Zendesk

🔓 Secure your spot at #ZendeskRelate 2025: https://zdsk.co/46MFsSQ 💡 Join us in Las Vegas March 25-27, 2025 to learn from the world’s top CX trendsetters, hear emerging trends from AI and CX visionaries, and network with the best of the best CX leaders. Register now.

Honored to be part of Permira’s portfolio and congratulations to Brian Ruder as he transitions into Co-CEO! Really interesting insights from Brian on advancing their strategy through a focus cloud, AI, and services in this interview with Bloomberg. Check it out here: https://zdsk.co/3Xp8Hbf

🧠 Zendesk helps Printify get smarter to serve its booming customer base: https://zdsk.co/3X0XnRe 📈 Printify has scaled up customer service in line with rising customer numbers, using automation and AI to help keep customers happy.

It's rewarding to see the enthusiasm of editors as they delve into the transformative potential of #AI in customer service. A special thanks to Marcus Law for engaging with our EMEA CTO Matthias Goehler in a deep dive into how Zendesk is actively shaping the future of #CX. The conversation explored the nuances of AI's impact, from enhancing customer interactions to redefining the efficiency of service delivery. As we navigate this era of rapid technological advancement, it's discussions like these that underscore the importance of innovation and the strategic foresight needed to harness AI's full potential. Check out the article on AI Magazine: https://lnkd.in/gZSkxcW7

📔 Get your free AI for customer experience guide: https://zdsk.co/3Z7rFUK 🧑💻 With AI-predictive forecasting, know exactly how many customer service agents you need, when you need them, and which channels to staff.

📣 Now available on-demand: CCW and Zendesk leaders share AI strategies for customer experience, including how to drive organizational alignment, calculate ROI, and enhance customer trust with AI: https://zdsk.co/3X4ehy8

💡 Explore the impact of AI on customer service through 59 insightful statistics, revealing the significant advantages AI brings to businesses, customers, agents, and administrators alike: https://zdsk.co/3SYYZto

🧖🏼♀️ How OneSkin increased customer retention with data-driven CX from Zendesk: https://zdsk.co/3At1e1B 🧪 With Zendesk, the biotech skincare startup found the flexibility and data visibility it needed to scale customer service and allowed agents to communicate with customers in a healthier, more efficient way with customizable, omnichannel support.

Lately I’ve been reading a lot about hyper-personalization and AI customer experience, something we’re evolving day in and out with Zendesk AI. A recent CMSWire article caught my attention, alluding to the retail industry leading the charge on personalized AI experiences and I couldn’t agree more. Many retailers have nailed tailoring interactions to individual customer needs, because in such a competitive marketplace they need their customers to feel seen, heard, and understood to retain them.  And retailers aren’t just focusing on personalization with AI, but efficiency and customer satisfaction as well. A great example of this is one of our global retail customers, Next, who has found Zendesk AI has allowed their customer representatives to focus less on simpler tickets and more on complex issues. This has led to a 15% decrease in average handling time and the ability to roll out AI tools at scale across the 127 different countries they operate in. As Head of Customer Contact Experience Technology Raz Razaq says, “The driver [for adoption] was to maintain our high-level service, especially as we’re growing organically.” For retailers operating at scale, AI can be a well-managed solution to fully transform the CX experience, from personalization to self-service to omni-channel support. I love great stories like the one from NEXT, the kind that really show the practical application and far-reaching potential of AI in the industry. Learn more: https://lnkd.in/gZxc6Aip #CX #CustomerStory

💡 Solve for organizational barriers to AI adoption and get strategies for building customer trust at this upcoming webinar from CCW and Zendesk: https://zdsk.co/3YSb33w