Discover how Startek, in collaboration with PixieBrix, is redefining customer experiences with industry-leading enhancements in NPS and AHT! - https://lnkd.in/drDt_F69 Dive into the latest blog by Abhinandan J., CGO, Startek to learn how innovative solutions drive measurable improvements and empower agent effectiveness. #CustomerExperience #CXInnovation #AgentEmpowerment #NPS #AHT
Über uns
A global customer experience (CX) management solutions provider, Startek® delivers best-in-class omnichannel CX, digital transformation and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups. Our innovation and expertise ensure CX excellence across traditional and non-traditional channels. Working both in-center and via work at home, our 40,000 CX experts are present in 13 countries ensuring global reach and local connection no matter where your customers are based. The award-winning Startek Cloud, a hybrid-cloud platform integrated with AI capabilities, empowers remote and home-based team members, to deliver business agility and continuity. At Startek we believe that every organization can deliver meaningful customer experience (CX) at every touchpoint by harnessing the power of empathy. Empathy is looking through your customer’s eyes to understand the world as they see it and leveraging that understanding to build human-centric experiences that create an effortless 1-2-1 connection. Applying empathy across data, technology and people, we enable our clients to build long-term, profitable customer relationships by closing the CX gap. To find out more visit www.startek.com.
- Website
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http://www.startek.com
External link for Startek
- Industrie
- Outsourcing und Offshoring Beratung
- Größe des Unternehmens
- 10.001+ Mitarbeiter
- Hauptsitz
- Denver, CO
- Typ
- Öffentliches Unternehmen
- Spezialitäten
- Customer Engagement, Social Media, BPO, Outsourcing, Business Process Outsourcing, Back Office, Service Delivery, Healthcare Support, Contact Center Technology, Revenue Management, Customer Care, Consulting, Analytics, Omnichannel Engagement, Intelligent Automation, Digital Transformation, Work from Home, Customer Insights, CX transformation, and Customer experience
Standorte
Employees at Startek
Aktualisierungen
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Dive into how AI is reshaping banking: Read more https://bit.ly/4g1peJp The future of banking is here! The McKinsey Global Institute estimates that generative AI could boost the global banking sector by up to $340 billion annually, revolutionizing the way banks operate. From automating repetitive tasks to enhancing customer service through smart chatbots, AI is transforming productivity and customer satisfaction. #GenAI #GenAIBanking #GenerativeAI
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Know why here: https://bit.ly/3AsCmXN Boost your customer service game with the power of call center monitoring! By prioritizing meticulous oversight and real-time data analysis, businesses can turn every customer interaction into an opportunity for excellence. Discover how to enhance satisfaction, build trust, and foster long-term loyalty with cutting-edge monitoring systems. Your call center can be more than just a service—it can be a strategic asset for growth. #CustomerService #CallCenterMonitoring #CustomerSatisfaction
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Explore the future of customer service with omnichannel contact centers. Read our latest blog: https://bit.ly/3MccAdd In today’s connected world, seamless and personalized experiences are the norm. An omnichannel contact center, powered by AI, data analytics, and cloud solutions, ensures your business meets these expectations across all platforms. Elevate customer and agent satisfaction, and boost loyalty with modern technology and human oversight. #CustomerExperience #Omnichannel #AI #TechInnovation
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Transforming touchpoints into lasting relationships—Startek and Intelling Ltd are now one, driving every moment that matters. Read the news here - https://bit.ly/3YQJ4kr #CustomerEngagement #Innovation
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Unlock the secrets of Generative AI in our latest blog - https://bit.ly/3ApZ9Uj Discover its benefits, face the challenges, and explore how it's revolutionizing industries. #GenerativeAI #GenAIinCX #AITrends
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Celebrating 14 years of growth! Tumelo Mohlatlole’s incredible journey from agent to Operations Manager at Startek South Africa is a testament to resilience and dedication. Discover her inspiring story of driving operational excellence and fostering success at Startek. Read more: https://bit.ly/3X1vcmb #StartekLife #Leadership #Inspiration
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Get the latest DCX trends in our latest blog now! https://bit.ly/3X3wPQO Digital customer experience transforms interactions across websites, apps, social media, and more. Personalized and seamless, it leverages data and AI to create experiences that truly resonate. 82% of customers are open to sharing data for better service (PwC). Ready to elevate your brand’s DCX? #DCX #CustomerExperience
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Transform your healthcare service with advanced contact center solutions! Enjoy personalized, prompt help and reduced wait times for better patient satisfaction and outcomes. Plus, benefit from rigorous HIPAA compliance and confidentiality protection. Discover more benefits and how we can help: https://lnkd.in/dzdQPy32 #HealthcareInnovation #PatientCare #HealthCareCX
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Generative AI is revolutionizing retail! From personalized shopping experiences to streamlined operations, this technology is a game-changer. According to NVIDIA, 98% of retailers plan to invest in generative AI within the next 18 months. Discover how it boosts efficiency, drives sales, and keeps businesses ahead of the competition. Learn more: https://bit.ly/3WyKbCS #RetailInnovation #GenerativeAI #FutureOfRetail #Startek
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