it’s finally having its ‘iPhone moment’. Despite existing in some form or the other since the 1950s, it is only now that the global populace at large is starting to take notice of AI. With LLMs as they exist today, it is finally possible to leverage AI to deliver enterprise-grade impact, which is going to be the catalyst for further adoption. Hear it straight from Mihir J., a longtime IT services veteran as he demystifies the hype behind AI. Watch the full episode here: https://lnkd.in/ghr2v8D2

Area boys -> college friends -> co-founders This is unusual because we rarely, if ever, encounter childhood friends who grow up to be co founders running a globally renowned tech company. Yet, that's exactly how it's been with Rocketlane's founding trio : Srikrishnan, Deepak and Vignesh. Whenever people hear about this, the first reaction is one of surprise. It's often followed up with: "How do they manage to sort out conflicts?" "How do they keep the friendship intact amidst the pressures of a startup?" To answer these questions (and more) Vignesh wrote about the journey of Rocketlane. In the latest edition of Humanise by Plum, Vignesh writes about how his friendship with his co-founders has molded the company over the years, and how their approach towards managing conflicts has shaped the culture of Rocketlane as a whole. Read the story here: https://lnkd.in/gSJ2wy7D

Short-term kicks will turn into a dumpster fire in the long-term 🔥

If you are considering a role in #CustomerSuccess, #CustomerOnboarding, and #ProfessionalServices, explore Preflight's job board. Join us to connect directly with hiring managers and expand your network! Apply to join: preflight.cx 1. Visa is looking for an Implementation Manager Location: Dubai, Dubai, United Arab Emirates Ref: https://lnkd.in/g-xSyXuh 2. OpenText is looking for a Senior Professional Services Program Manager Location: Sofia, Sofia City, Bulgaria Ref: https://lnkd.in/gpZd_5T5 3. Instabase is looking for a Senior Customer Success Manager Location: London, England, United Kingdom Ref: https://lnkd.in/gm4pyi9a 4. Feedzai is looking for a Senior Customer Success Manager, EMEA Location: Netherlands Ref: https://lnkd.in/g7-feqjA 5. OpenText is looking for a Client Manager - Professional Services Sales Location: Amsterdam, North Holland, Netherlands Ref: https://lnkd.in/gG4GQBwz 6. Qt Group is looking for a Director, Customer Services Location: Hamburg, Hamburg, Germany Ref: https://lnkd.in/gtvYx5fr 7. Smarsh is looking for a Strategic Customer Success Manager Location: London, England, United Kingdom Ref: https://lnkd.in/gM9k_XWb 8. TransferRoom is looking for a Director of Customer Success Location: London, England, United Kingdom Ref: https://lnkd.in/gDu-Ed79 9. SailPoint is looking for a Customer Onboarding Manager Location: Germany Ref: https://lnkd.in/gQf-YSdA 10. Gorgias is looking for a Customer Implementation Manager Location: Belgrade, Serbia Ref: https://lnkd.in/gFk8zXGa 11. Snowflake is looking for a Service Delivery Manager Location: Brabantine City Row · Ref: https://lnkd.in/gdfAt2-X 12. JAGGAER is looking for a Professional Services Manager Location: Munich, Bavaria, Germany Ref: https://lnkd.in/gv4aQRkM 13. CluedIn is looking for a VP of Customer Success (Remote) Location: London, England, United Kingdom Ref: https://lnkd.in/g8cRF7CH #Hiring #CustomerSuccess #CustomerOnboarding #SaaS

When it comes to projects, it can’t be your way or the highway 🛣️ Project roadmaps are a complex blend of client requirements, resource constraints, and time crunches. Creating them requires project managers to not only be cognizant of the status quo, but also account for any emergencies that could potentially derail project progress. We put together an exhaustive guide to help create a project roadmap, you can find it here. Link: https://lnkd.in/gBNGjWEj #ProjectManagement #ProjectRoadmap #Rocketlane

Join us for a session on how to create a compelling client journey in onboarding and service deliveries. #professionalservices #customeronboarding

If you deliver a project successfully, but your client believes otherwise, did you really do a good job? In an ideal world, yes, but if your customer’s not on the same page, your job isn’t fully done. In the knowledge economy, success is as much a function of communicating value as it is of delivering it. If you don’t help your customer realize the value they’re getting, you run the risk of being seen as ineffective. Ed Powers is a staunch advocate of actively influencing customers’ perception of value, and his preferred method is to ensure that vendors and customers share the same beliefs about what constitutes success. He shared a 3-step approach to building shared beliefs with customers, which you can find below. For more actionable ideas on running customer success and implementation teams, get a copy of our client project delivery Ideabook. Link: https://lnkd.in/gc2SB6bR