Get ready to map your customer and employee journeys so you can predictably deliver exceptional experiences. Whether you have never created a journey map or yours needs a bit of updating, this is the perfect class to get it done! In this hands-on workshop, you will design your own journey map and learn how to implement it, and train your team on it so that it becomes the standard, not just a flavor of the month. Tickets for this one-time workshop go on sale Tuesday, 9/4/24 Workshop dates are 10/28/24 and 11/04/24 thedijuliusgroup.com
The DiJulius Group
Unternehmensberatung und Dienstleistungen
Brecksville, OH 2,265 followers
The DiJulius Group provides the best Customer Service content, education, consulting, and training.
Über uns
The ONE consulting firm in the country who answered "What's The Secret: To Providing a World-Class Customer Service Experience." The DiJulius Group is the leading resource used by private and public organizations to create, develop, and improve their customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant. Top organizations across the globe use The DiJulius Group to create World-Class Customer Experiences every day.
- Website
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http://www.thedijuliusgroup.com
External link for The DiJulius Group
- Industrie
- Unternehmensberatung und Dienstleistungen
- Größe des Unternehmens
- 11-50 Mitarbeiter
- Hauptsitz
- Brecksville, OH
- Typ
- In Privatbesitz
- Gegründet
- 2004
- Spezialitäten
- Customer service consulting, Secret Service™ certification, customer service keynotes, customer service workshops, customer service conferences, customer service training, customer experience, and customer experience consulting
Standorte
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Primäre
Wegbeschreibung erhalten
8803 Brecksville Road
Suite 7-221
Brecksville, OH 44141, US
Employees at The DiJulius Group
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Dave Murray
Vice President at The DiJulius Group | Keynote Speaker | Best Selling Author | Expert Facilitator | Leader of Culture Change
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Denise Thompson
Changing the World by Creating a Customer Service Revolution
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John R. DiJulius III
Customer Experience Consultant / Best selling author
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Bradley Dick
Your business strategy has a Gap | Develop a service strategy aligned with your Vision and add Value to every customer interaction | VP | CXO |…
Aktualisierungen
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In this episode of The Customer Service Revolution, discover how visionaries John DiJulius and Dave Murray are redefining leadership in the modern era. Learn strategies to inspire your team, navigate crises, and create a lasting leadership legacy. Don't miss their tips for maintaining composure under pressure and the power of belief systems in unlocking human potential. Listen here → https://lnkd.in/eyT7zUR4 #CustomerServiceRevolution #customerservice #worldclass #Leadership #CustomerService #TeamMotivation #CrisisManagement
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The DiJulius Group reposted this
We want to answer more questions from listeners on The Customer Service Revolution podcast. If you would like to submit any questions on customer experience, employee experience, or leadership, please submit them at tdg.click/ask. #customerservice #customerexperience #leadership #employeeexperience
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Build your customized journey maps so you can begin to deliver exceptional service to your customers and employees-consistently! This hands-on livestream workshop is the perfect time for your team to design or update your customer and employee journey maps with the expert consultants from The DiJulius Group. * * Tickets will go on sale Tuesday September 4th at 9:00am ET Workshops will take place live on October 28th and November 4th * * More information coming soon... thedijuliusgroup.com #JourneyMapping #CustomerExperience #EmployeeExperience #LivestreamWorkshop #EmployeeEngagement #ServiceExcellence #TheDiJuliusGroup
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The DiJulius Group reposted this
Stalker checklist? #customerservice #customerexperience
Learning about your customer #customerservice #customerexperience #shorts
https://www.youtube.com/
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Are you subscribed for access to free webinars, leadership tips, podcasts and more? Sign up for free today! Webinars: https://lnkd.in/ejx2F8Yn Weekly blog: https://lnkd.in/gq_vPSyY Podcast: https://lnkd.in/ev9giNNW
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The DiJulius Group reposted this
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Follow us for leadership tips, free webinar training and more! Join our free weekly newsletter for insights and offers: https://lnkd.in/gq_vPSyY #WeeklyNewsletter #LeadershipTips #ProfessionalDevelopment #WebinarTraining #BusinessTraining #LeadershipDevelopment
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Do you struggle with every team member at every location providing exceptional service, regardless of day of week or time of day? We can help, give us a call! ☎️ Schedule your free consultation: tdg.click/claudia #ServiceExcellence #CustomerExperience #TeamWork #ConsultationAvailable #BusinessGrowth
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In this episode of The Customer Service Revolution, Eric Vermillion, CEO of Helpshift, delves into how AI is revolutionizing customer support. From automating tedious tasks to enhancing human interactions, discover how AI is improving contact centers. Eric shares case studies and tackles common concerns about AI integration. Listen here → https://lnkd.in/e3Tx5-Hz #CustomerServiceRevolution #customerservice #worldclass #AI #Helpshift #CustomerExperience #CX
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