Big news: Veho is expanding to Columbus and Detroit! Thanks to Veho’s exponential growth in retail and apparel business, with an over 300% increase in revenue since the onset of 2024, we’re expanding our coverage in the Midwest! Launching Columbus and Detroit will allow us to provide an industry-leading customer experience to an additional 5 million customers in the US. We can’t wait to share our best in class delivery and returns experience with even more of the midwest! Here’s to more growth! Read more via Supply Chain Dive: https://lnkd.in/gm4PTSW8
Veho
Consumer Services
New York City, NY 13,662 followers
Reinventing delivery and returns for the e-commerce era.
Über uns
Veho is reinventing delivery and returns for the e-commerce era by combining modern technology and innovative logistics with a customer-centric focus. Veho powers fast, transparent and personalized next-day delivery and returns for e-commerce companies so they can increase customer satisfaction and drive customer lifetime value. Veho’s premium delivery experience is built on live customer communication, in-market warehouse locations and a dynamic marketplace to seamlessly match demand for deliveries with last-mile crowdsourced driver-partners. Veho provides e-commerce brands with an end-to-end, customer-centric solution that makes delivery their competitive edge. We’re a team of builders, creatives, adventurers, and go-getters on a mission to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. Come join us!
- Website
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http://shipveho.com/
External link for Veho
- Industrie
- Consumer Services
- Größe des Unternehmens
- 501-1,000 employees
- Hauptsitz
- New York City, NY
- Typ
- In Privatbesitz
- Gegründet
- 2016
- Spezialitäten
- Next-day Delivery
Standorte
Employees at Veho
Aktualisierungen
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At Veho, we are building the future of shipping and partnering directly with brands to bring it to life. We obsess over every package and every customer. And we've proved that our focus on exceptional customer experience results in significant improvements to CSAT, NPS, and LTV (up to 40% higher) for shippers. Read more from our CEO Itamar Zur on how Veho is creating the most tech-forward and customer-centric shipping platform in the world.
Seven years ago, I cold-emailed the CEOs of FedEx and UPS with a proposal: “Give me six months. I will help you build the future of shipping.” UPS never replied. An executive from FedEx did get back to me, saying they could build the tech themselves. They never did build that tech. Instead of waiting for legacy players to change their ways, at Veho we decided to build the future of shipping ourselves and partner directly with brands to bring it to life. We set out to build the most tech-forward and customer-centric shipping platform in the world. We designed our culture from the very beginning around the customer and made ‘Obsess Over Experience’ one of our six core values. We decided to obsess (and still do!) over every package and every customer. We don’t always get it right, but we ALWAYS look for feedback and try to get it right the second time around! We launched innovative products like our Consumer Mobile App - where customers can leave direct instructions for the driver and track their order - and the Perfect Placement Photo feature, which drives a >77% reduction in delivery issues. And we proved that our focus on driving a superior customer experience results in significant improvements to CSAT, NPS, and LTV (up to 40% higher!) for our brand partners. That’s a big part of the reason we have grown retail and apparel volume by 300% this year while national carriers continue to struggle… At Veho, we believe that the shipping industry must innovate for the e-commerce era. Just don’t bank on giants like UPS and FedEx to do it.
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At Veho, we "Obsess Over Experience." We strive to go above and beyond for our customers at every interaction. And with millions of 5-star reviews ⭐⭐⭐⭐⭐, customers are obsessed with their Veho delivery experience, too. Learn more about how we're revolutionizing the shipping experience by putting the customer in the center. --> shipveho.com/brands
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Have you heard? Veho is expanding in the Midwest! 🚀 With the remarkable growth we’ve seen in our retail and apparel business—boasting > 300% revenue increase since early 2024— we're delighted to expand our reach across Ohio and Michigan! Launching in Columbus and Detroit will enable us to deliver our top-notch customer experience to an additional 5.3 million customers. We're ready to bring our industry-leading delivery and returns experience to even more people in the Midwest! Read more on Supply Chain Dive: https://lnkd.in/gm4PTSW8
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A Deeper Look: Cross-Border Logistics-- A Strategic Outlook for Shippers Cross-border e-commerce is growing by > 25% annually. That's why this week we sat down with VP of Sales Greg Plumb to discuss this ever-changing landscape. In his article, Greg discusses how global trade shifts are reshaping logistics, bringing both challenges and opportunities for brands. Shipper success, he says, depends on the ability to innovate, adapt, and deliver exceptional service– even amidst the evolving landscape. Learn more about how to keep up with evolving cross-border logistics on our blog: https://lnkd.in/gEJtuSEQ
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Retailers: Customer Lifetime Value (CLV) matters more in 2024 than ever before. Customer acquisition costs via digital marketing have soared >40% this year amidst competitive pressure and evolving consumer behavior. According to the 2024 Salesforce Shopping Index, the number of repeat buyers has surged by 8% in the last two years. Looking ahead to peak, Salesforce forecasts that 2 out of 5 purchases will be made by loyal repeat buyers—an undeniable testament to the power of customer retention. It is more essential than ever that e-commerce retailers focus on building a loyal customer base. 1) Leverage Your Loyalty Data: Harness the wealth of information from shopper profiles, including delivery preferences and purchase histories. Delight customers by personalizing every interaction, including the delivery experience. 2) Incentivize Loyalty: Think beyond discounts. Offer loyalty perks like early access to exclusive merchandise and expedited shipping. 3) Drive Loyalty through Delivery: At Veho, we've seen firsthand how a customer-centric approach to delivery—powered by our technology— bolsters brand loyalty and elevates customer lifetime value. 82% of executives at e-commerce brands agree--noting an outstanding delivery experience improves repurchase rates and brand loyalty, driving a +51% increase in Customer Lifetime Value. The realities of today's retail environment underscore why customer satisfaction is imperative across every customer touchpoint, especially the last mile. That's the core idea behind Veho, and why we built the most customer-centric delivery experience on the market. ↗ Learn more: www.shipveho.com/brands
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Veho is expanding into the heart of the midwest! With an > 300% increase in apparel and retail revenue in 2024, we're ready to take on Columbus and Detroit. Thanks to our 2 new warehouses, we’ll be able to provide a best in class customer delivery experience to more than 5 million additional customers in the US. We can’t wait to provide our new coverage areas with customer-centric shipping!
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Too many brands focus narrowly on one metric: direct shipping fees paid to carriers. Shipping - typically the second largest cost item in e-commerce P&L - should be viewed first and foremost as an ROI center, not just an expense. Hear from our CEO Itamar Zur on why a holistic ROS view will dramatically alter your strategy around which shipping partners to choose. #shippingisthenewshopping
We got it all wrong. One of the biggest mistakes companies make is failing to properly evaluate return on investments (ROI). So many companies are leaving cash on the table, really for no good reason. It happens in almost every business area. And to be fair, we have made that mistake too. Many times. Take this example from Veho as case in point. We used to calculate the cost of defects (think packages that don’t make it to their destination on time) solely based on credits we give brands - what we call restitution costs. But when we looked closer, we realized we were missing the much bigger picture. When examining and aggregating the broader impact of defects, we uncovered we were also paying extra for customer service time, double handling of packages at our warehouses, inefficient routes and accounting overhead – to name just a few cost buckets. This comprehensive breakdown revealed a much higher total cost than we had accounted for – prompting us to reprioritize all projects to drive down defects as close as possible to zero. We decided that defects are not “the cost of doing business.” They are just too expensive, and more importantly - they are not aligned with our superior product offering. So we weren't going to put up with them, at any level. The same principle applies to shipping costs. Too many brands focus narrowly on one metric: direct shipping fees paid to carriers. They may save a few cents on a package here and there, but in doing so, they overlook the full impact of shipping and the delivery experience on their P&L. A bad delivery experience means more time and money spent handling customer complaints, higher refunds and credits, higher overhead costs, damaged brand reputation, and customer churn. In other words - it costs a lot more than a few cents. Shipping - typically the second largest cost item in e-commerce P&L - should be viewed first and foremost as an ROI center, not just an expense. It is all about maximizing Return on Shipping (ROS). A holistic ROS view can dramatically alter the strategy around which shipping partners to choose and where to focus tech investments (hint: you should work with shipping partners who prioritize your customers' experience). Brands who have embraced this broader perspective have seen transformative results. For example, in partnering with Veho, Tuckernuck has seen significant drops in their call center volume. Holistically, they are saving an average of 35% on shipping with Veho as compared to other shipping companies. It’s time to think beyond the obvious and unlock value across functions. What steps are you taking to optimize ROI holistically across your organization?
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📈 A Deeper Look: Live Operations as a Growth Driver This week, we interviewed Allison Polster, VP of Live Operations, to learn about she embodies the Veho value "Obsess over Experience." As head of the live operations team, Allison ensures our clients, their customers, and driver partners are supported every step of the way throughout their Veho experience. In her article, Allison details why effective live operations matter for shipper growth– and how a strong live operations plan can boost efficiency, customer satisfaction, and profits. Read more about how Allison and her team drive growth by innovating in direct response to client and customer needs. ↗ https://lnkd.in/gRrd4SKg
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At Veho, we are ready to assist those impacted by the recent Pitney Bowes news. Veho is the perfect partner for end-to-end e-commerce delivery and can quickly assist shippers impacted by this unfortunate situation. ↗ Connect with us today: www.shipveho.com/brands
The recent news about Pitney Bowes's e-commerce logistics unit shutting down will undeniably impact good people, shippers, and service partners in the delivery and fulfillment business. We at Veho are ready to assist people and businesses that are impacted by the news. Veho is the perfect partner for end-to-end e-commerce delivery and can quickly assist those impacted by this unfortunate situation. In the age of e-commerce, customers demand more than just fast shipping. At Veho, we’re building the future of logistics with a relentless focus on customer satisfaction. We believe this is the key to long-term success in this rapidly evolving industry. #ecommerce #logistics #customerexperience #lastmiledelivery.