Capacity is thrilled to announce that we’ve acquired two new companies! 🔥Meet CereProc Ltd. and SmartAction. ⭐ CereProc Ltd. develops advanced, customizable speech-to-text technology ⭐ SmartAction takes #CX to the next level with AI-powered virtual agents over voice, chat, and SMS As Capacity continues to grow our support automation platform, tech and talent from these two new brands will help us achieve our mission: help teams do their best work. 🎉 “For brands obsessed with their CX, every moment matters. We are thrilled to bring together three like minded brands who are laser-focused on delivering customer-first experiences.” - David Karandish, CEO, Capacity Read the blog announcement for more details here ➡️ https://lnkd.in/dTPw3CTe
Capacity
Software-Entwicklung
University City, Missouri 6,952 followers
Where work flows. Capacity is an AI-powered support automation platform that connects your entire tech stack.
Über uns
Every company has customers and employees who need support. As demands rise, so do the tickets, emails, and phone calls that need attention—creating a repetitive, expensive, and painful support process that leaves customers waiting and teams overwhelmed. Capacity is a support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls—so your team can do their best work. We offer solutions for self-service, agent assist, and campaigns & workflows to over 1,900 companies to help automate their support. Today, Capacity offers support over web, SMS, email, social, Slack, MS Teams, helpdesks, and more, powered by technology and talent from Denim Social, LumenVox, and Textel. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis. To learn more about Capacity or to request a demo, visit capacity.com.
- Website
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https://capacity.com
External link for Capacity
- Industrie
- Software-Entwicklung
- Größe des Unternehmens
- 51-200 Mitarbeiter
- Hauptsitz
- University City, Missouri
- Typ
- In Privatbesitz
- Gegründet
- 2017
- Spezialitäten
- Artificial Intelligence, SaaS, Conversational User Interfaces, Machine Learning, NLP, Text Mining, Enterprise Software, Information Management, help desk, automation, and workflows
Standorte
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Primäre
Wegbeschreibung erhalten
6665 Delmar Blvd
Ste 3000
University City, Missouri 63130, US
Employees at Capacity
Aktualisierungen
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Had a great time at #AMileAbove! 🎉 Thank you to The Mortgage Collaborative and our #TMCFamily for the fantastic week in Denver full of #AI and #mortgage insights. Until next time! 👋
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👋 Hello from the AVANT Communications #SpecialForcesSummit24! Here's our very own Aaron Acree alongside Andrew Pryfogle, CEO and founder of CX Effect, as they dive into how #AI is revolutionizing #CX. Meet our team Aaron and Jay Lee this week at the show: https://lnkd.in/ezRzYFTy #SFS24 #xfactor24
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So proud to have participated in the Startup World Cup Regionals in #StLouis alongside such incredible organizations. 🎉 Congratulations to Immunophotonics, Inc. and Lu Alleruzzo on your win. We'll be rooting for you at the finals!
After 4 months, 11 events, and 100 companies, #StLouis has awarded our Startup World Cup top prize to Immunophotonics, Inc.! Now CEO Lu Alleruzzo will represent the Gateway City in October to compete in the largest pitch competition in the world, as he takes the stage in Silicon Valley at the Grand Finale. Immunophotonics is a local biotech company developing a drug that augments treatments for cancerous tumors to make the body better at fighting future cancer. At the event, Lu Alleruzzo explained that the drug is delivered into a tumor already killed by an existing medical technique, like radiation, and helps train the immune system to spot cancerous cells. Congratulations to all the top ten companies and thank you to The Post Building for hosting our Summer of Startups! https://lnkd.in/gztizKPq
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In honor of The Mortgage Collaborative's 'A Mile Above' conference kicking off this weekend in Denver...here are some #throwback photos from previous years! ⭐ We can't wait to reunite with our #TMCFamily and share some exciting new developments in how we're optimizing the lending journey with #AI. See you soon! 👋
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👋 We're heading to the AVANT Communications Special Forces Summit! Meet our team Aaron Acree and Jay Lee in Phoenix as they share how we're revolutionizing #CX here at Capacity—and how you can be a part of it. 🚀 Book time with us here: https://lnkd.in/ezRzYFTy #SFS24 #xfactor24
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Don't miss our webinar next Tuesday! Before #NuanceCommunications sunsets #onprem in 2025, learn how to migrate seamlessly and control your data, your way, with LumenVox by Capacity. Sign up below to save your spot!
Looking to migrate off Nuance Communications and stay on-prem? Join our webinar on September 10th at 12 P.M. CST. to learn what’s happening with on-premise deployment and what it means for your business. In this short webinar, you’ll learn: - How the end of on-prem deployment will affect your data practices - A framework for migrating off Nuance to another voice automation solution - Why companies are turning to LumenVox by Capacity to stay compliant Want to learn more? Save your spot for September 10th at 12 P.M. CST. here: https://brev.is/RyNoG
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Giving back ❤️ A big thank you to ImpactLife for helping us organize our annual in-office blood drive—and to everyone on our team who rallied around the cause!
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Need to say #onprem? Try the #voiceautomation solutions from LumenVox by Capacity ⬇
By 2025, Nuance on-premise deployment will be no more. For industries with compliance or privacy considerations, this is a big problem. And time is running out for businesses to find the right replacement. Luckily, staying on-prem doesn’t mean sacrificing quality. Our advice? Look for solutions with: - Cutting-edge AI that improves CX and reduces average handle time - Deep integrations to the systems you use every day - Advanced grammar support that can process over 20 global languages and dialects If you need to stay on-prem, don’t delay. Read our guide to the best Nuance alternatives: https://brev.is/0DBj0
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You heard it here first: #CustomerSupportAI will be the difference between drowning in expenses, or enhancing support efficiency. With customer support so expensive nowadays, it's difficult to balance cost savings and customer satisfaction. But tools like #generativeAI and #CXAutomation can help. Start saving money on customer support with these 3 tips ➡️ https://brev.is/S4G19
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