Talkdesk

Amazing results with Talkdesk Autopilot!

We all know that in the age of AI, data security is top of mind for consumers. While data security is nothing new, the growing use of AI across every industry amplifies how necessary it is to protect customer data. If retailers want to take advantage of the powerful headless commerce model, they need to ensure that they’re prioritizing the topmost concerns among consumers. Check out our breakdown of this industry challenge in our blog linked below: https://lnkd.in/dgVx_ZPn #Blog #Talkdesk #CCaaS

How did Collins Community Credit Union reduce abandoned calls by 50%? By using Talkdesk Customer Experience Analytics in their contact center stack! With this AI-powered tool, the #CCCU team learns about customer sentiment in real-time and uses that information to train agents into top performers. What other powerful features does Talkdesk Customer Experience Analytics have? We'll break it down on day 16 of our 100-day-long AI adventure: 🔎 Interaction analytics and sentiments to surface key conversation moments and discern customer intent 👂 Real-time sensors and automation to proactively identify customer issues 24/7 👀 Live dashboards to gain a wholistic perspective of your contact center 🧠 Built-in business intelligence to make effective, data-driven decisions Ready to learn more? Check out our interactive, self-guided demo via the link below: https://lnkd.in/gJRpquJf #100DaysOfAI #CX #Demo #Talkdesk #CCaaS #Analytics #CustomerExperienceAnalytics

Do you have what it takes to be a CX Innovator Award winner? Nominate your team today! To inspire you, check out our 2023 EMEA CX Innovator Award winner, Pogust Goodhead. Why did they win? Because they used our powerful, AI-powered platform to boost operational efficiency and reduce workforce costs by $750,000 annually! If you think your team has what it takes, submit a nomination to this season’s CX Innovators awards via the link below: https://lnkd.in/gqgZ9YCK #CXInnovatorsAwards #EMEA #Talkdesk #AI #ArtificialIntelligence #ROI #CCaaS #Cloud #Saas #Award

Transformez votre centre de contact avec l'IA générative ! 🚀📞 Selon les données collectées dans notre dernier rapport, les utilisateurs de l’IA générative signalent : - Une hausse de la productivité des téléconseillers - Une meilleure déviation vers le self-service - Une augmentation des scores clients. N'attendez plus. Découvrez comment bénéficier des nouvelles technologies dans notre rapport exclusif : https://bit.ly/4dhTNsV #Talkdesk #IA #Centredecontact #Innovation #KPI

¡Transforma tu contact center con IA generativa! 🚀📞 Según los datos obtenidos en nuestro último informe, los usuarios de IA generativa reportan: - Un aumento de la productividad de los agentes del centro de llamadas - Una mejor desviación hacia el autoservicio - Un aumento de la puntuación de los clientes. No espere más. Descubra cómo puede sacar provecho de las nuevas tecnologías en nuestro informe exclusivo:https://bit.ly/3SoAAgn #Talkdesk #IA #Centrodecontacto #Innovación #KPI

Throwback to our very first episode of Talkdesk Talks with our President and COO, William Welch! Hosted by our wonderful VP of People, Elizabeth Kowal, this episode focuses on Bill's insights, learnings, growth, and impressions garnered during his first at Talkdesk. Additionally, the two touch on the importance of transparency, authenticity, and seizing opportunities, and why those characteristics can define high-quality leadership. Whether you're a prospective employee, customer, or industry enthusiast, you won't want to miss out. Watch the full video via the link below: https://lnkd.in/gf7sP6Kt #TalkdeskTalks #Talkdesk #Podcast #President #COO #Video #Leadership #CCaaS

AI is shaping customer service, but responsible and ethical AI implementation should be at the forefront of every organization’s digital transformation, no matter what. We want to ensure contact centers are fair and secure platforms to deliver the best customer experiences to people around the globe. With that in mind, we do believe responsible use of AI is a win-win situation for both businesses and customers, and we want to show you how to execute your AI goals ethically and effectively. On day 15 of our 100-day-long AI celebration, learn how to deliver AI-powered customer service that is efficient, personalized, and secure while maintaining transparency, fairness, and trust. Check it out in our Guide to Responsible AI, linked below: https://lnkd.in/gy-RAUxs #Responsible #AI #Guide #eBook #Learning #100DaysOfAI #CCaaS #Cloud #SaaS #Ethics #ArtificialIntelligence

Omni Talk Retail recently sat down with Michael Klein, our Director of Retail Product Marketing to discuss how AI and emerging technologies are modernizing customer service and the customer experience in retail! Some of the things they covered included: 🤖 How AI can enhance, rather than replace human agents 🌐 How unifying data and content across all systems empowers agents 💰 Why retailers should care about the revenue generated via customer service interactions 📈 Why contact centers should be viewed as revenue drivers rather than cost centers 📍 Examples from our customers, including Serta Simmons Bedding, LLC and On To quote Michael: "We need to think about the contact center agent no different than we think about the store associate and how they engage with consumers." See why via the links below: Apple Podcasts | https://lnkd.in/g99hXh85 Spotify | https://lnkd.in/gUT738ma Amazon Music | https://lnkd.in/gbwJF5Nr YouTube | https://lnkd.in/ekUnXc7V Omni Talk Website | https://lnkd.in/eMpvyQk5 Thanks for having us on Chris Walton and Anne Mezzenga! #Podcast #Talkdesk #Retail #Marketing #Learning #CCaaS #CS #CX

What could your business do with 1000 extra hours per month? When we started working with the largest moving company in America, we asked them that exact question. Here is their answer: ⏱️ After-call work reduced from 173 seconds to 27 seconds immediately after deployment 💪 Call length shortened by 2.5 minutes resulting in more than 1,000 hours of manual work saved monthly 🤯 Agents are free to do their job, handle customer challenges, and improve CSAT If that kind of time savings could have a massive impact on your organization's bottom line, it's time to learn more about Talkdesk. See how Tiago Paiva, our CEO, breaks down the numbers below: #Talkdesk #Moving #Customer #CaseStudy #ROI #CCaaS